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Sport Branding Insights
Sport Business Insights is a series that aims to cut through the clutter,
providing concise and relevant introductions to an array of contem-
porary topics related to the business of sport. Readers – including
passionate practitioners, curious consumers, and sport students alike -
will discover direct and succinct volumes, carefully curated to present
a useful blend of practice and theory. In a highly readable format, and
prepared by leading experts, this series shines a spotlight on subjects
of currency in sport business, offering a systematic guide to critical
concepts and their practical application.
Constantino Stavros
and Aaron C.T. Smith
First published 2020
by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
and by Routledge
52 Vanderbilt Avenue, New York, NY 10017
Routledge is an imprint of the Taylor & Francis Group, an informa business
© 2020 Constantino Stavros and Aaron C.T. Smith
The right of Constantino Stavros and Aaron C.T. Smith to be
identified as authors of this work has been asserted by them in
accordance with sections 77 and 78 of the Copyright, Designs and
Patents Act 1988.
All rights reserved. No part of this book may be reprinted or
reproduced or utilised in any form or by any electronic, mechanical,
or other means, now known or hereafter invented, including
photocopying and recording, or in any information storage or
retrieval system, without permission in writing from the publishers.
Trademark notice: Product or corporate names may be trademarks
or registered trademarks, and are used only for identification and
explanation without intent to infringe.
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloging-in-Publication Data
A catalog record has been requested for this book
Index 93
The sport of branding
Athletes and coaches often refer to the way their team performs as
a ‘brand’ of play. They note that their brand is about entertainment,
physical pressure, attacking flair, or similar descriptors. The co-opting
of the term brand is purposeful in that the athletes and coaches are
seeking to identify something that goes beyond simpler terms like
style, tactics, or function. They are attempting to capture an ethos, a
belief system, and a conglomeration of thinking that connects them to
their fans on a level beyond what is just visible.
This book, however, is not about that sort of branding. While the
brand of the team in a playing sense is fundamental to the entertain-
ment that sport provides billions around the world, the recipe for
sporting success is being forged not on the whiteboards of coaches, but
on those of marketers and sport managers, who understand that in the
high-stakes ‘game of games,’ a long-term brand that remains resilient
and respected is a winner year after year.
This book is also not just about the look, slogan, colours, or name
of a sporting team, league, product, or entity. While those prosaic el-
ements are often regarded as representations of the brand, and often
thought to be the brand, as this book will show branding goes beyond
symbols and logos. A brand is multifaceted and, surprisingly to many,
entirely fluid and enigmatic when it comes to control and ownership.
You can trademark a brand element, but a brand’s value lies not in
the legal paperwork, but in the hearts and minds of the consumers
who interact with its learned and shared meanings, both tangible and
intangible.
In a sporting world dominated by media and money, an understand-
ing of sport branding constitutes an increasingly essential component
in a sport manager’s suite of professional capacities. Success means
being able to ‘brand’ – and therefore differentiate – a sport club, player,
2 The sport of branding
code, product, or event in a highly competitive entertainment market.
Failure means struggling with commercial anonymity and fan disdain.
This book aims to provide an immediate and intuitive insight into the
complex and dynamic process of creating a powerful sport brand.
All brands begin with a complex set of tangible and intangible as-
sociations that exist in the minds of consumers long before they be-
come household icons and shopping centre gridlocks. As such, they
are formed through a combination of various elements and the sub-
sequent associations ascribed to these by sport consumers, or, as they
are more commonly known, fans. These fans, a term literally derived
from the concept of fanaticism, resonate the linkages and associations
that can confer a sporting brand with considerable power.1 Associa-
tions become actionable beliefs about a sport brand, which means that
a brand’s meaning is a measure of its muscle.
There are many ways a brand (and its elements) can be communi-
cated to sport consumers. However, this communication typically falls
under a programme of integrated marketing communications activi-
ties, whereby brand elements are nurtured and developed in order to
bring about desirable and valuable associations between a sport brand
and its target audience. To put it another way, the stuff that makes up
a brand – like its products, attributes, and packaging – does not just
accidentally assemble into cohesive representations that become sym-
bols for sport enterprises. They are painstakingly crafted into signals,
markers, and beacons for the kinds of ideas that the brand owners
would like to exemplify. This book concerns such an endeavour – the
process of branding sport. Getting this right is arguably the best in-
vestment a sport enterprise and its leaders can make.
