Roaring 21 Casino Review

Review of Roaring 21 Casino

Ah, the Roaring Twenties. A time when stock markets were soaring, young women into jazz were described as flappers, and alcohol was prohibited within the United States. The period of explosive growth in consumerism is often romanticised, with people forgetting that short selling by laypeople investing in the stock market resulted in the Great Depression. No prizes for guessing the theme for Roaring 21 Casino then, which is a sister site to the previously reviewed Casino Max and Cherry Jackpot Casino.

Software and game selection

Roaring 21 Casino has a software suite that's powered by Realtime Gaming, who have more or less become the de-facto choice for casinos that serve customers that live in more restrictive jurisdictions. An interesting point to note is that this casino only offers the in-browser "instant play" option for playing its games, as opposed to the installable Windows software that most RTG casinos have been offering for the past few decades. The casino also has support for mobile devices built in, which lets you play on your phone or tablet.

The game selection is diverse, with the vast majority of the library being made up of video and classic slot machines. As is typical for a RTG casino, some of the games are looking dated these days, but there are regular new game releases that bring 3D visuals or hot new features. Many of the games have small local progressive jackpots attached to them, and you'll also find large networked progressive prizes like Aztec's Millions and Jackpot Pinatas that are pooled between multiple RTG casino operators.

Table games are also available in abundance, with the games on offer including Blackjack, Roulette, Craps, Sic Bo, Baccarat available to choose from. Mainstays like Blackjack have several different variations to the rules available, which adds a little variety. In recent times we have seen the addition of live dealer games to many RTG casinos, and Roaring 21 is no exception. These live table games are supplied by a provider known as Visionary iGaming that broadcasts their games from studios in Costa Rica.

Banking and customer support

The banking options at Roaring 21 are extremely limited, even more so than what we normally see from RTG casinos. The site accepts deposits through credit / debit cards or Bitcoin only, while it pays out winnings through cheque, bank wire, or Bitcoin. The site has a message on its banking page saying that e-wallets such as Neteller, Skrill, and EcoPayz are "coming soon" but it has been like that for a couple of years at this and other casinos run by this operator. I think it is safe to assume by now that it is not going to happen.

When you see the withdrawal limits and fees, it becomes quickly apparent that Bitcoin is the way to go if you want to play at this casino. Bank wire and cheque withdrawals attract a $25 fee, take several days to process, and you need to be withdrawing a minimum of $200 to even use these options. On the other hand Bitcoin withdrawals have no fees, can be processed quicker, and the minimum withdrawal amount is only $35. Like all RTG casinos Roaring 21 does not support in game Bitcoin play though so your deposited funds are converted into U.S. Dollars when they hit your casino account, and the reverse of course when you withdraw.

The regular withdrawal limits at this casino are $4000 per week, which I find to be on the low side, especially with the option of using the unblockable Bitcoin network. A small saving grace in this respect is that the limit is not applied if you are lucky enough to win one of RTG's huge networked progressive jackpots.

Customer support is available through telephone, live chat, and email. The site's staff responded to my chat request within 30 seconds and was able to assist me in getting terms for a specific bonus that I'd seen on the site. The canned responses were kept to a minimum and I was back to playing games within a few minutes. Bizarrely I even got a Peter Dinklage gif to wish me luck on the way.

Security, fairness, and responsible gaming

Your browsing, gameplay, and personal information is secured while using the casino via industry standard SSL encryption. This is the same encryption technology used to secure online banking accounts, and is what I expect from any online casino, as it serves as a method of keeping your data secure from thieves.

The casino's operator, Entertainment Software Group N.V., is licensed to provide online casino services by Gaming Curacao. Unfortunately this is of little consequence for players, as Curacao offers almost nothing in the way of regulation of its licensees, nor does it offer any form of player dispute resolution or arbitration. In the end you have to trust in the track record for fairness of the operator, and in this respect the news is good. Roaring 21 is run by an operator that established an excellent reputation for running the Club World group of casinos for more than a decade before being ousted in a family dispute and moving on to form this new group of casinos. We have seen very few complaints from players at any casino run by this operator since their launch a few years ago.

Responsible gaming is addressed by a page on the casino site, with players being given information on identifying problem betting behaviours. As this is a RTG casino, it does not offer the same level of control over your gaming that we see nowadays at casinos operating in properly regulated jurisdictions. While you are able to set cool off periods, deposit limits, or request self-exclusion, you must contact support and make a request, as opposed to being able to self select an option in your account settings.

Conclusion

On the face of it, Roaring 21 is not the best casino I have ever seen. Heck it isn't even the best RTG casino around. The banking options are very restrictive and the weekly withdrawal limits are low. However I have a lot of respect for the people operating Roaring 21 Casino. They have a proven track record for running casinos professionally and fairly for more than a decade and I think that counts for a lot. I have no hesitation in recommending this casino for RTG casino fans looking for a fair game run by a good operator.