research-article

Understanding the space for co-design in riders' interactions with a transit service

Authors:

John Zimmerman,

Aaron Steinfeld,

Anthony TomasicAuthors Info & Claims

CHI '10: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 1797 - 1806

https://doi.org/10.1145/1753326.1753596

Published: 10 April 2010 Publication History

Abstract

The recent advances in web 2.0 technologies and the rapid adoption of smart phones raises many opportunities for public services to improve their services by engaging their users (who are also owners of the service) in co-design: a dialog where users help design the services they use. To investigate this opportunity, we began a service design project investigating how to create repeated information exchanges between riders and a transit agency in order to create a virtual "place" from which the dialog on services could take place. Through interviews with riders, a workshop with a transit agency, and speed dating of design concepts, we have developed a design direction. Specifically, we propose a service that combines vehicle location and "fullness" ratings provided by riders with dynamic route change information from the transit agency as a foundation for a dialog around riders conveying input for continuous service improvement.

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Cited By

Kim SHo JLi YFan BYang WRamey JFox SZhu HZimmerman JEslami M(2024)Integrating Equity in Public Sector Data-Driven Decision Making: Exploring the Desired Futures of Underserved StakeholdersProceedings of the ACM on Human-Computer Interaction10.1145/36869058:CSCW2(1-39)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686905
Akridge HFan BTang AMehta CMartelaro NFox S(2024)“The bus is nothing without us”: Making Visible the Labor of Bus Operators amid the Ongoing Push Towards Transit AutomationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642714(1-16)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642714
Ngoon TKovalev DPatidar PHarrison CAgarwal YZimmerman JOgan A(2023)"An Instructor is [already] able to keep track of 30 students": Students’ Perceptions of Smart Classrooms for Improving Teaching & Their Emergent Understandings of Teaching and LearningProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3596079(1277-1292)Online publication date: 10-Jul-2023
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Index Terms

Understanding the space for co-design in riders' interactions with a transit service
1. Human-centered computing

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cover image ACM Conferences

CHI '10: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2010

2690 pages

ISBN:9781605589299

DOI:10.1145/1753326

General Chair:
Elizabeth Mynatt
Georgia Institute of Technology
,
Program Chairs:
Geraldine Fitzpatrick
Vienna University of Technology
,
Scott Hudson
Carnegie Mellon University
,
Keith Edwards
Georgia Tech
,
Tom Rodden
University of Nottingham

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 10 April 2010

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Cited By

Kim SHo JLi YFan BYang WRamey JFox SZhu HZimmerman JEslami M(2024)Integrating Equity in Public Sector Data-Driven Decision Making: Exploring the Desired Futures of Underserved StakeholdersProceedings of the ACM on Human-Computer Interaction10.1145/36869058:CSCW2(1-39)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686905
Akridge HFan BTang AMehta CMartelaro NFox S(2024)“The bus is nothing without us”: Making Visible the Labor of Bus Operators amid the Ongoing Push Towards Transit AutomationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642714(1-16)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642714
Ngoon TKovalev DPatidar PHarrison CAgarwal YZimmerman JOgan A(2023)"An Instructor is [already] able to keep track of 30 students": Students’ Perceptions of Smart Classrooms for Improving Teaching & Their Emergent Understandings of Teaching and LearningProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3596079(1277-1292)Online publication date: 10-Jul-2023
https://dl.acm.org/doi/10.1145/3563657.3596079
Hsieh JKarger MZagal LZhu H(2023)Co-Designing Alternatives for the Future of Gig Worker Well-BeingProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3595982(664-687)Online publication date: 10-Jul-2023
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Kirabo LCarter EBarry DSteinfeld AKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Priorities, Technology, & Power: Co-Designing an Inclusive Transit Agenda in Kampala, UgandaProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445168(1-11)Online publication date: 6-May-2021
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