21 Casino Review

Review of 21 Casino

When I hear the name 21 Casino my mind instantly goes to blackjack, and with good reason. I have seen a few blackjack-centric sites out there over the years, so I figured this might be one of them. However this is not the case. Instead, 21 Casino is a full-fledged online betting site that contains table games, video slots, and more.

Software and game selection

21 Casino has a decent, if somewhat unremarkable looking website. Here, you'll see that the casino run on a web-based platform from a company called White Hat Gaming. This means that you can login, deposit, play, and withdraw all directly through your internet browser, and that the game selection is comprised of titles from a long list of different developers. The site also has a mobile platform, which looks equally good on smaller screens like a smartphone.

This casino has a huge number of games on offer, with more than 1200 slots, table games, video poker machines, and more. The site includes titles from Amaya, Microgaming, Net Entertainment, Nyx, Elk Studios, Blueprint Gaming, among many others. There is a lot of content here, and you can sort and filter the games via game provider, popularity, alphabetical order, and release date. A search bar is also present, letting you search for a game by name so that you don't have to go through the process of sifting through them manually.

One of the casino's strong points is its wide variety of progressive jackpot games. They have well known jackpots like Microgaming's Mega Moolah, Arabian Nights, Mega Fortune and Divine Fortune from Net Entertainment, along with a large number of games from Blueprint Gaming that contribute to a jackpot called Jackpot King. These games include the likes of Andy Capp, Rome and Juliet, and Genie Jackpots.

The casino also offers a full live dealer casino that is hosted by the likes of Net Entertainment and Evolution Gaming. Things here are very well done, providing high definition webcast versions of blackjack, roulette, and baccarat. If you've never given these games a try before, this is a great chance for you to jump right into them.

Banking and customer support

There is a reasonably healthy banking system in place at 21 Casino, which includes eWallets, credit cards, and bank wire options for deposits and withdrawals. Deposits are handled instantly as per usual, but unfortunately there is a 48 hour pending time on withdrawal of winnings. There is also a weekly withdrawal limit of €25,000 per week, and a maximum win limit of €250,000 on any one game, though this limit thankfully excludes progressive jackpot prizes. The terms stipulate that if you should win more then €100,000 you may be paid the winnings in monthly instalments.

Customer support is available through live chat and email. The chat team is available around the clock, and they responded to my test help request in under thirty seconds. The support staff is more or less what I have come to expect from the first line of casino support, meaning that they are friendly and able to answer most basic questions you throw their way.

Security, fairness, and responsible gaming

Security is provided for players through the use of standard SSL encryption technology at all times when you are on the website. This is key, as it protects players from potentially having private information stolen by encrypting the data as it moves between your PC and the casino's servers. This protection is present from the top on down, meaning that every page on the 21 Casino website is secure.

21 Casino is a White Hat Gaming white label casino, and as such it holds licenses to operate by the UK Gambling Commission, Malta Gaming Authority, and Curacao eGaming through its parent operating companies. The first of these two are some of the better gaming licenses to see a casino hold, as they actively regulate their licensed operators and provide redress for players in the event of a dispute. One thing I was happy to see is that this casino discloses the RTP percentages for every one of its games on the website, right on the page when you are searching through the list of games. The only caveat to this is that it is optional and not on by default, but all you need to do is click the RTP button which is in amongst the search filtering controls to reveal this useful information.

Responsible gaming is addressed on the 21 Casino website with an informational page that is probably the most bulky that I have seen yet on the topic. It outlines the avenues available to you to limit your activity on the site, as well as advice and contact details of third parties that can help you if you have a problem. The site also has a series of controls in place to help address problem behaviour. This includes deposit limits, time limits, and self-exclusion which you set for yourself inside the account settings part of the website.

Conclusion

I found myself reasonably impressed with what 21 Casino has to offer. The site has a large library of games, reasonable terms and certifications for fairness. While there are a couple of things that stand out as being less than spectacular, such as the pending time on withdrawals, this is still a good site that's worthy of your time.