research-article

Design Implications for One-Way Text Messaging Services that Support Psychological Wellbeing

Authors:

Ananya Bhattacharjee,

Alex Mariakakis,

Joseph Jay WilliamsAuthors Info & Claims

ACM Transactions on Computer-Human Interaction, Volume 30, Issue 3

Article No.: 34, Pages 1 - 29

https://doi.org/10.1145/3569888

Published: 10 June 2023 Publication History

Abstract

One-way text messaging services have the potential to support psychological wellbeing at scale without conversational partners. However, there is limited understanding of what challenges are faced in mapping interactions typically done face-to-face or via online interactive resources into a text messaging medium. To explore this design space, we developed seven text messages inspired by cognitive behavioral therapy. We then conducted an open-ended survey with 788 undergraduate students and follow-up interviews with students and clinical psychologists to understand how people perceived these messages and the factors they anticipated would drive their engagement. We leveraged those insights to revise our messages, after which we deployed our messages via a technology probe to 11 students for two weeks. Through our mixed-methods approach, we highlight challenges and opportunities for future text messaging services, such as the importance of concrete suggestions and flexible pre-scheduled message timing.

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Index Terms

Design Implications for One-Way Text Messaging Services that Support Psychological Wellbeing
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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Published In

cover image ACM Transactions on Computer-Human Interaction

ACM Transactions on Computer-Human Interaction Volume 30, Issue 3

June 2023

544 pages

ISSN:1073-0516

EISSN:1557-7325

DOI:10.1145/3604411

Editors:
Kristina Höök
KTH Royal Institute of Technology, Sweden
,
Kasper Hornbæk
University of Copenhagen, Denmark

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Publication History

Published: 10 June 2023

Online AM: 01 November 2022

Accepted: 16 August 2022

Revised: 05 May 2022

Received: 29 June 2021

Published in TOCHI Volume 30, Issue 3

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Cited By

Shalaby RAgyapong BObuobi-Donkor GDias RAgyapong V(2024)Quality of Life Measured with the WHO-5 Wellness Index during Wildfire Season in Two Canadian Provinces—Cross-Sectional StudyFire10.3390/fire70200397:2(39)Online publication date: 27-Jan-2024
https://doi.org/10.3390/fire7020039
Bhattacharjee AChen PMandal AHsu AO'Leary KMariakakis AWilliams J(2024)Exploring User Perspectives on Brief Reflective Questioning Activities for Stress Management: Mixed Methods StudyJMIR Formative Research10.2196/473608(e47360)Online publication date: 8-Feb-2024
https://doi.org/10.2196/47360
Bhattacharjee A(2024)Understanding the Role of AI in Helping University Students Manage Their Psychological WellbeingXRDS: Crossroads, The ACM Magazine for Students10.1145/368808531:1(32-39)Online publication date: 11-Oct-2024
https://dl.acm.org/doi/10.1145/3688085
Bhattacharjee AZeng YXu SKulzhabayeva DMa MKornfield RAhmed SMariakakis ACzerwinski MKuzminykh ALiut MWilliams J(2024)Understanding the Role of Large Language Models in Personalizing and Scaffolding Strategies to Combat Academic ProcrastinationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642081(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642081
Bhattacharjee ASultana SAmin MIqbal YAhmed S(2023)“What’s the Point of Having This Conversation?”: From a Telephone Crisis Helpline in Bangladesh to the Decolonization of Mental Health ServicesACM Journal on Computing and Sustainable Societies10.1145/36163811:2(1-29)Online publication date: 6-Dec-2023
https://dl.acm.org/doi/10.1145/3616381

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