A range of benefits can accrue to a sport, or its constituent elements,
when its branding works well. These include improved perceptions of
performance, greater customer loyalty, larger margins, increased mar-
keting communications effectiveness, and additional brand extension
opportunities. Such benefits can be measured by the concept of brand
equity, or the goodwill attributable to a brand over and above its tan-
gible assets.2 When the mere mention of brand names of sporting ti-
tans such as Manchester United, Nike, the New York Yankees, or the
Olympic Games can make the whole world sit up and take notice, you
quickly grasp that a brand is far more than just the sum of its parts. In
fact, you can begin to understand sport branding just by asking what
those parts constitute – and realise that it is not that much! – at least
relative to what some other corporate behemoths in the fast-moving
consumer goods world or Silicon Valley can offer. There are no Los
Angeles Lakers factories, nor guarded special recipes of FIFA World
The sport of branding 3
Cups, nor powerful patents at FC Barcelona. What they all have, how-
ever, are unique, strong, and favourable connections to a multitude of
fans whose life spirit is enmeshed with the characters of their sporting
club and the brand it exudes. Those brands knit themselves with star
athletes, iconic playing arenas, and an unnerving ability to shape a
narrative of hope, ambition, and cultural significance that become en-
viable to all those other forms of business around them, itching for a
share of the same sort of passion.3
Not only do sports and sport enterprises attempt to shape their own
brands’ symbolic characters, but they also try to leverage other brands
to amplify the associations most desired. A sport may therefore benefit
by using a brand or brand element associated with another organisation
as a result of a commercial relationship with the other property, often
in the form of a partnership or sponsorship. Naturally, the brands that
flock to sponsor sport, or produce products associated with sport, stand
to benefit also, provided they too get their branding right.
Strategically managing brand components in order to transform el-
ements into a cohesive brand exemplifies the challenge of branding
sport. Brand managers must be psychologists, curators, advertisers,
and accountants all at once. When it all goes right, a sport brand, such
as Real Madrid FC, the Dallas Cowboys, the Tour de France, and the
New Zealand All Blacks can exhibit some of the most recognisable
elements in the world, having moved towards an iconic status within
business and popular culture. This is due to a combination of factors
such as their longevity, global presence, resource investment, extensive
integrated marketing communications efforts, sponsorship activities,
and visibility. Consider, for example, how one of the world’s leading
sport footwear brands, adidas, has used stripe markings on their
shoes and clothing for over 60 years. In so doing, they have reinforced
awareness of this element and its placement on sportswear through
extensive efforts over a sustained period, including the widespread
sponsorship of athletes, teams, and events. The result is an intractable
mark – stripes as it were – in the minds of sport consumers.
Why branding?
Let us proceed with the convention that in the broadest and simplest
sense, a brand comprises a distinguishing name and symbol/s like
logos, colours, and designs that serve to construct an identity that can
be recognised amongst other offerings (themselves brands) in a com-
petitive marketplace. As a result, a carefully constructed brand can
signal to consumers that it stands for something more than the sum
4 The sport of branding
of its functional properties. And, when achieved, the signals stimu-
late consumers to retrieve powerful, often emotional, associations that
they have embedded in their minds as a consequence of experience and
repetition. But, why bother with all of this?
From a competitive perspective, sport enterprises are well advised
to invest heavily in their branding strategy. In an increasingly compet-
itive climate built around entertainment and disposable consumerism,
sport enterprises must find ways to establish long-term connections
with consumers that maintain value beyond a fleeting transaction.
Branding offers the most effective method for cultivating sustainable
relationships between brands and their users. In such ferocious envi-
ronments where performances can ebb and flow on and off the field,
the value inherent in a sport brand is the most resilient and long-lasting
form of asset a sport enterprise can possess. A strong brand gives its
owner a stable foundation of value that can weather poor seasons, new
challenges, athletes that come and go, and rough markets.
