research-article

Probing bus stop for insights on transit co-design

Authors:

John Zimmerman,

Tad HirschAuthors Info & Claims

CHI '13: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 409 - 418

https://doi.org/10.1145/2470654.2470714

Published: 27 April 2013 Publication History

Abstract

Social computing provides a new way for citizens to engage with their public service. Our research investigates how social computing might support citizens co-design their transit service. We conducted a field study with public transit riders, exploring the issues and controversies that reveal conflicting communities. Our analyses revealed three insights. First, encourage citizens to share what they see as the rationale for current service offerings. Second, encourage citizens to share the consequences of current services and of proposed changes and new designs. Third, focus on producing a shared citizen and service provider understanding of what the goals and mission of the public service should be.

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Cited By

Akridge HFan BTang AMehta CMartelaro NFox S(2024)“The bus is nothing without us”: Making Visible the Labor of Bus Operators amid the Ongoing Push Towards Transit AutomationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642714(1-16)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642714
Lengkong CMayas CKrömker HHirth M(2024)The Development of Human-Centered Design in Public Transportation: A Literature ReviewHCI in Mobility, Transport, and Automotive Systems10.1007/978-3-031-60480-5_3(40-62)Online publication date: 29-Jun-2024
https://dl.acm.org/doi/10.1007/978-3-031-60480-5_3
Lee JYap CRoto V(2022)How HCI Adopts Service DesignProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3502128(1-14)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3502128
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Index Terms

Probing bus stop for insights on transit co-design
1. Human-centered computing

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cover image ACM Conferences

CHI '13: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2013

3550 pages

ISBN:9781450318990

DOI:10.1145/2470654

General Chair:
Wendy E. Mackay
INRIA
,
Program Chairs:
Stephen Brewster
Glasgow University
,
Susanne Bødker
University of Aarhus

Copyright © 2013 ACM.

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Published: 27 April 2013

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CHI '13: CHI Conference on Human Factors in Computing Systems

April 27 - May 2, 2013

Paris, France

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CHI '13 Paper Acceptance Rate 392 of 1,963 submissions, 20%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Akridge HFan BTang AMehta CMartelaro NFox S(2024)“The bus is nothing without us”: Making Visible the Labor of Bus Operators amid the Ongoing Push Towards Transit AutomationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642714(1-16)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642714
Lengkong CMayas CKrömker HHirth M(2024)The Development of Human-Centered Design in Public Transportation: A Literature ReviewHCI in Mobility, Transport, and Automotive Systems10.1007/978-3-031-60480-5_3(40-62)Online publication date: 29-Jun-2024
https://dl.acm.org/doi/10.1007/978-3-031-60480-5_3
Lee JYap CRoto V(2022)How HCI Adopts Service DesignProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3502128(1-14)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3502128
Bowen SWilson ARodger SFeltwell TNappey T(2022)Metro Futures 2020: Enabling Participation at Varying Depths and Scales via Digital TechnologyInternational Journal of Human–Computer Interaction10.1080/10447318.2022.210208539:18(3663-3683)Online publication date: 5-Aug-2022
https://doi.org/10.1080/10447318.2022.2102085
Kirabo LCarter EBarry DSteinfeld AKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Priorities, Technology, & Power: Co-Designing an Inclusive Transit Agenda in Kampala, UgandaProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445168(1-11)Online publication date: 6-May-2021
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Yap CLee JRoto V(2021)How HCI Interprets Service Design: A Systematic Literature ReviewHuman-Computer Interaction – INTERACT 202110.1007/978-3-030-85616-8_16(259-280)Online publication date: 26-Aug-2021
https://doi.org/10.1007/978-3-030-85616-8_16
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