The player from the United Kingdom had agreed on a refund with the casino, but the casino subsequently ignored emails and live chat messages, leaving the refund unpaid. The Complaints Team explained that they could not assist with issues related to licensing regulations and policies. They advised the player to research and play only in casinos licensed in the United Kingdom. The complaint was ultimately rejected as it fell outside the scope of the Complaints Team's authority.
ZeusGlory Casino - Player's refund hasn't been paid.
Amount: £900
ZeusGlory Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
