research-article

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Co-Designing Alternatives for the Future of Gig Worker Well-Being: Navigating Multi-Stakeholder Incentives and Preferences

Authors:

Miranda Karger,

Haiyi ZhuAuthors Info & Claims

DIS '23: Proceedings of the 2023 ACM Designing Interactive Systems Conference

Pages 664 - 687

https://doi.org/10.1145/3563657.3595982

Published: 10 July 2023 Publication History

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Abstract

Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal problems, few studies have investigated possible solutions. We take a stride in this direction by engaging workers, platform employees, and local regulators in a series of speed dating workshops using storyboards based on real-life situations to rapidly elicit stakeholder preferences for addressing financial, physical, and social issues related to worker well-being. Our results reveal that existing public and platformic infrastructures fall short in providing workers with resources needed to perform gigs, surfacing a need for multi-platform collaborations, technological innovations, as well as changes in regulations, labor laws, and the public’s perception of gig workers, among others. Drawing from multi-stakeholder findings, we discuss these implications for technology, policy, and service as well as avenues for collaboration.

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Hsieh JZhang AKim SRao VDalal SMateescu AGrohmann REslami MZhu HFarzan RLópez CCardoso Llach DQuercia DMustafa MNiu SWong-Villacrés M(2024)Worker Data Collectives as a means to Improve Accountability, Combat Surveillance and Reduce InequalitiesCompanion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing10.1145/3678884.3681829(697-700)Online publication date: 11-Nov-2024
https://dl.acm.org/doi/10.1145/3678884.3681829
Ma S(2024)Advancing HCI and Design Methods to Empower Gig WorkersCompanion Publication of the 2024 ACM Designing Interactive Systems Conference10.1145/3656156.3665123(37-40)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3656156.3665123
Ma SZimmerman JFox SNisi VNunes N(2024)"My Sense of Morality Leads to My Suffering, Battling, and Arguing": The Role of Platform Designers in (Un)Deciding Gig Worker IssuesProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660713(3501-3514)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3660713
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Index Terms

Co-Designing Alternatives for the Future of Gig Worker Well-Being: Navigating Multi-Stakeholder Incentives and Preferences
1. Human-centered computing
  1. Collaborative and social computing
    1. Empirical studies in collaborative and social computing

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Published In

cover image ACM Conferences

DIS '23: Proceedings of the 2023 ACM Designing Interactive Systems Conference

July 2023

2717 pages

ISBN:9781450398930

DOI:10.1145/3563657

Editors:
Daragh Byrne
Carnegie Mellon University
,
Nikolas Martelaro
Carnegie Mellon University
,
Andy Boucher
Northumbria University
,
David Chatting
Goldsmiths, University of London
,
Sarah Fdili Alaoui
LISN-Université Paris Saclay
,
Sarah Fox
Carnegie Mellon University
,
Iohanna Nicenboim
Delft University of Technology
,
Cayley MacArthur
University of Waterloo

Copyright © 2023 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

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Published: 10 July 2023

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DIS '23

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SIGCHI

DIS '23: Designing Interactive Systems Conference

July 10 - 14, 2023

PA, Pittsburgh, USA

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Cited By

Hsieh JZhang AKim SRao VDalal SMateescu AGrohmann REslami MZhu HFarzan RLópez CCardoso Llach DQuercia DMustafa MNiu SWong-Villacrés M(2024)Worker Data Collectives as a means to Improve Accountability, Combat Surveillance and Reduce InequalitiesCompanion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing10.1145/3678884.3681829(697-700)Online publication date: 11-Nov-2024
https://dl.acm.org/doi/10.1145/3678884.3681829
Ma S(2024)Advancing HCI and Design Methods to Empower Gig WorkersCompanion Publication of the 2024 ACM Designing Interactive Systems Conference10.1145/3656156.3665123(37-40)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3656156.3665123
Ma SZimmerman JFox SNisi VNunes N(2024)"My Sense of Morality Leads to My Suffering, Battling, and Arguing": The Role of Platform Designers in (Un)Deciding Gig Worker IssuesProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660713(3501-3514)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3660713
Khadpe PLe LNowak KIqbal SSuh J(2024)DISCERN: Designing Decision Support Interfaces to Investigate the Complexities of Workplace Social Decision-Making With Line ManagersProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642685(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642685
Zhang ARana RBoltz ADubal VLee M(2024)Data Probes as Boundary Objects for Technology Policy Design: Demystifying Technology for Policymakers and Aligning Stakeholder Objectives in Rideshare Gig WorkProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642000(1-21)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642000
Kanwal Nbin Isha AAli K(2024)New ways of working: a comparative empirical analysis appertaining to health and well-being and psychosocial hazardsTechnology Analysis & Strategic Management10.1080/09537325.2024.2306643(1-14)Online publication date: 2-Feb-2024
https://doi.org/10.1080/09537325.2024.2306643

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