24Casino - general discussion

If you want to discuss anything related to 24Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Just another casino running 94% slots, nothing to see here.

Hey, I see you're very unimpressed with this casino. You have no experience with other things here ? Are there no slots that have a higher RTP ? 

I have uploaded my ID card, a selfie with my ID and a piece of paper, my bank documents, another selfie, my payslip, and other documents. I have repeatedly requested timely responses because my bonus will expire soon—in exactly 10 hours. Now, for the final verification, they have asked for a Skype call, to which I agreed, again asking for it to be done today because otherwise my bonus will expire.

24 Casino has now scheduled the call for tomorrow. It seems to me that this is intentional, and if this really is a DAMA Casino, I ask for help here as well because it is unacceptable that I have to wait up to 22 hours for responses and now, due to their fault and not mine, my balance is at risk.

I offered them the following:

Either you let me log in to my account and finish the wager, or you make the call today, or you assure me that my whole balance, 3,400 Euro in bonus balance, including the 2,400 Euro left to wager, will be on my account after you complete your verification and unfreeze my account.

I have demanded the same thing in the live chat, and there I was told that my account cannot be unfrozen and that I need to be patient. So, it will likely result in my bonus expiring. What should I do?

Sorry but I do not understand the reason your account is frozen.🤔 Could you be more specific, please?

In the meantime, please provide some additional information about your complaint whenever possible.

I want to update the whole situation. My case was reviewed by Askgamblers with a very, very competent and very fast employee who responded at all times and took extremely responsible and professional care of the entire situation. According to their statement, I will receive my entire winnings. If this turns out to be the case, apart from the aforementioned negative points I mentioned earlier, I can now also report very positively about the casino, thanks in large part to the employee who was always available to me during my complaint.

Great, so that's the good news I'm excited about. 

I hope you will get your money as soon as possible and when you do let us know in your complaint and also here on the forum. 

Have a nice day. 🙏

Update: Money was transferred. So, apart from the long account verification, I can only say positive things about the casino.

That is great. So, what are you going to do now, continue playing there or move somewhere else?🤔