Management

The Coca Cola Quality

System

9/7/16

The CocaCola Company

Submitted to:
Prof. Sunil Sharma

Submitted by:
Pawan Kumar
Syed Asif Abdullah
Shailendra Singh
Praveen Kumar

9/7/16

The CocaCola Company

BUSINESS PROFILE
Established in 1886, The CocaCola Company
operates in more than 200 countries and
markets more than 500 brands and 3,300
beverage products. These products include
sparkling beverages and still beverages, such
as waters, juices and juice drinks, teas,
coffees, sports drinks and energy drinks. We
have four of the worlds top five nonalcoholic
sparkling beverage brands: CocaCola, Diet
Coke, Sprite and Fanta.
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The CocaCola Company

The CocaCola System

We are a global business that operates on a local scale
in every community where we do business. We create
global reach with local focus because of the strength of
the CocaCola system, which comprises our Company
and our bottling partnersmore than300 worldwide. Our
Company manufactures and sells concentrates,
beverage bases and syrups to bottling operations; owns
the brands; and is responsible for consumer brand
marketing initiatives. Our bottling partners manufacture,
package, merchandise and distribute the finished
branded beverages to our customers and vending
partners, who then sell our products to consumers.

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The CocaCola Company

The Coca-Cola Management System

(TCCMS):

TCCMS - Pyramid Model

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The CocaCola Company

The Coca-Cola Management System

(TCCMS):
The Commitment (Promise): The Coca-Cola System
is committed to being beneficial and providing
innovation contributions to all stakeholders within its
sphere of influence.
Policy: Policies relating to the environment, safety
and quality are located on the three faades of the
pyramid.
Audit (Assurance): Control and compliance to
regulations so as to ensure performance is assured
within the management system.
Control: The regular control of the entire
performance is obligatory for each one of the three
faades. In the Quality faade of the pyramid, in
accordance
with the Quality
Management System
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The CocaCola Company
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The Coca-Cola Management System

(TCCMS):
What is the goal of the organization?
Our goal is to quench every thirst and every need.
Provide and tailor beverages for every lifestyle, life
stage and occasion based on individual needs.
Offerquality products you cantrustall the time.
Quenching the worlds thirst
Every day, in more than 200 countries around the
world, people enjoy 1.6 billion servings of our
beverages. We have a great responsibility to each
and every one of these people: not only to help
fulfill consumers' daily needs hydration, but also to
support life-enhancing experiences.
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The CocaCola Company

The Coca-Cola Management System

(TCCMS):
How we achieve our goals and aims and what
are the steps?
Organizations Vision & Mission statement help to
achieve our goals and aims in the future. The world
is changing all around us. To continue to thrive as a
business over the next ten years and beyond, we
must look ahead, understand the trends and forces
that will shape our business in the future and move
swiftly to prepare for what's to come. We must get
ready for tomorrow today.

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The CocaCola Company

The Coca-Cola Management System

(TCCMS):
Our Vision
To be the best Sales & Distribution Company for
consumer products in India connecting people and
the products of their choices.
Our Mission
Enriching lives across the country by building.
A consumer-driven, customer-focused,
Employee-friendly, profitable, sustainable and
Socially responsible business in India.

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The Coca Cola Company

The Coca-Cola Management System

(TCCMS):
How our organization remove problems and
their
causes?
Specialists in applyingroot cause analysisto
solve all types of problems. We investigate errors,
defects, failures, losses, outages and incidents in a
wide variety of industries. Our Cause Mapping
analysis method of root causes captures the
complete investigationwith the best solutions all in
an easy to understand format. Think Reliability
provides investigation services androot cause
analysistraining to clients around the world and is
considered the trusted authority on the subject.
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The Coca Cola Company

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The Coca-Cola Management System

(TCCMS):
HOW IS THE SUPPLIER AND ORGANIZATION
RELATIONSHIP?
In The Coca-Cola Suppliers Are Considered To Be
Partners In The Pursuit Of Satisfying Customer
Needs Requirements And Desires. Supplier
Understand What Is the Expected Of Them And
Take Responsibility for Delivering High Quality
Data and Materials at the Time They Re Needed
and At or Below the Agreed Upon Cost Estimates

