The seventh planet in our Solar system is Uranus, but there is no connection between that and the Planet 7 Casino. The venue has been around for quite a while, but sadly enough, they’ve managed to build quite a bad reputation.
Nowadays, it is simply not the right spot for placing some deposits, as numerous reports and portals around the net have shown that these guys are involved in some shady stuff. They tend to delay payments quite often, while their customer support staff comes off as rude and unprofessional. A growing number of players report almost identical complaints.
The same issue affects all of its sister sites as well, so we can only assume that it all boils down to their management.
Ace Revenue has had a long history of ownership when rogue casinos are considered, and Planet 7 itself has changed owners many times. With each new owner, they went deeper into the pit of sin, and the last nail in the coffin was the relocation of their support from Costa Rica to Eastern Europe.
The online casino, along with Captain Jack, Slots Garden, Silver Oak, Slot Madness and Royal Ace are all venues that seem to suffer from the same problems, including payout delays, which sometimes take more than a month. Some customers have spent countless hours attempting to reach the customer support staff, either by phone or via live chat platform.
What's more, they are also known for spamming their users with promotional offers, which is a major nuisance on its own.
We will try and cover all the important areas, and show you why this place simply isn’t the best option to place some bets. Also, we’ll try to present you with all the features and options in case you still decide to play here.
Promotional Offers
There are many players out there who simply like surfing from casino to casino to check out all of the promotional offers. It’s no wonder the number of players is growing, as venues have a hard time keeping up with the competition and coming up with innovative ways of attracting new customers.
How does Planet 7 Casino fare here? Well, truth be told, there are plenty of promotional offers to dig your teeth into, but we still believe that the issues with payments and customer support service simply outweigh a few flashy bonuses.
Still, if you’re interested in finding out what they’ve got to offer, let’s get you a quick rundown.
They greet you with a decent welcome bonus and there are several other deposit match bonuses on offer as well, depending mostly on your status and the type of games you prefer to play. Some bonuses are reserved for VIP players only.
Be sure to check the website for details on the welcome bonus and terms & conditions prior to play.
We liked the Trading Cards feature in which you can also score some deposit match bonuses and even some extra spins.
Sign Up
200% up to
∞
New Customer Offer. T&C’s Apply. 18+. The games 'Banana Jones' and 'Fish Catch' may not be played with any funds from a coupon code (e.g. all bonuses). Any winnings from coupon codes on these games will be deemed void. Max cashout: $1,000.
- Wagering Requirement: 30 x ( bonus + deposit )
- Code: WELCOME200
Games
Even though there are a lot of players out there who may not agree with us, we strongly believe that the heart and soul of each casino, no matter how good or bad it is, lies in its virtual games lobby. The choice of different games can always put a smile on your face, especially if it includes some titles you’ve grown to love over the years…
First of all, the more the merrier, right? Well, obviously these guys haven’t really thought like this, so there are no multiple software providers. Instead, they chose to rely on a single game company. Fortunately enough, it is a reputable company, with many player favorites produced over the years. We’re talking about Real Time Gaming, of course.
Reaching the games lobby is simple, as it’s located on the very home page. Aren’t sure what you want to play first? Well, we suggest you try their featured games first, as this category almost always includes the stuff they strongly recommend. Also, you can check the New Games category, as there will always be the latest and most cutting edge offering available.
Other than this, the selection of games is divided simply into two main categories: Slots and Other Games.
It’s only when you click the “All games” option that you are taken to another page where you can choose between Slots, Table Games, Video Poker, and Specialty Games.
