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Drake Casino Logo
Drake Casino
Safety Index:Very high
Spinfinity Casino Logo
Spinfinity Casino
Safety Index:High
El Royale Casino Logo
El Royale Casino
Safety Index:High
Rich Palms Casino Logo
Rich Palms Casino
Safety Index:High
VipSlots Casino Logo
VipSlots Casino
Safety Index:Very high
CasinoMax Logo
CasinoMax
Safety Index:High
Wild.io Casino Logo
Wild.io Casino
Safety Index:High
Gossip Slots Casino Logo
Gossip Slots Casino
Safety Index:Very high
Lucky Tiger Casino Logo
Lucky Tiger Casino
Safety Index:High
BetNow Casino Logo
BetNow Casino
Safety Index:High
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Casino Guru

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20 hours agoOriginalTranslation
While they say 3 days withdrawal (working days) the actual time is 10+ working days.
The service does nothing. They just apologize for the delay and ask for patience.
  • While they say 3 days withdrawal (working days) the actual time is 10+ working days.
  • The service does nothing. They just apologize for the delay and ask for patience.
Automatic translation:
21 hours ago
Bad overall. Bad games, Void bets without refund. Long withdrawals. Low limits. Bad customer suporte that provides wrongful and misleading information.
  • NOTHING
  • Everything is bad
  • Bad customer support
  • Bad App
  • Bad casino
22 hours ago
Not very good this casino. I played Legacy of Dead and got all symbols in the free spins, 23000 coins on 0.5 euro bet. My best win ever on this slot. So I contact support and she tells me "We do not limit withdrawals from winnings from bonuses or free spins which were credited to your deposit"

So I ask her again to be sure, "So if I wager this I can cash out anything thats left after wagering?"
She answers "That is correct :)"

Then I wager the bonus 45x and as soon that is done (a loong time), 602 euro vanishes from my account, giving me 354 euro left of my nice win on Legacy of Dead 😡 I feel robbed. Then I go in chat again and after a long wait where she says she have to check (Not the same person that told me the previous) she tells me that the max cash out with a bonus is 10x. This is amateur style and I recommend you to NOT play here. Its 2024, there is no need for players to tolerate this behaviour and these lies and fake license.

I have screenshots of everything and a complaint has been filed with CEG.

UPDATE! According to CEG (Curaçao EGaming) this casino does not hold a license from them. Yet its written on the bottom of their page. When confronting them with this and my stolen funds they refuse to answer and now they have blocked me from further contact. Claim to have "withdrawals as fast as your internet" but its false. 24 hour wait even when verified. Not up to 2024 standard.

I edit my review after playing more here. Slow withdrawals but they always paid out so far. But you have to wait at least a day before they process. Could be so much better if they used highest rtp % from PlayNGo (and others) combined with instant withdrawals. Then they could be a top casino. Also some troubles with their servers on PlayNGo many times.

No compensation given for their support making me believe I get to keep my winnings lowers my rating.

Read moreRead less
  • Many providers
  • Chat support
  • Many bonuses, but be aware of the 10x withdrawal limit!
  • The bonuses has a max withdrawal of 10x your deposit ammount
  • Very slow withdrawal times, 9-18 GMT, closed on weekends. Claims to have instant withdrawals...
  • Low rtp on many slots, 94% on PlayNGo, 92% on many others.
Winshark Casino
22 hours ago
Dear RayMan,

thank you for sharing your detailed feedback with us. We’re sorry to hear that your experience at Winshark Casino didn’t meet your expectations. We understand how frustrating this situation must have been, and we would like to address the points you’ve raised as transparently as possible.

Firstly, we apologize for any confusion caused by our support team's communication regarding the bonus terms. While we aim to provide clear information, it seems there was a misunderstanding about the withdrawal limits for bonuses. For clarification, regarding our general bonus terms, 10. Withdrawal of winnings from deposit bonuses and free spins is limited to 10x deposit amount. We regret if this was not communicated effectively during your chat session, and we will review this internally to ensure our support agents provide more consistent and accurate information moving forward.

