Presentation (1)

NAME:Mariama Bajo
MAT NO : 22214406
Title: Organizational Quality Management
Purpose of the assignment
The purpose of this assignment is to understand how
organizations or companies apply some quality
management in order to maintain their work effectively
COCA COLA COMPANY
Introduction
coca-cola company is the world’s leading manufacturer, marketer, and distributor of nonalcoholic beverage concentrates and
syrups. The company’s corporate headquarters are in Atlanta, with local operations in over 200 countries around the world.
coca-cola company is the world’s leadingmanufacturer, marketer, and distributor of nonalcoholicbeverage concentrates and
syrups. The company’s corporateheadquarters are in Atlanta, with local operations in over 200 countries around the world.
Although Coca-Cola was first created in the United States, it quickly became popular wherever it went. Our first international
bottling plants opened in 1906 in Canada, Cuba and Panama, soon followed by many more.
Our Aim:
• refresh the world and make a difference". Their strategy is centered around people and sustainability, with the goal of
creating positive change for the planet.
• Refreshing people: Coca-Cola aims to refresh people in body and spirit.
• Refreshing employees: Coca-Cola aims to refresh, inspire, and develop the people who work for them
Our Vision:
Bring to the world a portfolio of quality beverage brands that anticipate and satisfy people desires and needs.
Nurture a winning network of customers and suppliers, together we create mutual, enduring value
Our Mission
We will be best marketers in the world .
We will serve consumers a broad selection of the nonalcoholic ready to drink beverages they want to drink through out the day.
FUNCTIONS
• Manufacturing: The company manufactures beverage
concentrates, syrups, and finished beverages.
• Marketing: The company markets its products to

consumers.
• Selling: The company sells its products to authorized

bottling partners.
FUNCTIONS
• Distribution: Bottling partners and company-owned operations
distribute the finished beverages to customers and vending
partners.
• Innovation: The company uses technology, including AI, to
create new products and campaigns. Diversity, equity, and
• The company aims to create a diverse, equitable, and inclusive

workplace. The Coca-Cola Company's portfolio includes more
than 200 brands and thousands of beverages, including soft
drinks, water, coffee, and tea. The company's purpose is to
refresh the world, make a difference, and create positive change
for the planet
TOTAL QUALITY MANAGEMENT
(TQM)
• What Is Total Quality Management (TQM)?Total quality
• management (TQM) is the continual process of
detecting and reducing or eliminating errors in
manufacturing. It streamlines supply chain
management, improves the customer experience, and
ensures that employees are up to speed with training.
(TQM)
• Under TQM,
• your customers define whether your products are high
quality. Customer input is highly valued because it
allows a company to better understand the needs and
requirements in the manufacturing process. Customer
surveys may reveal insufficient durability of goods.
(TQM)
• Employees must buy into the processes and system if
TQM is going to be successful. This includes clearly
communicating across departments and leaders what
goals, expectations, needs, and constraints are in place.
A company adopting TQM principles must be willing to
train employees and give them sufficient resources to
complete tasks successfully and on time.
IMPLEMENTING QUALITY IN
ORGANIZATION
• . Teamwork is very important and Coca-cola ensures
that every member of staff is involved in the production
process, meaning that each employee understands their
job/roles, thus improving morale and motivation, overall
increasing productivity.
ORGANIZATION
• The Production Process Before production starts on the
line cleaning quality tasks are performed to rinse
internal pipelines, machines and equipment. This is
often performed during a switch over of lines for
example, changing Coke to Diet Coke to ensure that the
taste is the same.
IMPLEMENTING QUALITY
ORGANIZATION
• To test product quality further lab technicians carry out
over 2000 spot checks a day to ensure quality and
consistency. This process can be prior to production or
during production which can involve taking a sample of
bottles off the production line.
ORGANIZATION
• Coca-Cola also uses Total Quality Management (TQM),
which involves the management of quality at every
level of the organisation, including; suppliers,
production, customers. This allows Coca-cola to
retain/regain competitiveness to achieve increased
customer satisfaction.
IMPLEMENTING QUALITY
ORGANIZATION
• Coca Cola uses a database system called Questar which
enables them to perform checks on the line. For
example, all materials are coded and each line is issued
with a bill of materials before the process starts. This
ensures that the correct materials are put on the line.
RECOMMENDATION
• RecommendationsBased on the findings of this report, it
seems that Coca-Cola has an efficient and productive
quality management system. However, some
recommendations can be made which Coca Cola could
consider in both the short and long term. The Coca-Cola
Company has high uncertainty about the usage of raw
materials, which is used to create their products. This
may not be an issue at present but with raw material
supplies becoming increasingly scarce there could be
pressure to use more recyclable materials.
CONCLUSION
• ConclusionThe educational visit to Coca Cola
Enterprises and the research conducted via other
sources suggest that the company has a very efficient
and productive quality management system. The global
presence that Coca Cola has means that its quality
system needs to maintain a high level of consistent
products which meets the standards expected by its
consumers worldwide.

Presentation (1)

Uploaded by

Copyright:

Available Formats

Presentation (1)

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Presentation (1)

Uploaded by

Copyright:

Available Formats

NAME:Mariama Bajo

• Marketing: The company markets its products to

• Selling: The company sells its products to authorized

• The company aims to create a diverse, equitable, and inclusive

You might also like