At a more immediate level, successful branding demonstrably bol-
sters sales, profits, and reputation. In this respect, brand value pro-
vides a measurable indicator of consumer attraction to a brand, as
well as loyalty and repeated purchases over time. It is also a proxy for
consumer resilience when things go wrong. Finally, in environments
like sport infused by tremendous competition, strong brand loyalty
offers some insight into the likelihood that a consumer will defect to
another brand. All brands seek a resistance to brand change in their
consumers, especially because it can be expensive to keep up with new
offerings from predatory competitors.
In the beginning
As early as the middle of the last century, the idea that a brand name
could be more than just an identifying label was gaining popularity.4
In fact, the key principle was already in motion, that a brand is a com-
plex symbol with an essential character communicated by its words,
imagery, and, most importantly, by an intangible suite of associations
that build up over time as a result of being a public object. Although
still nascent, even 65 years ago, the notion of a brand as a ‘personality’
was in play. Far more recently, it has become a foundation of con-
temporary marketing wherein elusive associations can be even more
important than a product’s functional performance.5
More elaborate interpretations of branding flourished in the post-war
period heading into the socially looser 1960s. One pivotal work pushed
the boundaries, declaring that in the new era of prosperity and growth,
The sport of branding 5
there was less concern with the concrete satisfactions of products based
exclusively on function and utility, thereby opening the door to the sym-
bolic significance of goods.6 Increasingly, wealthy and bored buyers
who had once been solely preoccupied with the practical value of prod-
ucts were gradually succumbing to a new motivation for consumption.
Instead of just what things could do, it was also about what they
could evoke. The new way of looking at the world of consumption in-
troduced the central idea that the experience of all products and ser-
vices is indirect, mediated through associative objects, words, ideas,
actions, and emotions. This suite of associations was also held within
symbolic representations – the brands themselves – and was liberated
when consumers came into contact with the symbolic forms that a
brand expressed. That idea transformed branding and, doubtless, the
entire world’s experience of consumption. Brands represented products
that were now psychological packages as much as physical ones. Sym-
bols were more important than substances, as brands had wiggled their
way into the minds and personal identities of consumers. People were
becoming enamoured with brands far beyond the functional capabili-
ties that a product or service could offer. A brand was a friend, a con-
nection to a broader community, a reason to relate that went beyond
the rational. For marketers and managers around the world, the result
was a magical doorway into the hopes and dreams of consumers, a
pathway that offered vast potential and redefined the concept of value.
Notes
1 Stewart, B., Smith, A., & Nicholson, M. (2003). Sport consumer typo
logies: A critical review. Sport Marketing Quarterly, 12(4), 206–216.
2 Lassar, W., Mittal, B., & Sharma, A. (1995). Measuring customer‐based
brand equity. Journal of Consumer Marketing, 12(4), 11–19.
3 Smith, A.C.T., Stavros, C., & Westberg, K. (2017). Brand Fans. Cham:
Springer.
4 Gardner, B.G., & Levy, S.J. (1955). The product and the brand. Harvard
Business Review, 33 (March–April), 33–39.
5 Aaker, J.L. (1997). Dimensions of brand personality. Journal of Marketing
Research, 34(3), 347–356.
6 Levy, S.J. (1959). Symbols for sale. Harvard Business Review, 37 (March–
April), 117–124.
7 de Chernatony, L., & Dall’Olmo R.F. (1998). Defining a brand: Beyond the
literature with expert interpretations. Journal of Marketing Management,
14, 417–443.
8 Farquhar, P. (1989). Managing brand equity. Marketing Research, 1
(September), 24–33.
9 Keller, K.L. (2003). Brand synthesis: The multidimensionality of brand
knowledge. Journal of Consumer Research, 29, 596–600.
10 Stern, B.B. (2006). What does brand mean? Historical-analysis method
and construct definition. Journal of the Academy of Marketing Science,
34(2), 216–233.