As for the processing time of withdrawals, while we strive for speed, there can occasionally be delays depending on the method used or account verification requirements. We want to inform you that all financial procedures undergo in orderly fashion, therefore canceling a withdrawal request can potentially result in a delay in processing your payout.

Please note that your future withdrawal requests will be processed by our Financial Department during their working hours, as per our standard procedures.

Furthermore, you can always monitor the status of your withdrawal by visiting the History tab on our platform. Once your withdrawal is successfully processed, our Financial Department will send you a notification email, as it was made by our KYC team regarding your last payout, yesterday, at this time 2024-10-01 09:39 UTC you have been notified via email regarding successful payout.

We appreciate your feedback on this and will continue working to improve our payout times when possible.

Regarding gaming experience, we'd like to assure you that our casino has a strict system in place that prevents any form of game manipulation. Additionally, our games operate using random number generator (RNG) algorithms, which are not controlled or manipulated by the casino.

We take your comments seriously and appreciate your honesty

Should you have any further inquiries, please do not hesitate to contact us via Live Chat or email. Our dedicated support agents are available at all times to assist you.

Best regards,
Winshark Casino Representative.
23 hours agoOriginalTranslation
I played €1000 on the site. I lost everything, but I got to the VIP level. Despite the VIP status, I was not granted the cashback promised by the site. The customer service representative had to check with the management if they even have one:D on the front page it is already mentioned in capital letters right at the beginning, the more you deposit, the more you get back! Well, the manager of the casino informed me through the customer service that I can't be granted cashback. I asked the reason, which they refuse to answer. Watch out! You shouldn't play here at all!
Read moreRead less
  • They apply the terms on their own
  • Cashback = but not granted
Automatic translation:
23 hours agoOriginalTranslation
Very bad. Withdrawals remain under review for the sixth day. Customer service just tells you to wait. The promise of repatriation is 3 days. Livechat queue about 100, so others have the same problems. In addition, customer service closes the chat as soon as it tries to move the matter forward. I do not recommend to anyone. You have to file a complaint. 1100€ without receiving.
  • Slow withdrawals
  • Customer service repeats copypaste answers and nothing progresses
Automatic translation:
yesterdayOriginalTranslation
Very bad, it's a scam. I've been waiting for my money for more than a month and nothing, they don't even respond and the money has disappeared.
  • It's a scam
  • You never get the withdrawals
  • Support does not respond and kicks you out of the conversation
Automatic translation:
yesterdayOriginalTranslation
The support here works so-so, if you need to solve some problems, it is better to contact the group admins or manager
  • Fast withdrawal of funds
Automatic translation:
yesterday
Overall, I'm not 100% satisfied with this online casino. It has some things that could be improved, but in general, it's not bad and you can spend time here with pleasure. I'd like to highlight that the choice of games is diverse and the support team is quick to respond. As I've already written, I can't give the maximum grade, but I'd give it 4 confidently.
yesterday
In order to cash out my winnings, I needed to complete the verification process which was straight forward in providing identification information.

I was declined after providing my bank details, address and passport information, there was a consistent rejection of information I further provided at their request. This level of review from SkyCrown Online Casino appears to be a delay tactic to not pay out winnings. I deleted all documents uploaded to my SkyCrown account, and deleted SkyCrown from my computer. I have blocked their email address. I want no further contact from them.

I would not recommend SkyCrown to anyone.
Read moreRead less
  • Verification process was excessive and without logical decisions.
  • Delay tactics in verification process to avoid payment of winnings.
  • Multiple request for the same information after continued rejection.
Skycrown Casino
yesterday
Dear mhonan508,

Thanks for your review!

We're very sorry to hear about your negative experience during the account verification process and using our Casino.

Please note that all players agree to complete the mandatory verification process before withdrawal as stated in our terms and conditions. This process is crucial to ensure the safety of both our players and the Casino. Therefore, all requested documents must strictly meet the required criteria.

