the company attempts to delay cancellations by having customers call an agent, who then keeps them on the phone for several minutes while “pitching the subscriber as many as five retention offers.”
“Their cancellation procedure is clearly not as easy to use as the initiation method,” Judge Frank writes, citing the “inevitable wait times” that come along with talking to a live agent and the subscription offers they promote.
As a result of the ruling, SiriusXM must change its cancellation process — but only for customers located in New York. SiriusXM plans to appeal the decision.
The stoppage follows a Department of Justice Office of the Inspector General report that claimed DEA personnel could be violating constitutional rights when conducting searches.
an employee of a commercial airline provided details on travelers who had purchased tickets within 48 hours of travel. The DEA had been paying the employee a percentage of forfeited cash seized by authorities.
"The Department of Justice Office of the Inspector General concluded that, by proceeding with such interdiction activities in the absence of critical controls, such as adequate policies, guidance, training, and data collection, the DEA is creating substantial risks that DEA Special Agents and Task Force Officers will conduct these activities improperly; impose unwarranted burdens on, and violate the legal rights of, innocent travelers; imperil the Department’s asset forfeiture and seizure activities; and waste law enforcement resources on ineffective interdiction actions," the report read.