Slots
Of course, it’s always the video slots that take up most lobby space, but then again they are also the most popular among players. The fine selection of hot titles here includes the Greek mythology-based title, Achilles, along with Caesar’s Empire, Count Spectacular, Derby Dollars, Dragon Orb, Dream Run, Eagle Shadow Fist, Eternal Love, Fantasy Mission Force, Gemtopia, Ghost Ship, Golden Lotus, Green Light, High Fashion, Megaquarium, Ninja Star, Ocean Oddities, Paydirt, Red Sands, Samba Sunset, Secret Symbol, Texan Tycoon, Triple Twister, and so many more!
| Logo | Name | Paylines | Free Spins | Wild Symbol | Scatter | Progressive |
|---|---|---|---|---|---|---|
 | Triple Twister | 50 | ||||
 | Dream Run | 25 | ||||
 | Shark School | 50 | ||||
 | Golden Lotus | 25 | ||||
 | Enchanted Garden | 20 | ||||
 | Builder Beaver | 25 |
Table Games
The selection of good old table games included here is not that big, but sure does cover many different types of games, so you’d be hard-pressed to name anything that’s missing. The titles include Baccarat, Blackjack 21, European Blackjack, Face Up 21, Let Em Ride, Match Play 21, Pai Gow Poker, Perfect Pairs, Pontoon, Vegas Three Card Rummy, and others.
| Logo | Name | Software | Play |
|---|---|---|---|
 | American Roulette | Real Time Gaming | Visit |
 | Baccarat | Real Time Gaming | Visit |
 | Craps | Real Time Gaming | Visit |
 | European Roulette | Real Time Gaming | Visit |
Video Poker
If you’re way too old school for shiny and glitzy video slots, you probably enjoy fiddling with many different iterations of video poker. At this online venue you can enjoy Aces & Eights, All American Poker, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Deuces Wild, Double Bonus Poker, Double Double Jackpot Poker, Jacks Or Better, Loose Deuces, Sevens Wild, and more.
| Logo | Name | Software | Play |
|---|---|---|---|
 | Loose Deuces Video Poker | Real Time Gaming | Visit |
Specialty Games
Basically these are games that didn’t fit into the other three categories, including American Roulette, Banana Jones, Craps, European Roulette, Fish Catch, Keno, and Treasure Tree.
Supported Devices and Platforms
Design was never an issue with this virtual casino, as it’s all nicely laid out, with a black background and red and yellow accents. It’s easy to use and intuitive, but it all comes alive when you access it from a mobile device.
Simplified and subdued, it’s even easier to use and navigate your way around all the available options and features. We strongly believe that once you experience the site on your mobile phone you will never feel the urge to go back to its desktop counterparts.
The games can be played on the go, but just like on the desktop version, you can’t really play any games unless you create an account and log in first. This is somewhat contrary to what a mobile platform should provide – gaming on the go and the ease of gaming itself. Also, you might want to try some games first before deciding on playing for real money.
All things considered, the site works seamlessly across different platforms, but there is still plenty of room for improvement here.
Banking Methods
Once you click on the “Banking” option to check the available banking methods, you will be greeted by the several few that can be found at most reputable online betting venues. Keep in mind that US dollars are the only accepted currency.
Sure enough, they do accept Visa and Mastercard, in case you prefer betting with credit or debit cards. Those who prefer using one of many e-wallet services out there will surely be delighted to know that Neteller users are welcome here, as well.
Another great thing about the online venue is the fact that they do accept Bitcoins, which reflects that they tend to catch up with the challenges of modern times. Unfortunately, that’s where the fun stops.
Why is that?
Well, they do claim that they also have “many other popular deposit methods available” for their users, but any additional info on this can only be obtained after you’ve contacted the customer support. How is this helpful in any way? It only causes even more suspicions. Why are they hiding anything, especially if that’s something they could brag about?
When it comes to requesting a payout, you can’t rely on Visa or Mastercard, but Bankwire and bank checks are added to the list of available options.
But what happens when you actually ask for being paid out? They claim that all payout requests require 5-7 business days to get processed, which is way too long. Once the request gets approved, it will take up to 7 business days more for the payment to reach you.
You can only claim up to a specific amount per week, while the minimum withdrawal amount is also fairly steep! If these weren’t predatory enough, they also claim that money transfer and check withdrawals may be subject to a processing fee…
These are simply shocking, and any right-thinking individual who visits the casino and reads all of this should simply close the tab on their browser or move to another online casino. Outrageous!
