research-article

Field trial of Tiramisu: crowd-sourcing bus arrival times to spur co-design

Authors:

John Zimmerman,

Anthony Tomasic,

Charles Garrod,

Chaya Hiruncharoenvate,

Nikhil Ravi Thiruvengadam,

Aaron SteinfeldAuthors Info & Claims

CHI '11: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 1677 - 1686

https://doi.org/10.1145/1978942.1979187

Published: 07 May 2011 Publication History

Abstract

Crowd-sourcing social computing systems represent a new material for HCI designers. However, these systems are difficult to work with and to prototype, because they require a critical mass of participants to investigate social behavior. Service design is an emerging research area that focuses on how customers co-produce the services that they use, and thus it appears to be a great domain to apply this new material. To investigate this relationship, we developed Tiramisu, a transit information system where commuters share GPS traces and submit problem reports. Tiramisu processes incoming traces and generates real-time arrival time predictions for buses. We conducted a field trial with 28 participants. In this paper we report on the results and reflect on the use of field trials to evaluate crowd-sourcing prototypes and on how crowd sourcing can generate co-production between citizens and public services.

References

[1]

Bendapudi, N. and Leone, R. P. Psychological Implications of Customer Participation in Co-Production. Journal of Marketing, 67, 1 (2003), 14--28.

[2]

Bradwell, P. and Marr, S. Making the Most of Collaboration an International Survey of Public Service Co-Design, DEMOS Report 23. (2008), DEMOS, in association with PriceWaterhouseCoopers (PWC) Public Sector Research Centre, London.

[3]

Boyne, G. A. Sources of Public Service Improvement: A Critical Review and Research Agenda. Journal of Public Administration Research and Theory, 13, 3 (July 2003), 367--394.

[4]

Casey, C. Real-time information: Now arriving. Metro Magazine, http://www.metro-magazine.com/Article/Story/2003/04/Real-Time-Information-Now-Arriving.aspx (Accessed Sept 11, 2009).

[5]

Davis, F. D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly (Sept. 1989), 319--339.

[6]

Edvardsson, B., Gustafsson, A. and Roos, I. Service Portraits in Service Research: A Critical Review. International Journal of Service Industry Management, 16, 1 (2005), 107--121.

[7]

Ferris, B., Watkins, K. and Borning, A. Onebusaway: Results from Providing Real-Time Arrival Information for Public Transit. In Proceedings CHI, (2010) ACM Press, 1807--1816.

Digital Library

[8]

Google GTFS: http://code.google.com/transit/spec/transit_feed_specification.htm.

[9]

Grudin, J. Why Groupware Applications Fail: Problems in Design and Evaluation. Information Technology & People, 4, 3 (1989), 245--245.

[10]

Kittur, A., Chi, E. H. and Suh, B. Crowdsourcing User Studies with Mechanical Turk. In Proceedings of CHI, (2008) ACM Press, 453--456.

Digital Library

[11]

Kraut, R. E. and Resnick, R. Encouraging Contributuon to Online Communities. In Kraut, R. E., Resnick, P., Kiesler, S., Riedl, J., Konstan, J. and Chen, Y. (Eds): Designing From Theory: Using the Social Sciences as the Basis for Building Online Communities, (forthcoming).

[12]

Kuusisto, A. and Päällysaho, S. Customer Role in Service Production and Innovation - Looking for Directions for Future Research, Report 195, (2008) Lappeenranta University of Technology, http://akseli.tekes.fi/opencms/opencms/OhjelmaPortaali/ohjelmat/Serve/fi/Dokumenttiarkisto/Viestinta_ja_aktivointi/Julkaisut/Kuusisto_Paeaelllysaho_raportti.pdf. (Accessed: August 29, 2009).

[13]

Luther, K., Counts, S., Stecher, K. B., Hoff, A. and Johns, P. Pathfinder: An Online Collaboration Environment for Citizen Scientists. In Proceedings of CHI, (2009) ACM Press, 239--248.

Digital Library

[14]

Ng, I. C. L., Maull, R. S. and Smith, L. Embedding the New Discipline of Service Science. In The Science of Service Systems. H. Demirkan, J. H. Spohrer and V. Krishna (eds). Springer, 2009.