11 Aaker, D. (1996). Building Strong Brands. New York: Free Press.
1 Understanding sport brands
Sport marketing
Branding falls under the broader activities of sport marketing, which
encompasses all the planning and implementing activities designed to
meet the needs or desires of customers. Sport marketing pays attention
to the development of a product and to its pricing, promotion, and
distribution. It aims to create an exchange, where the customer gives
up something (usually money) for a product or service they believe is
of equal or greater value. Although the term ‘product’ directly refers
to tangible items, it is quite common to use it to represent the entire
offering to consumers, including services. Thus, it is conventional to
speak of the ‘sport product’ in a global sense as a representative term
for all offerings associated with sport, whether in physical form like
sport equipment, or as a service such as entertainment. Sport market-
ing aims to not only entice people to try products or services but also
keep them as long-term customers.4
10 Understanding sport brands
For reference, the American Marketing Association defines mar-
keting as ‘… the activity, set of institutions, and processes for creating,
communicating, delivering, and exchanging offerings that have value for
customers, clients, partners, and society at large.’5 That is, every m
arketer
is required to focus on the strategic processes an organisation under-
takes, or could undertake, to allow it to successfully satisfy the identi-
fied wants and/or needs of its target audiences. The motivations, desires,
perceptions, and actions of these audiences are critical, as the central
tenet of marketing is an exchange. A marketer attempts to bring about a
profitable exchange by managing a ‘mix’ of product, promotion, pricing,
and distribution elements, which collectively comprise the basic tools of
marketing. The concept of ‘mix’ is critically important as it highlights
the interconnected and synergistic approach marketing seeks.
Since we are all relentlessly exposed to its effects, the term ‘market-
ing’ has universal currency, although it may be used in different ways.
Marketing is seen by some as the use of advertising, publicity, and per-
sonal selling techniques to make consumers aware of a product, or to
attract more consumers to buy it. For some, it is all about making a sale.
In reality, sport marketing’s influence has far greater reach than this
narrow and mechanistic interpretation suggests. However, we can start
with an uncontroversial point in that marketing, in general, is all about
satisfying the needs of consumers. Sport marketing, therefore, revolves
around meeting the needs of sport consumers, including: people who
watch and play sport; download and stream programmes; buy merchan-
dise; collect memorabilia; purchase sports goods such as clothing and
shoes; ‘surf’ sport-related websites to find out the latest gossip surround-
ing their favourite team, player, or event; or even participate in esports.
Sport marketing can be applied across two dimensions. First, it
involves the application of marketing concepts to sport products
and services, and second, it involves the marketing of non-sport, or
tangentially related products, through an association to sport. The
first dimension involves the application of general marketing prac-
tices to sport-related products and services. The second dimension
encompasses the marketing of other consumer and industrial products
or services through sport. Sport is therefore first a marketable com-
modity, and second a platform for other brands to connect to, given its
power as a cultural and social medium. This juxtaposition of sport as
object and medium is a complicating factor in its marketing, bringing
both enormous opportunities and challenges as sporting brands try
and offer pure experiences that are inevitably commercialised through
a desire to remain competitive and to maximise revenues.
Understanding sport brands 11
In summary, sport marketing involves the marketing of sport,
and marketing through sport. The marketing of sport products and
services directly to sport consumers can include sporting equipment,
professional competitions, sport events, local club or team advertising,
designing publicity stunts to promote athletes, selling season tickets,
and developing licensed apparel for sale. Marketing through sport
occurs when a non-sport, or tangentially related product, is marketed
through an association to sport, like a professional athlete endorsing
a breakfast cereal, a financial-services business sponsoring a tennis
tournament, or a beer company securing exclusive rights to provide its
products at a sporting venue.
Advertising
Another concept worth exploring at this early stage should be f amiliar
to most readers, and as noted, entails a key element of integrated mar-
keting communications. Advertising contributes to marketing and
sport branding in that it represents a planned and directed form of
message exposure between a brand and its target audience(s). It there-
fore offers a key bridge between a brand and its potential purchas-
ers given the meaning transfer that can occur as a purposeful result
of its transmission.11 Advertising works to persuade, inform, and
remind sport consumers about the key features of brand elements, on
the assumption that repeated exposure leads to strong associations.
Advertising can take numerous forms and retains a preeminent role in
14 Understanding sport brands
integrated marketing communications, especially with the emergence
of new media platforms that provide novel avenues for r eaching
and influencing target audiences. While people may question the
traditional platforms, such as television, upon which the concept of
advertising achieved worldwide significance, the newer and emerging
platforms do nothing to dissipate the value and power of advertising
as a tool for marketers. Indeed, with metrics ramping up in precision
as consumers leave digital footprints wherever they traverse, the con-
cept of advertising is more nuanced, more impactful, more surgical,
and more diverse than ever before.
