June 2021

New and updated integrations

• Zendesk inbound integration

• Additional DingTalk Action that does not require a connector setup

New features

• Added team-context HTTP header to control team context on a per request basis when using api keys

• Escalation policy detail view has been added

• Attaching comments to alerts is now additionally possible through the events API

Improvements

• Improved team details in settings view

• Preventing ongoing call routing sessions from intervention through accept and resolve actions through mobile

• Email bounces are now made visible in the user contact information

• Updated algorithm to improve search results in list views