On the other hand, we must point out that the online casino is one of the select few that offers the Players Rewards Card.
| Banking Method | Deposit | Withdrawal |
|---|---|---|
 | ||
 | ||
 | ||
 | ||
 | ||
 | ||
 | ||
 | ||
 | ||
 |
Customer Support
In theory, it all looks swell, but unfortunately, things don’t look so good when we take into account countless complaints from users everywhere on the internet, especially on other reputable portals…
Supposedly, the customer support is available 24/7, all year round, and there are several different ways of reaching them.
As usual, we always suggest first checking whether a casino has a FAQ section. In most cases, you can find answers to basic questions there, but it’s where to say that this FAQ section is really slim, so chances are you will probably going to have to reach out to the customer support staff.
You can write them an email and send it to [email protected], but seeing so many complaints about unprofessional and rude staff, we can only say good luck with that.
If you’re not really the patient type, perhaps it’s better to use their live chat platform. Keep in mind that you can’t use this feature unless you are logged in. You can only send them a message, but real-time communication is not enabled.
Last but not least, there is still an option to use the good old phone. Dialing 1-888-402-2065 will put you through to the customer support agents, but we strongly suggest you arm yourself with patience. Lots of it.
This is a very poor way to run a business, and one of the main reasons why casinos like this one keep losing their customers rather rapidly.
Licencing
The online casino supposedly operates under a license issued by the government of Costa Rica, but unfortunately, we weren’t able to find any evidence that would support such claims.
This might be yet another reason to put things into a different perspective and avoid this venue, as it simply has too many suspicious traits attached.
Even though it does have links that provide some proof that the casino is CDS certified, it actually doesn’t help brighten things up.
Restricted Countries
Countries that are not allowed to register at this particular online casino site include:
Afghanistan, Albania, Alderney, Algeria, Angola, Antigua and Barbuda, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, China, Colombia, Comoros, Congo, Congo Democratic Republic, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Micronesia, Federated States of, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, North Macedonia, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Viet Nam, Wallis and Futuna, Yemen, Zambia, Zimbabwe
this one is another waste of time no payout horrible customer service not sure why this casino still exist
Ruby slots this one and a variety of others are all exactly the same and took me about a month to withdraw after I won and they were not easy to get your kyc process done and over with. They’ll make you will wait a full week before they tell you that it didn’t go through and then they’ll make you wait a week again and come up with some other lame excuse. Worst group of casinos ever.
Definiatley would never put a penny into this casino after seeing what happened to my buddy. He never got paid for his real money winnings. I would never trust any of the casino’s with outrageous welcome bonus offers. 400% deposit bonus is NOT any kind of bonus in my opinion. It’s actually much more of a restriction than it is a bonus. Just read the fine print and do the math. That’s ALOT of wagering you’ll have to do without losing your entire balance before you’ll be able to cashout.
I can’t vote a Zero rating? Cuz that’s what they deserve. Totally threw me to the wolves when it was time to pay out my $250. First they said I had to get verified, which I already had.. Emails take a week or more to be answered. They NEVER have anyone available to chat, so you just have to leave a message. And when there is someone there to chat, as soon as you ask why you haven’t been paid….GHOSTVILLE. STAY AWAY FROM THIS ONE!
I have to say that I really don’t like this casino one bit I put a deposit in thier casino and I actually hit big and I went to claim my winnings and they denied my funds and they deactivated my account
I’ve tried accessing Planet 7’s website today and message comes up that server can’t be found. Phones calls go straight to a busy signal. Anyone know what’s going on with them? Website crash? Taking the money and running?
Do not deposit anything into this fucking illegal casino I won 7000 and they won’t let me make any withdrawals but they have no problem taking money from your account how do you handle this it seems any criminal can open a casino online rob people and nothing happens to any of these online illegal casino bullshit casinos.
unbelievably rude and unprofessional company. if you are lucky enough to actually win anything. dont expect them to pay you anytime soon. terrible company
I understand a lot of the complaints players have with Planet 7 and yes, their payouts could be quicker, however, I want to share my personal experiences with Planet 7.
I’ve withdrawn a couple times with them and slow, yes, but without too much difficulty or pushback from their staff.
The most recent payout I want to write about….