Target audiences
A keen reader might have already observed that this book speaks of
‘target audiences’ rather than ‘target markets.’ This is a critical distinc-
tion in the world of branding. The concept of target markets is long asso-
ciated with a sales and selling mentality that looks upon the market as a
relatively inanimate ‘thing.’ A market in our terms is a category or space
where exchanges can occur. While that market-space is important, what
matters more is the audience within it and how each grouping that may
exist is addressed to form the correct levels of communication that will
permit brand knowledge to grow. In many sport markets, the audiences
are vast and complex, ranging from rusted-on fans to grant-giving gov-
ernments, stakeholders such as sponsors, and even other teams within a
league. For a sport brand to thrive, it needs to be able to connect with all
of these audiences. While a strong, resilient brand can appear as one to
all of them, the level of connection and communication that will occur
at each audience level will need fine-tuning and careful consideration.
A brand can mean something similar to many types of people; just
look at the broad success of A pple, McDonald’s, and Toyota. Yet, the
micro-management required to form a relationship to all the different
audiences goes well beyond a single, unifying message.
Notes
1 BBC (2018). Leeds United: Club delays introduction of new crest until
2019–20 season. Retrieved from https://www.bbc.com/sport/football/
43157773.
2 Romaniuk, J., Sharp, B., & Ehrenberg, A. (2007). Evidence concerning
the importance of perceived brand differentiation. Australasian Market-
ing Journal, 15(2), 42–54.
3 Aaker, D. (1996). Building Strong Brands. New York: Free Press.
4 Smith. A.C.T. (2008). Introduction to Sport Marketing. Burlington, NJ:
Butterworth-Heinemann.
5 American Marketing Association (n.d.). Definitions of marketing. Retri
eved from https://www.ama.org/AboutAMA/Pages/Definition-of-Marketing.
aspx.
6 Muniz Jr., A.M., & O’Guinn, T.C. (2001). Brand community. Journal of
Consumer Research, 27(4), 412–432.
7 Smith, A.C.T., & Stewart, B. (2010). The special features of sport: A criti-
cal revisit. Sport Management Review, 13(1), 1–13.
8 Schultz, D.E., & Schultz, H.F. (1998). Transitioning marketing commu-
nication into the twenty-first century. Journal of Marketing Communica-
tions, 4(1), 9–26.
9 Gigerenzer, G., & Gaissmaier, W. (2011). Heuristic decision making.
Annual Review of Psychology, 62, 451–482.
10 Engel, J.F., Blackwell, R.D., & Kollat, D.T. (1978). Consumer Behavior.
Hinsdale, IL: Dryden Press.
11 Meenaghan, T. (1995). The role of advertising in brand image develop-
ment. Journal of Product & Brand Management, 4(4), 23–34.
2 Building sport brands
Brand equity
Brand associations have value because they materially influence
consumer purchasing behaviour, and, of course, more sales mean
greater economic value.10 Beyond the immediate economic return,
however, brand equity reflects a stock of capital of as yet unrealised
future sales. As such, brand equity may be the most valuable asset that
a sporting enterprise might possess. It has, as a consequence, emerged
as a highly popular bottom-line measure of marketing success.11
Brand equity can be thought of as a proxy for a brand’s value because
it provides ‘…marketers with a vital strategic bridge from their past to
their future.’12 It also has the advantage of describing the marketing
effects uniquely attributable to a brand as it materialises as ‘a set of as-
sets (and liabilities)… that add to (or subtract from) the value provided
by a product or service to a firm and/or to that firm’s customers.’13 Just
as your bank account depicts the status of your personal equity, so
does brand equity signal the health of a brand.
