research-article

Older Adults’ Deployment of ‘Distrust’

Authors:

Vicki L. HansonAuthors Info & Claims

ACM Transactions on Computer-Human Interaction (TOCHI), Volume 25, Issue 4

Article No.: 21, Pages 1 - 25

https://doi.org/10.1145/3196490

Published: 09 August 2018 Publication History

Abstract

Older adults frequently deploy the concept of distrust when discussing digital technologies, and it is tempting to assume that distrust is largely responsible for the reduced uptake by older adults witnessed in the latest surveys of technology use. To help understand the impact of distrust on adoption behavior, we conducted focus groups with older adults exploring how, in what circumstances, and to what effect older adults articulate distrust in digital technologies. Our findings indicate that distrust is not especially relevant to older adults’ practical decision making around technology (non-)use. The older adults in our study used the language of distrust to open up discussions around digital technologies to larger issues related to values. This suggests that looking to distrust as a predictor of non-use (e.g., in Technology Acceptance Model studies) may be uniquely unhelpful in the case of older adults, as it narrows the discussion of technology acceptance and trust to interactional issues, when their use of distrust pertains to much wider concerns. Likewise, technology adoption should not be viewed as indicative of trust or an endorsement of technology acceptability. Older adults using-while-distrusting offers important insights into how to design truly acceptable digital technologies.

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Cited By

Zhan XAbdi NSeymour WSuch J(2024)Healthcare Voice AI Assistants: Factors Influencing Trust and Intention to UseProceedings of the ACM on Human-Computer Interaction10.1145/36373398:CSCW1(1-37)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637339
Wang PHu SWen BLu Z(2024)“There is a Job Prepared for Me Here”: Understanding How Short Video and Live-streaming Platforms Empower Ageing Job Seekers in ChinaProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642959(1-14)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642959
Zhao WKelly RRogerson MWaycott J(2024)Older Adults Imagining Future Technologies in Participatory Design Workshops: Supporting Continuity in the Pursuit of Meaningful ActivitiesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641887(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3641887
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Index Terms

Older Adults’ Deployment of ‘Distrust’
1. Human-centered computing
  1. Accessibility
    1. Accessibility theory, concepts and paradigms
  2. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. User models
      2. User studies
    2. HCI theory, concepts and models
2. Social and professional topics
  1. User characteristics
    1. Age
      1. Seniors

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cover image ACM Transactions on Computer-Human Interaction

ACM Transactions on Computer-Human Interaction Volume 25, Issue 4

August 2018

170 pages

ISSN:1073-0516

EISSN:1557-7325

DOI:10.1145/3266364

Editor:
Ken Hinckley
Microsoft Research

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Publication History

Published: 09 August 2018

Accepted: 01 March 2018

Revised: 01 February 2018

Received: 01 June 2017

Published in TOCHI Volume 25, Issue 4

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https://dl.acm.org/doi/10.1145/3637339
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