Review of 21 Casino
When I hear the name 21 Casino my mind instantly goes to blackjack, and with good reason. I have seen a few blackjack-centric sites out there over the years, so I figured this might be one of them. However this is not the case. Instead, 21 Casino is a full-fledged online betting site that contains table games, video slots, and more.
Software and game selection
21 Casino has a decent, if somewhat unremarkable looking website. Here, you'll see that the casino run on a web-based platform from a company called White Hat Gaming. This means that you can login, deposit, play, and withdraw all directly through your internet browser, and that the game selection is comprised of titles from a long list of different developers. The site also has a mobile platform, which looks equally good on smaller screens like a smartphone.
This casino has a huge number of games on offer, with more than 1200 slots, table games, video poker machines, and more. The site includes titles from Amaya, Microgaming, Net Entertainment, Nyx, Elk Studios, Blueprint Gaming, among many others. There is a lot of content here, and you can sort and filter the games via game provider, popularity, alphabetical order, and release date. A search bar is also present, letting you search for a game by name so that you don't have to go through the process of sifting through them manually.
One of the casino's strong points is its wide variety of progressive jackpot games. They have well known jackpots like Microgaming's Mega Moolah, Arabian Nights, Mega Fortune and Divine Fortune from Net Entertainment, along with a large number of games from Blueprint Gaming that contribute to a jackpot called Jackpot King. These games include the likes of Andy Capp, Rome and Juliet, and Genie Jackpots.
The casino also offers a full live dealer casino that is hosted by the likes of Net Entertainment and Evolution Gaming. Things here are very well done, providing high definition webcast versions of blackjack, roulette, and baccarat. If you've never given these games a try before, this is a great chance for you to jump right into them.
Banking and customer support
There is a reasonably healthy banking system in place at 21 Casino, which includes eWallets, credit cards, and bank wire options for deposits and withdrawals. Deposits are handled instantly as per usual, but unfortunately there is a 48 hour pending time on withdrawal of winnings. There is also a weekly withdrawal limit of €25,000 per week, and a maximum win limit of €250,000 on any one game, though this limit thankfully excludes progressive jackpot prizes. The terms stipulate that if you should win more then €100,000 you may be paid the winnings in monthly instalments.
Customer support is available through live chat and email. The chat team is available around the clock, and they responded to my test help request in under thirty seconds. The support staff is more or less what I have come to expect from the first line of casino support, meaning that they are friendly and able to answer most basic questions you throw their way.
Security, fairness, and responsible gaming
Security is provided for players through the use of standard SSL encryption technology at all times when you are on the website. This is key, as it protects players from potentially having private information stolen by encrypting the data as it moves between your PC and the casino's servers. This protection is present from the top on down, meaning that every page on the 21 Casino website is secure.
21 Casino is a White Hat Gaming white label casino, and as such it holds licenses to operate by the UK Gambling Commission, Malta Gaming Authority, and Curacao eGaming through its parent operating companies. The first of these two are some of the better gaming licenses to see a casino hold, as they actively regulate their licensed operators and provide redress for players in the event of a dispute. One thing I was happy to see is that this casino discloses the RTP percentages for every one of its games on the website, right on the page when you are searching through the list of games. The only caveat to this is that it is optional and not on by default, but all you need to do is click the RTP button which is in amongst the search filtering controls to reveal this useful information.
Responsible gaming is addressed on the 21 Casino website with an informational page that is probably the most bulky that I have seen yet on the topic. It outlines the avenues available to you to limit your activity on the site, as well as advice and contact details of third parties that can help you if you have a problem. The site also has a series of controls in place to help address problem behaviour. This includes deposit limits, time limits, and self-exclusion which you set for yourself inside the account settings part of the website.
Conclusion
I found myself reasonably impressed with what 21 Casino has to offer. The site has a large library of games, reasonable terms and certifications for fairness. While there are a couple of things that stand out as being less than spectacular, such as the pending time on withdrawals, this is still a good site that's worthy of your time.
Comments
OUTRAGEOUS!!!!!
I won't be choosing this site for my Christmas casino....
Awful gaming again
DISGUSTING!!!!!!
NEVER AGAIN....100'S OF SPINS MOSTLY DEAD!!!!
ALL THE TIME THE SAME THING.....
NOT A BONUS IN SIGHT E V E R!!!!!!!
I WILL NOT GIVE THIS SITE ANOTHER PENNY
CL-Ed
I signed up at 21 casino a few years ago and played there a few times. I did like their game selection and they overall have a good amount of game providers. That being said, I remember signing up and claiming the no deposit bonus and instead of it being able for playing and wagering, I had to make a deposit and wager it for the bonus to be released. I checked their site now and it seems that they've changed these terms now, so that's definitely good. I made a few deposits there a while ago and was lucky to win once. I requested the withdrawal but it took about 3 days to verify my account, which of course could have been a quicker process. All in all, I think they're an average casino and there's a reason why I haven't played there for a while. Firstly, as I said, at the time free spins bonus wasn't really free- since only real cash wagering would release it. Secondly, their bonuses overall aren't really exciting- only a few times I got some promotional offers and they were small match bonuses. And lastly, I once had a question to their support - all live chat agents were busy so I wrote an email instead and got a reply only a few days later. Therefore, I find many other casino offers and overall experience much more pleasant.
CL - klaw
I want to clarify that 21 Casino no longer accepts players from Morocco. unable to log into my account. I contacted casino support and they confirmed this information to me.
CL-Ed
21 Casino is part of White Hat Gaming Limited Casinos. I like this group of casinos.
At 21 Casino there are a lot of Providers but I only play Microgamings, Netent and Play'n Go games. I managed to make several withdrawals at this casino still without problem but not fast like other casinos. you have to wait at least 48 hours for the withdrawal to be validated, this is the only fault I find at 21 Casino.
CL-Ed
NOT TO BE TRUSTED
White Hat Casinos are viscious with there terms and should be avoided, i spent alot of time money and energy with that network, never got resolvement bar a 100eur withdrawal when i requested 1200eur
CL-Ed
I used to play at this casino about a year back but they have recently restricted South Africans from playing with them , but they used to offer a very good no deposit welcome bonus and I think they still do , they have all the leading software providers games in their library of slots and games to suit every players tastes , the only Issue I used to have was that payments used to sit in pending status for 48hrs before they were processed and payed out to my e wallet and that was a huge problem for me , aside from that players that can play here should have issues but will need to practice patience in regards to cash out times
CL - klaw
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