JOBDESK QA (QUALITY ASSURANCE)

Complaint Management
Recall Handling
Vendor Audit for All Export Product
CAPA Handling
Lead the Quality Risk Management and Product Compliance to Support Supply Chain Activities in global market

As quality assurance representative from Nestle as client

Lead the quality monitoring scheme implementation in contract manufacturing factories
Day to day coach and brief the quality and manufacturing team for any problem solving analysis
Familiar with audit standards such as ISO 22000, HACCP and regularly conduct supplier audit and food safety
management system audit
Familiar with SAP related to quality function

Design and setup the quality inspection using SAP as the platform
Ensuring the smoothness of day to day QA operation related to SAP implementation
Leading the continous improvement by coordinating the SAP related to quality function project within factory scope
Ensure compliance to internal and external standard such as Nestle Technical Instructions, ISO 9001, and FSSC 22000
Coordinate the execution of internal audit activities and traceability exercise annually.

Coordinate the sensory practice in the factory e.g. IN/OUT test, profiling, and triangle test; providing basic screening
and regular refreshment training for panelists
Coordinate the release process for finished good and also coordinate the FG related issue investigation
Responsible to coordinate the investigation of consumer complaints received in the factory
Net Content champion
Sample Reception Coordinator
Developing internal audit plan and act as internal auditor, ensuring the compliance to Nestle internal standard also
external standard i.e. ISO 9001 and FSSC 22000 implementation
SAP QM module Super User, lead the SAP implementation in QA area
Digitalization project lead in QA area

I work as a supervisor in the Central Quality Assurance Department of PT Indofood CBP Sukses Makmur Tbk
(Noodle Division Head Office). As long as I was being a part of Indofood for 3 years, I learned a lot through jobs or
projects that I handled. Some of my main jobs are conducting supplier audits, implementing projects related to the
usage and research of environmentally friendly (degradable) packaging, and managing MD registration and halal
products certification from 17 of our branch factories throughout Indonesia. On the social side, I learned a lot about
adaptation and teamwork. In this company I have worked with different generations (i.e. the x and genes y) and
most importantly, I have adapted to the work atmosphere in the FMCG industry, especially in the food and
beverage industry.

1. Incoming raw material inspection

2. Monitoring on hygiene and sanitation in all plant area
3. Monitoring on raw material and finish goods storage
4. Monitoring on all production process as per SOP
5. Create SOP for existing and new menu
6. Handling store/customer complaints
7. Internal food safety audit
8. Halal registration for new product

1. Food Safety Team Leader for ISO 22000 certification on Dough Production and Warehousing for Jakarta and Bali
plant/commissary
2. Daily commissary supervision and report on GMP, quality control, production, incoming raw material, finish good
release, and dispatch activities
3. Create and develop Quality Management System (QMS), including SOP and Work Instructions
4. Monitoring Halal Assurance System & Halal Registration for new products and raw materials
5. Conduct internal audit (plant/commissary & store)
6. Conduct external audit (vendor/supplier)
7. Conduct internal training (Halal, ISO 22000, HACCP, & GMP)
8. Handling store and customer complaints, include verification and validation of Root Cause Analysis (RCA) &
Corrective Action and Preventive Action (CAPA) report
9. Conduct mock recall and traceability program
10. Internal and external calibration to third party vendor
 JOBDESK QA (QUALITY ASSURANCE)
11. Microbiology and swab testing to third party lab
12. Raw Material and Product performance evaluation
13. Design and conduct new product/raw material trials

Ensure and do mid-term monitoring quality performance regularly

Ensures product’s Food Safety in compliance with local regulation & internal standard

• Accountable to ensure Food Safety Risk identified and under control / mitigated before commercial production
• Ensure to carry out Food Safety Risk analysis in design, supplier, manufacturing stage

Complaint handling, planning and managing Food Safety and Quality program, Reviewing PDCA to verify system
effectiveness, Controlling non conformity, Supplier Audit, Halal Responsible

