Get some help

Odoo support team is here to assist you by providing tools and materials or fix issues you encounter on standard applications with your database or your odoo account and subscription. Odoo support team does not make changes to your production database without your agreement and gives you the material and knowledge to do it yourself! If the issue is a generic bug, an update of servers is done on a weekly basis.

If you encounter an issue with a custom module or custom code (extra lines of code), support can be provided as long as the subscription contains maintenance costs for additional lines of code.

Odoo support does not include training, implementation or intervention on your own servers or third party accounts (Payment providers, shipping provider, ....). These topics can be covered through an Odoo Success Pack.

To change information like name, address or contact go to your portal. To change your tax ID or your country, fill in this form and provide as much information that proves your company identity:

• Taxes registration document with name address
• link to the official public information of the company (BCE, ...)
• a proof of acquissition

Inside your database, you can add users and give them the access they need to administrate the database. Contact us if the initial admin does not have access to the database anymore. For your odoo.sh project, follow these steps to change the owner. Fill in this form if you need more assistance.

The upgrade of your database depends on the hosting of your database. Go to the upgrade page for more information. You can contact us via this form if you encounter an issues during your tests.

It is possible to migrate from one hosting option to another, read the documentation. The support team can assist to move to the online platform. For other moves, contact your partner or your account manager.

You can find useful information by visiting these pages:

• Privacy
• GDPR

You can find useful information by visiting these pages:

• Security Page