article

Designing a portal for older users: A case study of an industrial/academic collaboration

Authors:

Alan F. Newell,

Anna Dickinson,

Peter GregorAuthors Info & Claims

ACM Transactions on Computer-Human Interaction (TOCHI), Volume 13, Issue 3

Pages 347 - 375

https://doi.org/10.1145/1183456.1183459

Published: 01 September 2006 Publication History

Abstract

A multidisciplinary team from industry, government, and academia developed prototype email, Web search, and navigation systems for users over 60 years old who were inexperienced in using computers and had never used the Internet. The academics encountered problems in persuading other team members of the specific challenges of designing for and working with older people. A number of ways of overcoming such challenges were implemented, and the final “radically simple” systems evaluated by a team of older people. The collaboration highlighted the conflicting pressures of the commercial world and the time and patience needed to design for older users.

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Cited By

Rodgers PEgan KMcDonald AGilliland G(2022)The Intergenerational Co-Design of Glasgow COP26 SouvenirsProceedings of the Design Society10.1017/pds.2022.2252(2223-2232)Online publication date: 26-May-2022
https://doi.org/10.1017/pds.2022.225
Taieb-Maimon MVaisman-Fairstein E(2022)Improving older adults’ accessibility to the web using real-time online interactive guidesInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2022.102830164:COnline publication date: 1-Aug-2022
https://dl.acm.org/doi/10.1016/j.ijhcs.2022.102830
Liu TLi X(2022)Exploring Older Adults’ Adoption of WeChat Pay: A Cognitive Lock-In PerspectiveHuman Aspects of IT for the Aged Population. Design, Interaction and Technology Acceptance10.1007/978-3-031-05581-2_36(521-540)Online publication date: 26-Jun-2022
https://dl.acm.org/doi/10.1007/978-3-031-05581-2_36
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Index Terms

Designing a portal for older users: A case study of an industrial/academic collaboration
1. Human-centered computing
  1. Interaction design
    1. Interaction design process and methods
      1. User centered design

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Published In

cover image ACM Transactions on Computer-Human Interaction

ACM Transactions on Computer-Human Interaction Volume 13, Issue 3

September 2006

114 pages

ISSN:1073-0516

EISSN:1557-7325

DOI:10.1145/1183456

Issue’s Table of Contents

Copyright © 2006 ACM.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 September 2006

Published in TOCHI Volume 13, Issue 3

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Cited By

Rodgers PEgan KMcDonald AGilliland G(2022)The Intergenerational Co-Design of Glasgow COP26 SouvenirsProceedings of the Design Society10.1017/pds.2022.2252(2223-2232)Online publication date: 26-May-2022
https://doi.org/10.1017/pds.2022.225
Taieb-Maimon MVaisman-Fairstein E(2022)Improving older adults’ accessibility to the web using real-time online interactive guidesInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2022.102830164:COnline publication date: 1-Aug-2022
https://dl.acm.org/doi/10.1016/j.ijhcs.2022.102830
Liu TLi X(2022)Exploring Older Adults’ Adoption of WeChat Pay: A Cognitive Lock-In PerspectiveHuman Aspects of IT for the Aged Population. Design, Interaction and Technology Acceptance10.1007/978-3-031-05581-2_36(521-540)Online publication date: 26-Jun-2022
https://dl.acm.org/doi/10.1007/978-3-031-05581-2_36
Sin FBerger SKim IYoon D(2021)Digital Social Interaction in Older Adults During the COVID-19 PandemicProceedings of the ACM on Human-Computer Interaction10.1145/34795245:CSCW2(1-20)Online publication date: 18-Oct-2021
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Hauk NHüffmeier JKrumm S(2018)Ready to be a Silver Surfer? A Meta-analysis on the Relationship Between Chronological Age and Technology AcceptanceComputers in Human Behavior10.1016/j.chb.2018.01.02084:C(304-319)Online publication date: 1-Jul-2018
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