- Managing implementation of Good Manufacturing Practices in Factory

- Planning and executing GMP/Hygiene Inspection in Factory and its premises
- Internal auditing (Internal FrieslandCampina Standard, PMR BPOM, FSSC 22000, HAS 23000)
- Conduct process review for each quality chapter as part of Quality Management Review
- Managing third party pest control vendor and reviewing pest control program- Managing implementation of
Good Manufacturing Practices in Factory
- Planning and executing GMP/Hygiene Inspection in Factory and its premises
- Internal auditing (Internal FrieslandCampina Standard, PMR BPOM, FSSC 22000, HAS 23000)
- Conduct process review for each quality chapter as part of Quality Management Review
- Managing third party pest control vendor and reviewing pest control program

- Managing implementation of Food Safety Management System in Factory

- Planning and executing internal audit (Internal FrieslandCampina Standard, PMR BPOM, FSSC 22000, HAS 23000)
- Planning and executing employee training for Food Safety and Quality related knowledge
- Conduct process review for each quality chapter as part of Quality Management Review
- Facilitate problem solving process for deviations and non-conformances
- HACCP & QCP study, maintenance, validation and implementation
- Executing distributor audit

1. Assess & process review (PDCA) the Pre-Requisite Program (CPPOB - BPOM, ISO/TS 22002-1:2009) & Safety
implementation (Oct. 2019 - Present)
2. Manage & process review (PDCA) the Market Complaint Management (Customers, B2B complaint & Export-
import complaint) & Packaging Material: the whole packagings that are used on both plants are primary packaging
and secondary packaging (2018 – Oct. 2019).
3. Communication regarding quality awareness: Assess & reviewing (PDCA) the implementation of communications
at FFI to see their effectiveness ((2018 – Oct. 2019).
4. Manage & reviewing (PDCA) Non Product Related (Distributor Management). Performing several audit
distributor, 3PL, and Supply Point to make sure their adherence to following our supply chain standard in handling
and storing the products & Perform training to head of warehouse of distributor related to Good Warehousing
Practice (2015-2018)

Responsibility :
- Responsible as FSQK3 Team to perform planning, implementing, and developing system of the Integrated
Management System at the company (ISO 9001: 2015, ISO 22000: 2018, ISO 45001:2018)
- Coordinate document control activities with all document controller of company
- Ensure all documented procedures that affect management system are properly controlled
- Create a mapping of business process and Flow Process every section in company
- Create, develop and review procedures (SOP & WI) to align with integrated management system
- Prepare required documents for the adequacy of audit / certification
- Handling audit (internal and external audit's)
- Being Company Internal Auditor (ISO)
- Perform verification of corrective and preventive action status that carried out by all department

Responsibility:
1. Develop and validate Quality Assurance Program to ensure the quality of raw material & finish good with the
customer requirements, regulation, and management objective.
2. Responsible for availability of raw materials and packaging materials document (CoA, MSDS, Specification, Halal
 JOBDESK QA (QUALITY ASSURANCE)
Certificate).
3. Handling customer complains (internal/ external) of product quality & food safety issues. Complaint records,
tracing and analyzing root cause of complaint, make CAPA Reports.
4. Handling GMP Audit, Internal Audit, External Audit (Goverment audit like Halal and BPOM, Customer Audit based
on ISO, FSSC, GFSI, and YUM!, Supplier/ vendor audit, and Certification audit)
5. Responsible on regulatory affairs (Halal & BPOM).
6. Controlling factory and warehouse area to ensure FSMS are implemented properly.
7. Responsible to preparing sample for microbiology laboratory testing for product release decision, shelflife,
nutrition facts, Environmental Pathogens
8. Do & report monthly quality & food safety improvement project.
9. Arranging document of Food Safety such as Food Safety Manual, PRP Documentation, HACCP, VACCP, TACCP,
EMP Programs, etc.
10. Arranging document for new product or existing product such as Product Spesification, Quality Acceptable
Limit, Flow Process.
11. Part of Food Safety and Quality Team

- In charge for product development

- In charge for QA of McCafe in McDonald's Indonesia
- In charge for vendor and stores in Sumatera area

- Vendor Audit : Ensure the vendors are comply with 7- Eleven standards. The vendors are Fresh Food vendor,
Beverages vendor, Packaging vendor and Potential Private Brand vendor
- Store audit : Ensure the store operation are comply with 7-Eleven standards. The audit are include Personal
Hygiene, Cleanliness, Sanitation, Product handling, and Pest Control.
- Validate New Products : Ensure the new products are safe to consume during their shelf life in store.
- Support cross function department in order to improve the quality of stores.

