Bovada.Lv, Slots.lv, Bodog.eu, Café Casino, Ignition Casino, Joe Fortune, Bodog.com Support and Complaints Thread

Hello Yasillyme,

We received a response from the casino representative stating the following: 

"It is probable that she had inadvertently activated the "auto-play" feature, which could have been manually deselected or turned off at any point. Unfortunately, if this was the case, there isn’t much we can do. It was not advisable for her to repeatedly cancel her withdrawal in an attempt to troubleshoot the game's behavior. Her best course of action would be to engage with us through the forum at forum.ignitioncasino.eu"

We hope this helps, since there is nothing we can do further we will close this complaint and mark it RESOLVED. 

My acct is ginagurlo@live.com.  I have been playing with bovada for years as it's my favorite casino. Given many well deserved reviews for no ads. But a couple years ago, after being on a ugly losing streak and making multiple deposits, I tried to login to play my funds I still had on my acct from my deposit. But my acct was disabled. I've contacted chat many times and have not been told the details of why it's disabled. I think one of the reps told me it was something about a chargeback. But I have never done any chargebacks before!!  Plus why would I? Obviously only someone stupid would do that! They said I had to wait for a call from another department first. I said ok. Never got any calls. Each time after that, I'm told same thing. Can't discuss anything and I have to wait for a call. Finally I said if you are accusing me of a chargeback then just deduct it off my current balance. From my deposit. It doesn't matter at this point as I just want to be able to play and use my funds. But they said they can't do that and I have to wait for the call. Years have literally passed and they are still telling me the same thing. They said they called on such and such time and date but I have 0 missed calls on my phone log. How can I believe you guys are really calling when there's no missed calls ever and you won't let me call them. I'm so sick of this and ready to report bovada for being a scam and file a class action! I don't want to do that. But I'm so pissed at how long I have been waiting and I'm still told the same thing. I have also learned my balance has gone down to only 61. Dollars? How is this possible? So if you deducted the supposed chargeback then reactivate my acct. if not return my money back to me!! I'm so sick of this. 

Hi ginagurl,

We're sorry to hear about your experience. To better understand and assist you, could you please provide some additional information?

Do you remember the exact date or approximate period when your account was disabled? Have you received any emails or messages from Bovada regarding the chargeback or account status? Have you checked to ensure that you have correctly entered your phone number on your casino profile?

You can also send me your casino username via PM so we can contact the casino rep and try to assist you further.

Since we never received your username we'll consider this case CLOSED due to the submitter's inactivity.