[15]

Prahalad, C. K. and Ramaswamy, V. Co-Opting Customer Competence. Harvard Business Review, 78, 1 (2000), 79--90.

[16]

Prahalad, C. K. and Ramaswamy, V. Co-Creating Unique Value with Customers. Strategy & Leadership, 32, 3 (2004), 4--9.

[17]

Reddy, S., Shilton, K., Denisov, G., Cenizal, C., Estrin, D. and Srivastava, M. Biketastic: Sensing and Mapping for Better Biking. In Proceedings of CHI, ACM Press (2010), 1817--1820.

Digital Library

[18]

Steinfeld, A. (2010). Ethics and policy implications for inclusive intelligent transportation systems. Second International Symposium on Quality of Life Technology.

[19]

Steinfeld, A., Aziz, R., Von Dehsen, L., Park, S. Y., Maisel, J., & Steinfeld, E. The value and acceptance of citizen science to promote transit accessibility. Journal of Technology and Disability, 22, 1-2 (2010), 73--81.

[20]

Thiagarajan, A., Biagioni, J., Gerlich, T., Eriksson, J. Cooperative Transit Tracking using Smart-phones. In Proceedings of SenSys, (2010) ACM Press, 85--98.

Digital Library

[21]

Travelocity: http://www.travelocity.com.

[22]

Venkatesh, V., and, Bala, H. Technology Acceptance Model 3 and a Research Agenda on Interventions. Decision Sciences, 39, 2 (May 2008), 273--315.

[23]

Von Ahn, L., Maurer, B., McMillen, C., Abraham, D. and Blum, M. Recaptcha: Human-Based Character Recognition Via Web Security Measures. Science, 321, 5895 (2008), 1465.

[24]

Wikipedia: http://www.wikipedia.org.

[25]

Yelp: http://www.yelp.co.

[26]

Yoo, D., Zimmerman, J., Steinfeld, A., Tomasic, A, (2010): Understanding the space for co-design in riders' interactions with a transit service. In Proceedings of CHI, (2010) ACM Press, 1797--1806.

Digital Library

[27]

Zimmerman, J., Forlizzi, J. and Evenson, S. Research through Design as a Method for Interaction Design Research in HCI. In Proceedings CHI, (2007) ACM Press, 493--502.

Digital Library

[28]

Zimmerman, J. and Kurapati, K. Exposing Profiles to Build Trust in a Recommender. In Ex. Abs. of CHI. ACM Press (2002), 608--609.

Digital Library

Cited By

Giaccardi EMurray-Rust DRedström JCaramiaux B(2024)Prototyping with Uncertainties: Data, Algorithms, and Research through DesignACM Transactions on Computer-Human Interaction10.1145/370232231:6(1-21)Online publication date: 6-Dec-2024
https://dl.acm.org/doi/10.1145/3702322
Akridge HFan BTang AMehta CMartelaro NFox S(2024)“The bus is nothing without us”: Making Visible the Labor of Bus Operators amid the Ongoing Push Towards Transit AutomationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642714(1-16)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642714
Lin FTsai PLee CHo YChen YYen YChang Y(2024)“I Prefer Regular Visitors to Answer My Questions”: Users’ Desired Experiential Background of Contributors for Location-based Crowdsourcing PlatformProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642520(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642520
Show More Cited By

Index Terms

Field trial of Tiramisu: crowd-sourcing bus arrival times to spur co-design
1. Human-centered computing
  1. Human computer interaction (HCI)

Index terms have been assigned to the content through auto-classification.