20 Building sport brands
Brand equity can be revealed in numerous ways, but perhaps the most
important is demonstrated in the way consumers respond to a brand’s
marketing and communication efforts. Positive equity suggests that
sport consumers react more favourably to a product and its marketing
when it is identified rather than when it remains anonymous. For ex-
ample, when faced with a choice of bottled water from a leading brand,
such as Evian, and with a brand from an unknown manufacturer, a
thirsty gym exerciser who chooses the Evian brand is also expressing a
positive appreciation for the brand. Its value to them is therefore more
than the sum of the bottle’s contents. A consumer’s feelings may stem
from experience, advertising messages, or symbolic associations with
the brand elements, including, for example, the classy French-sounding
name, imagery invoking the pristine freshness of pure alpine waters, or
a combination as illustrated by the distinctive label. If another water
brand were to come along, however, it could analyse the gym exerciser
market and note that Evian’s broader appeal as a premium water might
not be optimised to such a segment. A product such as ‘Pump,’ a brand
in Australia and New Zealand offered by Coca-Cola Amatil, might then
appear, featuring not only an apt gym name, but with features such as
a push-out lid for easy consumption when moving, and a sturdy shape
that appeals to those users who are keen to associate all their products
with their health-enriching lifestyle. For Coca-Cola Amatil, perhaps
better known for its sugary products, a brand like Pump allows it to
build its broader equity by targeting specific brands to specific markets
in ways that create positive outcomes.
Going another step, it is possible to distinguish between corporate
brand equity and brand-item equity. Corporate equity relates to the
overall value of a corporate brand at the macro level. Although sport
organisations might not be traditionally viewed as ‘corporations,’
the reality remains that corporate entities dominate any list of the
world’s most prominent sporting brands, notable companies includ-
ing Nike, Manchester United, ESPN, Formula 1 Motor Racing, the
Indian Premier League Twenty20 cricket, and the Red Bull energy
drink manufacturer. It should be remembered that brand equity is
of concern to sport organisations at both the macro and the micro
levels.
Prominent sport sponsor, Coca-Cola, presents an apt depiction of
brand-item and corporate equity. On its own, Coca-Cola as one of
the world’s most valuable brands, can establish brand-item equity that
confers the brand with a valuation of US$73 billion, simply based on
the goodwill the brand has gathered as one of the most recognisable
Building sport brands 21
14
and desired products on the planet. This impacts consumer choice,
and the strength the brand commands to set premium prices for its
products. A company like Coca-Cola, moving to the corporate equity
level, also comprises in its various markets and divisions around the
world a series of brands (e.g., Sprite, Dasani, Minute Maid, Powerade)
that compete within different sub-markets or categories. The brand-
item equity of these brands can also be measured at an individual or
micro level based on their performance within a given sub-market
or category of goods, and is of more direct relevance and impact to
marketing managers because it relates directly to their day-to-day
activities, including sales, competitors, and budgets. As of 2019, The
Coca-Cola Company has a market capitalisation of around US$200
billion. This number reflects the total value of its public shares and
reflects its corporate equity and strength.
Positive brand equity implies that consumers are familiar with
a brand and that favourable, strong, and unique associations are
stored in their memories; associations drive perceptions and prefer-
ences in ways that are of value to the brand owner. A brand’s equity
is thus determined by whether sport consumers know a brand, and,
as a result, by what consumers know or perceive about the brand
in terms of its elements. An understanding of a brand’s elements
culminates in what we have termed ‘brand knowledge,’ or the combi-
nation of brand awareness and brand attitude. We shall return to the
i mportant concept of brand knowledge in more detail later, follow-
ing further explanation about brand elements.
Brand elements
Towards the objective of building a brand, marketers must evaluate
numerous options in the selection and combination of brand elements
that work to best display, identify, and differentiate their products.
Elements can be evaluated on the basis of several key criteria, cen-
tral amongst which are memorability, meaningfulness, transferability,
likeability, adaptability, and protectability.15
Individual brand elements, or a combination of a suite of elements,
comprise the building blocks of a brand’s identity, its image, and ul-
timately its equity. Without brand elements, products become com-
modities; the value associated with any uniqueness dissipates without
a cohesive and identifying symbolic marker to signal to consumers
that consumption has greater meaning than a simple exchange. For
example, sport fans rarely seek nothing more than to just watch a
22 Building sport brands
game and go home. In fact, often it is more a matter of supporting a
articular team – a brand – than merely paying for the opportunity
p
to be entertained for an afternoon. The key point to remember is that
brand elements will only prove valuable to a brand owner if they estab-
lish positive associations with consumers and contribute to the equity,
or overall value, of a brand. As a result, brand associations can occur
individually with brand elements or as some combination or permuta-
tion of these elements.