Getting started with call routing

What is Call Routing?

Call routing is an add-on in ilert, designed to ensure incoming phone calls and voicemails are efficiently directed to the appropriate on-call responder. Calls are routed via ilert's intricate on-call schedules and escalation policies. With call routing, you are assigned a static, dedicated phone number (either local or toll-free, subject to availability). This number then intelligently and dynamically routes calls or voicemails to the current on-call responder in ilert.

Prerequisites

To access and utilize call routing, you must be on the Professional plan or a higher tier. Once you have purchased the call routing add-on, contact ilert support at [email protected] to activate a phone number in your account.

Phone number availability

We offer local phone numbers around the world. Please click on a continent below to see supported countries. For countries not listed below, please reach out to [email protected] to ask for availability.

Viewing provisioned phone numbers

Once a call routing number was provisioned from ilert support, you'll find your call routing numbers in the navigation bar at the top under Call routing -> Phone numbers.

Additionally, you can check if your number is in use and see which call flow it's in.

Next, create a call flow to configure your routing and assign a number to the call flow.