ZeusGlory Casino Review

The player from the United Kingdom, a self-identified compulsive gambler, signed up with the casino and subsequently lost all their money. Despite contacting the casino to block their account on July 3rd, the account remains open with no response to their emails or live chat follow-ups.

The player from the United Kingdom had been waiting 11 days for a withdrawal via international bank transfer. They were ignored and treated rudely by staff, with no resolution provided by the manager. The player's account was verified, and the winnings were from real money, not a bonus. Despite multiple attempts to contact the casino, the player had not received any updates or their funds. The complaint was closed as per the player’s explicit request.

The player from the United Kingdom had agreed on a refund with the casino, but the casino subsequently ignored emails and live chat messages, leaving the refund unpaid. The Complaints Team explained that they could not assist with issues related to licensing regulations and policies. They advised the player to research and play only in casinos licensed in the United Kingdom. The complaint was ultimately rejected as it fell outside the scope of the Complaints Team's authority.

The player from the UK had been waiting 20 days for her account verification, which was still under review. Despite being able to deposit funds, she could not withdraw without verification, and live chat support had been unhelpful. Her account was eventually verified, and she withdrew £500, but subsequent withdrawal requests faced delays and inconsistent communication from the casino. The complaint was closed at the player's request after a 10-day wait for a £3000 withdrawal, with the player expressing frustration over the handling of her case.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. His money hadn't been received at that point. After the complaint was submitted, the casino had responded that the withdrawal was in process and should be completed shortly. The player confirmed receipt of the withdrawal and the disputed amounts. Consequently, we had marked the complaint as resolved due to the successful completion of the withdrawal process.

The player from the Netherlands had deposited 25 euros into her account but had not received the funds. After she had contacted support and provided proof of payment, the casino's website went offline, leaving her unable to access her account or seek further assistance. Upon her complaint, we had advised her to contact her payment provider and had initiated contact with the casino. After the casino website came back online, the casino confirmed that the deposit had been credited to her account. The player had confirmed the resolution of her issue, and we marked the complaint as resolved.

The player from the United Kingdom suffered from poor customer service, long withdrawal times, irresponsibility towards gambling, and issues with account closure, which led to her losing £300. We explained the difference between account closure and self-exclusion and suggested she request self-exclusion for gambling problems. Due to a lack of response, the complaint was rejected.

The player from the UK had found that the casino had placed a geo-restriction, which prevented him from accessing his account due to his location. Despite this, the casino had previously allowed him to open an account and make deposits. The player was seeking a full refund of his deposits. He also reported technical issues with some bets he had placed on evolution live blackjack where they hadn't paid out the winnings. The player had requested the casino to respond to his complaint and settle the case by refunding all his deposits. However, the player had not responded to our follow-up inquiries, leading us to reject the case due to lack of further information. We remained open to assist if the player decided to resume communication.

The player from India had completed his KYC verification but was unable to withdraw his funds from ZeusGlory Casino as all his money had been deducted. He believed the site was fraudulent. However, upon review of the case, we found that the casino had provided evidence of the player cheating in the Macludo game and abusing the bonus. As a result, the player's complaint had been rejected.

The player from the United States had his winnings removed due to what was alleged as a 'system error'. The casino had claimed that the game exhibited 'abnormal behavior', resulting in bonuses on almost every spin. The player had disputed this claim. The Complaints Team had investigated the issue, having reviewed the casino's terms and conditions and requested the player's gaming history. However, the player did not respond to the team's inquiries and therefore, the complaint had been rejected due to lack of further information.