We strive to make this process as easy as possible, but we understand that difficulties may arise, and we sincerely apologize for this. It is never our intention to delay withdrawals, and we are committed to ensuring that our verification process is fair and transparent.

If you ever decide to reconsider your decision, our support team is ready to help resolve any issues you may have. You can contact us via live chat or email at support@skycrown.com.

Once again, we apologize for any frustration this has caused and look forward to regaining your trust!

Best regards,
SkyCrown Casino Team
yesterdayOriginalTranslation
The promised maximum withdrawal processing time of 3 days is NOT true in the first place! My withdrawal has taken 5 days and it has not even been confirmed as of writing this. After the confirmation, it takes another 3 days before the funds are in my account.
I recommend avoiding the casino in question, you won't get service there and if you win something, the money won't show up for days, if not even after that..
Read moreRead less
  • Very low withdrawals
  • Withdrawal delay of several days
  • Chat staff unprofessional. No answers to any questions and always the same story: I have to leave because of a shift change.. at best 4x during the same chat
  • Games crash
  • No safe play features at all
Automatic translation:
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Online casino reviews by experts and casino players

On this page, you can find an overview of the top-rated online casinos according to our own dedicated casino review team, as well as according to members of our community, who have the option to submit their casino reviews and ratings here on Casino Guru.

At the top, you will see a section with the best online casinos according to us, evaluated predominantly based on the Safety Index, which reflects the casinos' fairness and safety, as well as other criteria.

Underneath, you will see a section with casinos ranked on their User feedback, which is a score we calculate based on reviews and ratings submitted by members of our community. Underneath, you can browse all user reviews submitted on Casino Guru and learn more about any casino in our database.

Alternatively, keep reading below to learn how we review and rate online casinos, as well as how we collect and treat reviews submitted by other players.

Table of contents

Online casinos reviewed and rated by Casino Guru experts

We review and rate all online casinos that we discover on the internet, regardless of whether they like our review or not. Thanks to this, you will find a review of virtually all casino sites on Casino Guru, helping you discover important information about any casino before playing.

We focus predominantly on the casino's safety and reliability, so that we can help you choose top online casinos that will pay out your winnings without any issues and will not try to take advantage of you in unfair ways.

Clicking the 'Expert review' button will take you to the casino's detailed review, in which you can learn everything you need to know to decide whether you should play there or look for a better online casino. In the detailed review you will find:

  • The casino's Safety Index calculated based on our review
  • The casino's pros and cons, as well as some interesting facts about it
  • The casino's bonuses
  • Supported languages
  • Available games
  • Supported payment methods
  • The casino's user reviews by members of the community
  • Detailed explanation of the casino's Safety Index
  • Forum discussion about the casino
  • Information about other casinos related to the one you are viewing

Independent casino review and rating team

Our casino reviews are conducted by an independent casino review team with more than 15 members, whose sole responsibility is collecting information about all casinos on the internet and evaluating them based on the collected data.

Thanks to this, our reviews of online casinos can remain impartial and provide great informational value, as our casino reviewers can focus solely on creating reliable reviews and nothing else.

Objective casino review methodology

The casino review team follows a data-driven methodology, according to which they gather the available information about each casino. The collected data is then used to calculate the casino's Safety Index.

Here is an overview of the factors considered in our casino reviews, which go into calculation of the Safety Index:

  • Casino size – The size of a casino, expressed as its revenues or its number of players, is one of the most important factors. The quality of many big casinos with big revenues has been proven by time and a large number of players. Additionally, their large revenues enable them to pay out big wins without any issues, while smaller sites can struggle because of their worse financial situation.
  • Complaints submitted by players – Players often complain publicly about online casinos that treat them in an unfair way or try to scam them. We take these complaints into account, deducting points from the casino's Safety Index for each justified unresolved complaint. Considered complaints include those from our own Complaint Resolution Center, but also complaints collected from other relevant websites.
  • Unfair practices and rules – If we find that a casino has fundamentally unfair rules in their Terms and Conditions or treats players unfairly, we deduct points from its Safety Index. If there are any, the casino's unfair clauses and practices are listed in its detailed review, specifically in the 'Safety Index explained' part.
  • Positive qualities – In relatively rare cases, we also add points for some positive qualities, for example for having an established network of brick-and-mortar venues or going above and beyond in terms of resolving player complaints.
  • Related casinos – Other casinos that have a relationship with the casino also influence its review. This influence can be either positive or negative, depending on relevant qualities of the related casinos, and its size depends on the strength of the relationship between casinos.
Note: You can read more about our casino review process in a dedicated article on how we review online casinos.

