OpManager Integration

Integrating OpManager with ilert enables automated alerting and incident response by sending network and infrastructure alerts from OpManager to ilert. This integration helps streamline your IT operations and reduces mean time to respond (MTTR) by combining OpManager’s monitoring capabilities with ilert’s advanced alert management and escalation features.

In ilert: Create a OpManager alert source

1. Go to Alert sources -> Alert sources and click Create new alert source.

   
2. Search for OpManager in the search field, click the OpManager tile, and then Next.

   
3. Give your alert source a name, optionally assign teams, and click Next.

4. Select an escalation policy by creating a new one or assigning an existing one.

   
5. Select your Alert grouping preference and click Continue setup. You may click Do not group alerts for now and change it later.

   
6. The next page shows additional settings, such as customer alert templates or notification priority. Click Finish setup for now.

7. On the final page, an API key and/or webhook URL will be generated. You will need it later.

In OpManager: Creating a custom integration

1. On the top bar, navigate to Settings -> General Settings -> Integrations.

1. Now click New Custom Integration

1. Name the integration as ilert Integration and add a description.

2. In Integration Type, select Event Management.

1. Enter the following details under Create Event to create an event in OpManager:

• Method Type: POST

• Method URL: previously generated integration URL

• Data Type: Raw

• Payload Type: JSON

• Body Content:

{
    "eventType": "ALERT",
    "summary": "$displayName - $stringseverity",
    "details": "$message",
    "priority": "HIGH",
    "alertKey":"$entity"
}

1. Click Test action to verify the connection and check the Manage Event box.

2. In Fetch Event id, enter $id.

1. To send update events, enter the following details:

• Method Type: POST

• Method URL: previously generated integration URL

• Data Type: Raw

• Payload Type: JSON

• Body Content:

{
   "eventType": "ALERT",
   "summary": "$displayName - $stringseverity",
   "details": "$message",
   "priority": "HIGH",
   "alertKey":"$entity"
}

1. Enter the following details to send an resolution event to ilert:

• Method Type: POST

• Method URL: previously generated integration URL

• Data Type: Raw

• Payload Type: JSON

• Body Content:

{
   "eventType": "RESOLVE",
   "summary": "$displayName - $stringseverity",
   "details": "$message",
   "priority": "HIGH",
   "alertKey":"$entity"
}

FAQ

Will alerts in ilert be resolved automatically?

Yes, as soon as a OpManager sends an alert event with field eventType value set to RESOLVE, corresponding alert in ilert will be resolved.