article

Beyond the handset: designing for wireless communications usability

Editor: Jonathan Grudin Authors:

Marilyn SalzmanAuthors Info & Claims

ACM Transactions on Computer-Human Interaction (TOCHI), Volume 9, Issue 2

Pages 125 - 151

https://doi.org/10.1145/513665.513669

Published: 01 June 2002 Publication History

Abstract

Service-based wireless devices like wireless telephones require users to interact with aspects of the technology beyond the hardware and software of the handset. By entering into contractual relationships with service-providers, and by using network-based services, users interact with a larger system---one that has social and technological components. The operation of the wireless telephone requires the assimilation of heterogeneous sources of information from the device manufacturer, sales people, customer service representatives, marketing people, and members of the popular media, among others, which can easily confound users' understanding of this new class of technology. Opportunities for usability problems therefore scale beyond the handset, as do opportunities for better design. We report the results of a study of 19 novice wireless phone users who were closely tracked for the first 6 weeks after service acquisition. Taking a technology-as-system analytical approach, we describe the wireless telephony system as four socio-technical components: hardware, software, "netware," and "bizware." This particular organization of the system is intended for the practical application of designing for usability.

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Cited By

Rose ETurner H(2023)The Paradigm Shift to UX and the Durability of Usability in TPCTechnical Communication Quarterly10.1080/10572252.2023.227406733:4(463-474)Online publication date: 29-Oct-2023
https://doi.org/10.1080/10572252.2023.2274067
(2019)ReferencesThe UX Book10.1016/B978-0-12-805342-3.09994-X(835-854)Online publication date: 2019
https://doi.org/10.1016/B978-0-12-805342-3.09994-X
Hartson RPyla P(2019)Empirical UX Evaluation: Data Collection Methods and TechniquesThe UX Book10.1016/B978-0-12-805342-3.00024-2(505-543)Online publication date: 2019
https://doi.org/10.1016/B978-0-12-805342-3.00024-2
Show More Cited By

Index Terms

Beyond the handset: designing for wireless communications usability
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
    2. HCI theory, concepts and models
  2. Interaction design
    1. Interaction design process and methods
      1. User centered design
    2. Interaction design theory, concepts and paradigms
2. Social and professional topics
  1. Professional topics
    1. Computing and business

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Information & Contributors

Information

Published In

cover image ACM Transactions on Computer-Human Interaction

ACM Transactions on Computer-Human Interaction Volume 9, Issue 2

June 2002

101 pages

ISSN:1073-0516

EISSN:1557-7325

DOI:10.1145/513665

Editor:
Jonathan Grudin
Microsoft Research

Issue’s Table of Contents

Copyright © 2002 ACM.

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 June 2002

Published in TOCHI Volume 9, Issue 2

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Cited By

Rose ETurner H(2023)The Paradigm Shift to UX and the Durability of Usability in TPCTechnical Communication Quarterly10.1080/10572252.2023.227406733:4(463-474)Online publication date: 29-Oct-2023
https://doi.org/10.1080/10572252.2023.2274067
(2019)ReferencesThe UX Book10.1016/B978-0-12-805342-3.09994-X(835-854)Online publication date: 2019
https://doi.org/10.1016/B978-0-12-805342-3.09994-X
Hartson RPyla P(2019)Empirical UX Evaluation: Data Collection Methods and TechniquesThe UX Book10.1016/B978-0-12-805342-3.00024-2(505-543)Online publication date: 2019
https://doi.org/10.1016/B978-0-12-805342-3.00024-2
Knowles BHanson V(2018)Older Adults’ Deployment of ‘Distrust’ACM Transactions on Computer-Human Interaction10.1145/319649025:4(1-25)Online publication date: 9-Aug-2018
https://dl.acm.org/doi/10.1145/3196490
Hoehle HAljafari RVenkatesh V(2016)Leveraging Microsoft's mobile usability guidelinesInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2016.02.00189:C(35-53)Online publication date: 1-May-2016
https://dl.acm.org/doi/10.1016/j.ijhcs.2016.02.001
Koutsourelakis CChorianopoulos K(2015)Unaided Icon Recognition in Mobile Phones: A Comparative Study with Young UsersThe Design Journal10.2752/146069210X1276613082493913:3(313-328)Online publication date: 28-Apr-2015
https://doi.org/10.2752/146069210X12766130824939
Vongjaturapat SChaveesuk SChotikakamthorn NTongkhambanchong S(2015)Analysis of Factor Influencing the Tablet Acceptance for Library Information Services: A Combination of UTAUT and TTF ModelJournal of Information & Knowledge Management10.1142/S021964921550023914:03(1550023)Online publication date: Sep-2015
https://doi.org/10.1142/S0219649215500239
Moon SLee JLee J(2015)A novel approach for ESD-immunity analysis using channel transfer impedance on the power delivery network of a large-scale integration chip2015 IEEE International Symposium on Electromagnetic Compatibility (EMC)10.1109/ISEMC.2015.7256288(920-923)Online publication date: Aug-2015
https://doi.org/10.1109/ISEMC.2015.7256288
Moon SKim JLee JKim TKim K(2015)An accurate on-chip design estimation for mitigating EMI effects in a large-scale integration chip2015 IEEE 65th Electronic Components and Technology Conference (ECTC)10.1109/ECTC.2015.7159677(757-761)Online publication date: May-2015
https://doi.org/10.1109/ECTC.2015.7159677
Liu ZLiu ZMin Q(2014)The Impact of Mobile TradeManager on Fashion Product Sales: From Usability PerspectiveMathematical Problems in Engineering10.1155/2014/9278542014(1-9)Online publication date: 2014
https://doi.org/10.1155/2014/927854
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