User feedback and reviews submitted by players

Unlike our expert reviews, the ones submitted by players come in many shapes and sizes. While there is only one Casino Guru review and rating for each casino in our database, some casinos have hundreds of user reviews that range from terrible to amazing.

When reviewing a casino, users can submit a rating on a five-point scale from Very negative to Very positive, which is very similar to a classic scale from one to five stars.

To make things easier, we calculate an overall User feedback score that ranges from Terrible to Excellent. This should get you an overview of the casino's qualities – as expressed by other player – and make it easier to compare the User feedback of two casinos. However, to get the full picture, we recommend reading the reviews and seeing what players like and dislike.

Note: We only calculate the User feedback score that have received at least 15 reviews from players. We have decided to do this, because we believe that a smaller number of reviews is too low of a sample to base any comprehensive score on, and we wanted to avoid portraying casinos with only a few reviews too positively or negatively.

Things to watch out for when reading user reviews

When reading user reviews and comparing the User feedback score, there are some things you should keep in mind, as they can skew the ratings in a positive or negative direction:

  • Many online casino players submit a negative review when they are angry with the casino, for example when they feel like they should be winning more than they are. There is a high number of negative reviews of many casinos because of this, which push their overall scores down.
  • On the other hand, some casinos consider their User feedback score on Casino Guru important, which is why they try to improve it, for example by asking their players to submit a positive review. We are doing our best to detect this and account for it, but these practices may have a positive effect on the User feedback score of casinos that do it.

As you can see, these two effects generally work in opposite directions, so they may cancel out for some casinos, but they can affect the User feedback score of some, too. That said, with how we collect the reviews and work with them, we believe that our User feedback score will give you a good idea of how players view a specific casino.

Finding the best reviewed casino

When selecting a casino to play at, you can look at our expert reviews or on reviews submitted by players. Or, ideally, you can look at both.

There are casinos that have a high Safety Index calculated based on our review process and a low User feedback score, and vice versa. This is because our evaluators and casino players generally look at different things when reviewing and rating a casino.

Our reviews

Our casino reviewers focus on fairness and safety. We want to make sure that any casino we recommend will treat players well and create a fair environment for them, without any significant unfair rules or other negative qualities. Fairness and safety are the top priority for us.

User reviews

Players rate and review casinos based on their personal experience, which may have been both positive and negative. As each of us focuses on different aspects, some reviews may be based on whether we have won or lost, whether we have communicated with a nice or unpleasant customer support representative, or many other things.

This is why individual reviews tend to be all over the place, but they can give you a great overview of which positive or negative things players experience at a casino.

Therefore, the best thing to do is to choose a casino with a high Safety Index, which also has good user reviews that praise things you want from an online casino. If you find such casino, it should be a great fit for you.

Note: If you are new to online gambling in general, we recommend you read our article on how to choose an online casino, in which we go over factors you should consider in detail.

Emphasis on responsible and safe gambling

It is extremely important to approach online gambling in a safe and responsible way. To prevent falling victim to gambling addiction, we recommend you read our article on how to gamble safely. Our section about responsible gambling and problem gambling help also contains other helpful articles about gambling addiction and other related topics.

We have already started collecting information about responsible gambling options – such as self-exclusion, betting limits, reality checks, and more – available at individual online casinos. However, because of the vastness of our database, we do not have the data collected for all casino sites. Once we have it, we will include this information in our review of each casino.

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