I’d been waiting approximately 6 days for a rather sizable payout when I had a family emergency that required air travel. I immediatley reached out to them and asked if they could expedite my payout because of my unfortunate circumstances. Long story, short, I was paid that day and sent an email of condolences. So, I gotta say, I’m sticking with Planet 7 for this and, I seem to win more on their site than any other!
I won money on planet 7 and they told me they needed documents to withdrawal. I sent what they needed, now they won’t even reply to any of my messages. I’m so frustrated because I’m beginning to think it is a scam! It’s been over a month and all I get is an automated message stating they received my email and will reply within 7 days. When I try to connect to live chat, it does nothing. When I try to call, it’s always busy! And when I email, the above happens….. nothing
I won money on planet 7 and they told me they needed documents to withdrawal. I sent what they needed, now they won’t even reply to any of my messages. I’m so frustrated because I’m beginning to think it is a scam! It’s been over a month and all I get is an automated message stating they received my email and will reply within 7 days.
i think this is my favorite enclave casino, they offer 14 daily free spins for 7 days after any deposit and they have the lowest waging amount ive seen definitely in my top 3 .
This has got to be one of the worst casinos ever! After I won, they locked me out of my account for no reason!
Pretty much same as these other people should have read the reviews before putting money in… won 5000 tried to withdraw 2500 then they took days to approve/deny then ended up denying it, but then I still waited a few days cause I kept checking the transaction section and all of a sudden it disappeared off there, and all the deposits leading up to the withdrawal disappeared too. So these A-holes tried deleting all the transactions to make it look like I never won or withdrew anything, or even made a deposit to win anything!!! Shadiest thing I’ve ever witnessed with one of these places but I guess that’s what I get for not just going to a normal casino… don’t waste your effin time…
Ahh, planet 7 casino!! If the planets only stopped at six then we would all be alot better off!!
It should be called planet 13 casino since 13 is supposed to be an unlucky number!!
I’ve just got nothing good to say about this casino.. it makes the mediocre casinos feel like some kind of winning streak!
well before i even knew about LCB and in general how to try to vet these websites, Planet 7 was one of the very 1st online casinos I found and played at and its the reason I am so stringent about the casinos i play at now, document *everything.*
I made a $30 deposit with a match with free spins promo; i ended up with $112.50 playable with the match boost + free spins on Sweet 16. As i was playing I noticed that my balanced dropped suddenly by ~ $100, They did not have any easy pop down with your rollover to check your progress so I periodically checked with live chat. When i got to the final ~$200 to rollover to claim some winnings I started to keep closer track to how much i was wagering to make sure i didn’t accidentally blow through the withdraw minimum after completing play though, i had had that happen at a different casino and i was kicking myself as i still at that point never had any real winnings that i could withdraw.
I was spinning and i knew i was about $1 away from meeting the rollover requirement I pinged live chat to confirm, upon live chat verifying i did complete the RO my balance dropped ~$100, which I thought that was the casino taking back its bonus money, however chat also gave me a heads up that “i need to to continue to to wager to be able to cover the minimum deposit and meet the withdraw minimum.”
I had the funds to cover the return of promo funds and withdraw prior to reaching out to chat support. The have since block my account so i cant even access their customer service. and because they did want to cash out what would have amounted to $70 winnings, considering I did make a $30 deposit. Dirty No Good Crooks at this fine establishment
I have cashed out on this casino site a few times for a decent amount and was eventually paid. The payout time was several weeks and 1 payout took over a month after having to contact customer support many times which is not any fun at all. So I was a weekly depositor for a while. I still play on the site but not nearly as often. I was verified last November and right now trying to get verified, address verified which hasn’t changed. My utilities are included and in my husbands name so they accept insurance documents. I forwarded that information with my name and physical address it was denied so I suppose I will have to take the time at this point to contact the casino by phone. Just not sure it is even worth the time at this point, the need to be verified every 6 months seems a bit bothersome especially when your information is still the same and gets denied either way.