Recommendations

Probing bus stop for insights on transit co-design
CHI '13: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Social computing provides a new way for citizens to engage with their public service. Our research investigates how social computing might support citizens co-design their transit service. We conducted a field study with public transit riders, exploring ...
Understanding the space for co-design in riders' interactions with a transit service
CHI '10: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

The recent advances in web 2.0 technologies and the rapid adoption of smart phones raises many opportunities for public services to improve their services by engaging their users (who are also owners of the service) in co-design: a dialog where users ...
Analysis of human behavior to a communication robot in an open field
HRI '06: Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction

This paper investigates human behavior around an interactive robot at a science museum. To develop a communication robot that works in daily environments, it is important to investigate the available information from a robot about people's behavior. ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Conferences

CHI '11: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

May 2011

3530 pages

ISBN:9781450302289

DOI:10.1145/1978942

General Chair:
Desney Tan
Microsoft Research
,
Program Chairs:
Geraldine Fitzpatrick
Vienna University of Technology
,
Carl Gutwin
University of Saskatchewan
,
Bo Begole
PARC
,
Wendy A. Kellogg
IBM Research

Copyright © 2011 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 May 2011

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Conference

CHI '11

Sponsor:

SIGCHI

CHI '11: CHI Conference on Human Factors in Computing Systems

May 7 - 12, 2011

BC, Vancouver, Canada

Acceptance Rates

CHI '11 Paper Acceptance Rate 410 of 1,532 submissions, 27%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

Upcoming Conference

CHI 2025

Sponsor:
sigchi

ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

103
Total Citations
View Citations
2,368
Total Downloads

Downloads (Last 12 months)118
Downloads (Last 6 weeks)9

Reflects downloads up to 05 Mar 2025

Other Metrics

View Author Metrics

Citations

Cited By

Giaccardi EMurray-Rust DRedström JCaramiaux B(2024)Prototyping with Uncertainties: Data, Algorithms, and Research through DesignACM Transactions on Computer-Human Interaction10.1145/370232231:6(1-21)Online publication date: 6-Dec-2024
https://dl.acm.org/doi/10.1145/3702322
Akridge HFan BTang AMehta CMartelaro NFox S(2024)“The bus is nothing without us”: Making Visible the Labor of Bus Operators amid the Ongoing Push Towards Transit AutomationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642714(1-16)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642714
Lin FTsai PLee CHo YChen YYen YChang Y(2024)“I Prefer Regular Visitors to Answer My Questions”: Users’ Desired Experiential Background of Contributors for Location-based Crowdsourcing PlatformProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642520(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642520
Lengkong CMayas CKrömker HHirth M(2024)The Development of Human-Centered Design in Public Transportation: A Literature ReviewHCI in Mobility, Transport, and Automotive Systems10.1007/978-3-031-60480-5_3(40-62)Online publication date: 29-Jun-2024
https://dl.acm.org/doi/10.1007/978-3-031-60480-5_3
Guan KSalminen JJung SJansen B(2023)Leveraging Personas for Social Impact: A Review of Their Applications to Social Good in DesignInternational Journal of Human–Computer Interaction10.1080/10447318.2023.224756840:19(5569-5584)Online publication date: 7-Sep-2023
https://doi.org/10.1080/10447318.2023.2247568
Gu ZBapna RChan JGupta A(2022)Measuring the Impact of Crowdsourcing Features on Mobile App User Engagement and RetentionManagement Science10.1287/mnsc.2020.394368:2(1297-1329)Online publication date: 1-Feb-2022
https://dl.acm.org/doi/10.1287/mnsc.2020.3943
Wakkary ROogjes DBehzad A(2022)Two Years or More of Co-speculation: Polylogues of Philosophers, Designers, and a Tilting BowlACM Transactions on Computer-Human Interaction10.1145/351423529:5(1-44)Online publication date: 20-Oct-2022
https://dl.acm.org/doi/10.1145/3514235
Salminen JWenyun Guan KJung SJansen B(2022)Use Cases for Design Personas: A Systematic Review and New FrontiersProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517589(1-21)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3517589
Yildirim NKass ATung TUpton CCostello DGiusti RLacin SLovic SO'Neill JMeehan RÓ Loideáin EPini ACorcoran MHayes JCahalane DShivhare GCastoro LCaruso GOh CMcCann JForlizzi JZimmerman J(2022)How Experienced Designers of Enterprise Applications Engage AI as a Design MaterialProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517491(1-13)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3517491
Lee JYap CRoto V(2022)How HCI Adopts Service DesignProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3502128(1-14)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3502128
Show More Cited By

View Options

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

Figures

Tables

Media

View Table of Conten