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The CocaCola Company

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The Coca-Cola Management System

(TCCMS):
What kind of supplier we prefer?
Suppliers that are committed to providing quality
customer service, supportandresponsiveness.
Suppliers that continually look for ways to lower our
costs.
Suppliers that are focused on making purchasing easy
whilstmeeting or exceeding our requirements.
Suppliers that strive for continuous improvement.
Suppliers that adopt the latest purchasing related
technologies in order to maintain acompetitive edge and
enhance capabilities and responsiveness.
Suppliers that are prepared to work with us to ensure
that we continue to comply with all necessary regulatory
requirements.
Company
12
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Suppliers are requiredThe
toCocaCola
complete
the College's

The Coca-Cola Management System

(TCCMS):
How our organization control cost keeping quality?
To ensure such consistency and reliability, theCocaColasystem is governed by The Coca-ColaManagement
System (TCCMS). TCCMS is our integrated quality
management program, which holds all of our operations
system wide to the same standards for production and
distribution of our beverages. It guarantees the highest
standards in the management of product quality, the
environment, and health and safety throughout
theCoca-Colasystem. It guides our product safety and
quality by integrating and aligning business and quality
objectives with consistent metrics to monitor
performance; integrating preventive action as a
management tool, including more rigorous demands
when planning new product and service introductions;
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The CocaCola Company
incorporating Hazard Analysis
and Critical Control Points13

The Coca-Cola Management System

(TCCMS):
WHAT ARE OUR PERFORMANCE TOOLS?
We value based management as a tool to help
improve pure performance in planning and
execution.(VBM) principles assist us in managing
economic profit clarifying understanding of what
create values and what destroys it and
encouraging us increase value. We greatly
enhance our ability to build share owner value
overtime by using (VBM)

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The CocaCola Company

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The Coca-Cola Management System

(TCCMS):
What is our quality system?
At the Coca-Cola company quality is more than just
something we taste or seer measure or
management. Quality shows its self in our every
action It encompasses every thing we do From
processing to packaging to pouring any thing less
than 100% is unacceptable. Our consumers through
out the world deserve the highest quality beverages
we can produce every time
What are values of Coca-Cola?
We are guised by shared values that we live by as
company and as individual.
Leadership, Passion, Integrity, Accountability,
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The CocaColaQuality
Company
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Collaboration, Innovation,

The Coca-Cola Management System

(TCCMS):
What is our quality policy?
We measure key product and package quality attributes
to ensure our beverage products in the marketplace
meet Company requirements and consumer
expectations. Consistency and reliability are critical to
our product quality and to meeting global regulatory
requirements and Company standards. The global nature
of our business requires that theCoca-Colasystem has
the highest standards and processes for ensuring
consistent product safety and quality--from our
concentrate production to our bottling and product
delivery.

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The CocaCola Company

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The Coca-Cola Management System

(TCCMS):
What are the techniques for Quality control
and improvement?
In Coca-Cola improvement is the order of the day.
Techniques are available to gather and analyze
performance data so that improvement can be
empowered to do something constructive about
them. Ideas and best practices are freely shared
through out the organization. This is the linking a
linkage between planning and production system
so that everyone in the organization can access
progress to plan

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The CocaCola Company

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The Coca-Cola Management System

(TCCMS):
What is your promise to customer?
The cocoa cola company exists to benefit and
refresh everyone it touches. The basic proportion
of our business id simple, solid and time less.
When we bring refreshment value, joy and fun to
our stakeholders, then we successfully nurture
and protect our brands, particularly coca coal.
That is the key to fulfilling our ultimate obligation
to promise consistency attractive returns to the
owner of the business.

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The CocaCola Company

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The Coca-Cola Management System

(TCCMS):
Training and development of the
employees is important?
In Coca-Cola training is continuous. Skill
development is dressed so that employee is
as flexible as possible in their work
assignment and comfortable with the changes
in the work processes and technology.

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The Coca-Cola Management System

(TCCMS):
How much strong is the communication
in the organization?
Information is the source rather than fear
uncertainty and doubts are overcome by the
free exchange of information about policy,
plans and performance. Technologically is
employed
to
maximize
horizontal
communication which leads to empowerment
and more effective team work.

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