- Establish and maintain relationship with country management, the AP Quality Assurance team, operation and
other cross function department so information about food safety and quality is communicated and timely
- Establish and maintain relationship with supplier so information about new product development, changes in
product specification, and product performance is communicated and appropriate action taken
- Audit and visit supplier's plant to evaluate and assure adherence to safety, process control,
quality control, equipment maintenance, and sanitation processes
- Audit stores to evaluate and assure food safety and cleanliness standard are in place.
- Develop and establish the Halal Assurance System
- Appointed as a Coordinator of Halal Management Team

* QC Inline
* SOP Creator
* External Lab Test Renewal
* Regulation Document (MD/ML, Halal) Renewal
* MD/ML Registration
* Export Import Regulation
* Product Testing
* Handle Customer Complaint
* Internal Auditor and Internal Trainer for 5S, GMP, HACCP, ISO 22000, HALAL
* Product Regulation
* UKL/UPL
* GMP Implementation

* Document Monitoring : SOP, WI, Standard Product

* Regulation Monitoring : Export Import, MD/ML, Halal
* Customer Complaint Monitoring
* Supplier Auditor ( Raw Material, Halal, GMP, Cross Contaminant, Hazzard)
* Branch Auditor
* Distributor Auditor
* HALAL Coordinator
* UPL/UKL Monitoring
* Deputy Head of ISO 22000 Team
* Pest Control Monitoring
* External Lab Test Monitoring
 JOBDESK QA (QUALITY ASSURANCE)
* CAPA (Corrective Action Preventive Action) Monitoring
* Coordination with QC Spv
* QA/QC Data Compilation
* Quality Monthly Report to Quality Regional Group (Asia Pacific)

Projects (develop, establish and manage):

• Halal Assurance System (Sistem Jaminan Halal) based on LPPOM MUI Regulation
• ISO 9001:2015
• HACCP
• ISO 22000:2005

Key Responsibilities:
- Quality System Management (product complaint management, pest control monitoring, water system monitoring,
external lab analysis coordination)
- Supporting MBU requirement with Principal QA team in China-Asia Pacific
- Internal audit to stores based on Food Safety and Cleanliness Standard & Halal Regulation
- External audit to supplier plants (food, packaging, distribution center) based on GFSI checklist
- Document controller, reporting in certain period basis

- Preparing existing product documentation to BPOM

- Conduct product registration such as ML to BPOM
- Assesing label comparing with regulation

• Melakukan perencanaan prosedur jaminan kualitas suatu produk

• Mendeskripsikan dan menerapkan standar jaminan kualitas
• Mengevaluasi standar jaminan kualitas
• Merancang sampel prosedur dan petunjuk untuk mencatat dan melaporkan data berkualitas
• Meninjau pelaksanaan dan efisiensi kualitas dan inspeksi sistem agar berjalan sesuai rencana, melaksanakan dan
memantau pengujian
• Melaksanakan, mengawasi pengujian dan inspeksi bahan/produk untuk memastikan kualitas produk jadi
• Mendokumentasikan audit internal dan kegiatan jaminan kualitas lainnya
• Menelusuri keluhan costumer dan masalah ketidaksesuaian lainnya
• Mengumpulkan dan menyusun data kualitas statistik
• Menganalisa data, mengidentifikasi area untuk perbaikan dalam sistem mutu
• Mengevaluasi temuan audit dan menerapkan tindakan koreksi yang tepat
• Membuat laporan dari hasil evaluasi dan tindakan koreksi