Another scam site masquerading as a legit RTJ site. Their deposit bonuses are way too good to be true and all you will do is lose their games and if you should ever win to make you jump through hoops to get verified and then take months and months to pay you if they don’t make up rules that you didn’t break to say you violated the T&Cs and void your winnings or just simply not pay you for no reason at all and then close your account. STAY CLEAR!
can you please let me withdraw my money. this ain’t right. i’m trying to get milk and food for my kids
This is the only casino that I have ever hit a random jackpot on. It is no doubt one of the worst casinos to be caught playing and depositing at. I highly recommend spending your money elsewhere unless you just like giving it away. LCB has it at the bottom of the list for a reason
I have waited 33 days so far for a withdrawal of $2K. I have sent every bit of documents, even my bank statements (sketchy request). Every 7-10 my request gets cancelled and I have to start the request all over again. The chat reps keep saying they go in order and I need to wait for the final approval, oh and it should be done in the next few days. The games are fun to play, but its not worth it if you cant get your winnings. Be very careful, because some free bonuses will only allow you to keep $100 Max even if you win a large amount. This confuses a lot of people, and I lost $7K at another online casino, do to this rule, that Planet 7 uses also.
Just tried to login with a winning balance of over $50,000, received notice from Inclave that US residents are not allowed to play on Planet 7. Kind of disgusting I had this balance and it’s all gone. I had just logged in Thursday night.
I’m from united states and planet 7 knows that and I have been approved. Being approved really doesn’t meananything because it’s been 10 days and they keep telling me I will get my money soon. Also it states that u can play if your from united states, that’s where most of there customers are from.
My account balance was over $50K and now I can’t login, it doesn’t recognize my user ID. Live chat isn’t working and on-line customer service isn’t answering me back. This is ridiculous!
Follow the rules, no multi account, no consecutive free bonus, and they will honor your winnings. Getting them to pay you is another story. You will get paid but it will take forever. They make account verification a nightmare and it is hard to get them to progress through the withdrawal process unless you hound them. Once you are verified and your withdrawal has been approved, the battle is far from over. Message them every week to keep the pressure on and dont be too rude with support agents. If you walk on egg shells and hound them for months they will pay you. Highly recommend only using crypto. They charge huge fees on card transactions.
PLANET 7 ARE LIARS AND THIEVES. I HAVEE ASKED FOR A WITHDRAWAL OF MY MONEY FOR 3 WEEKS AND THEY REFUSE TO DO SO. DO NOT USE THEM EVER
I want a total of almost 7500 the first to pay outs I got rather quickly about week on each now waiting on my last one for months..I have going to play else where while still waiting on my money
So I have to start this review at Planet 7 Casino with fact that they did successfully pay me out a very decent-sized win. So I guess you could say and they get a few points to my book for that. Now as it goes to the timeline for my payout, my payout took nearly three months and it was a absolutely horrible experience. I don’t even know why it took so long, the never really even told me but after rigorous identity verification and a lot of patience they’ve actually paid me. As much as I am a fan of their daily free spins for recent depositors, it just left too much of a poor taste in my mouth for me to continue with them so I’ve no longer game at the casino. And also led me to avoid the other casinos and their group such as Slots of Vegas. So please pay attention to the warning LCB has at the top of the page when it comes to pass because it is absolutely accurate!
I have played Planet 7 for several years. My identity was stolen, accounts hacked and they helped me set up a new account. I won’t $1300 and although it took 7 weeks to get paid they did send my winnings and FYI it was on a free spin. Here a year plus later I have deposited several times like 5 and won $800. been almost 2 months and just today my withdraw was approved and sent through Bitcoin, my preferane. It takes way too long but they do pay.
They keep telling me they can’t process my withdrawal with Bitcoin at this time. So frustrating
I won $39,800 Oct. 15 th 2020. I chose checks instead of wiring. I got two checks. One for $2440.00 and two months later $2400.. It is now July 2021. Haven’t received a penny. Now their asking me questions about my banking. Want to know all my checking or savings. Also my car coverage. It’s too weird. They want way too much info. BE CAREFUL!,
I’ve also been asked to get an UNSECURED BANKING PRODUCT. It makes no sense!!
Horrible customer service. I have cashed out from this casino multiple times but each time took over a month even after having my identity verified and all documents were approved. They required a long list of verifications including taking a selfie with a local newspaper showing the date and town. Would not recommend.