• Membuat report kepada GM dan Direktur mengenai kualitas produk

• Membuat SOP dan standar produk
• Memastikan complaint customer tercatat dan minimal setiap bulannya
• Memastikan semua proses produksi sampai produk jadi sudah memiliki standar jaminan kualitas dan dijalankan di
semua area produksi
• Memastikan project baru, modifikasi dan product development berjalan sesuai rencana
• Memberikan solusi pada masalah yang berhubungan dengan kualitas produk
• Merencanakan, mengatur dan mengontrol kegiatan pengambilan sampel dan pengujian sifat – sifat fisik dan
kimiawi terhadap bahan baku, bahan setengah jadi, produk jadi
• Melakukan analisa ketidaksesuaian hasil pengujian dengan standard produk

• Membuat report kepada GM dan Direktur mengenai kualitas produk

• Membuat SOP dan standar produk
• Memastikan complaint customer tercatat dan minimal setiap bulannya
• Memastikan semua proses packing dan repacking memiliki standar jaminan kualitas yang baik
• Memberikan solusi pada masalah yang berhubungan dengan kualitas produk
• Memastikan seluruh audit baik dari internal dan external mendapatkan hasil yang baik

Sebagai QA Store Auditor dengan jobdesk

1. Melakukan internal audit pada semua toko sesuai lingkup area. meliputi pengecekan bahan baku, proses
pengolahan, produk, kebersihan dan sanitasi, keamanan pangan, pelayanan serta pengendalian hama
2. Membuat laporan bulanan hasil audit setiap toko, mencakup penilaian hasil audit, rekapitulasi nilai audit, trend
temuan audit, serta graphic populasi hama dalam suatu toko.
3. Membuat laporan rekapitulasi bahan baku atau produk yang dimusnahkan hasil temuan audit pada setiap toko.
 JOBDESK QA (QUALITY ASSURANCE)
4. Melakukan monitoring hama hingga penutupan akses, berkoordinasi dengan Pest Control dan Project Building
Dept
5. Menelusuri dan membuat report terkait customer complaint serta merancang tindakan pencegahan.

Audit Eksternal yang pernah diikuti :

1. Audit FSSC 22000 v.5
2. Audit KFC YUM!

Sertifikat yang dimiliki :

- Sertifikat training FSSC
- Sertifikat Internal Auditor

skill :
- DCC
- Design label kemasan
- Perijinan / regulatory
- Auditor Internal
- GMP/Inspeksi
- Membuat Prosedur, IK dan Form
- Memahami HACCP, GMP, FSSC 22000

Responsibility :
- Establish FSSC 22000 version 4 and ISO 9001:2015
- Develop and review monitoring plan to align with global requirements. Monitoring finished goods, raw material
and packaging material to get 100% compliance.
- Manage Change Management in factory and co-manufacturing. Develop online change control project.
- Monitor and review the performance of co-manufacturing and co-packer and close out approval of audit related
Corrective and Preventive action within CAPA.
- Audit and monitor the performance of external services. Establish and deliver the audit report to related parties.
- Manage mock recall in manufacturer and co-manufacturer.
- Manage internal audit (include ERM audit) and management review.
- Instill a culture of continuous improvement throughout the company.

Achievement :
- Reduce cost by 60.66% for raw material monitoring analysis.
- Pass FSSC v4.1 upgrade certification and ISO 9001:2015 upgrade certification.
- Create the way of work from offline to online that can make the work more effective, e.g Online Product
Monitoring and Online Change Control.
- Established and deployed monitoring, change management, management of services, and traceability procedures.

Responsibility :
- Monitor and review quality road map for Nutritional and Consumer Health sub business unit in Kalbe periodically.
- Establish Corporate Quality Manual and guideline for all Nutritionals SBU in Kalbe Group.
- Establish FSSC 22000 version 5 certification.
- Lead and coordinate to assess the gap regarding to Quality Manual and ensure compliance.
- Audit SBU to identify and evaluate the compliance against latest regulation.

Achievement :
- Launching Corporate Quality Manual and Guideline for Nutritionals Product.
- Pass FSSC v4.1 certification.
- 100% compliance against Corporate Quality Manual.

-Assist management representatives in carrying out document control procedures and quality records
-Enter document data into the document register and ensure that the information provided is accurate and up to
date.
-Ensure documents are legalized before distribution
-Make changes to documents if needed in coordination with a management representative
-Withdraw or destroy expired documents.
-update the results of the annual analysis of all suppliers, such as Halal certificates and CoA