ANGELA H.

KNOX
439 S 55th St. Lincoln, NE, 68510
angelahope@gmx.com | 402.975.5330

OBJECTIVE

Excel in the hospitality industry by building a platform of success. Create a prosperous team while
forming and managing a top-tier hotel. Focus on team-building and workforce development to foster
a world-class staff. Prove myself a leader in the evolutionary tourism and hospitality market of
Nebraska. Drive sales through customer service and satisfaction.

SKILLS &
ABILITIES

Diverse knowledge and experience in the management of a high volume hotel. Experience and
training in human resources and staff development. Experience with high volume recruiting,
workforce improvement, and talent management. Professional degree in Hospitality, Tourism, and
Resort Management. Learned in HR/employment law (including EEO, compensation, employment
verification compliance, and Affirmative Action). A professional individual with experience and
success in sales and operations. Superior information processing abilities that help me to
draft/organize records and create strategic marketing plans. Futuristic thought processes and the
talent to motivate others and drive incredible performance. Ability to communicate proficiently with
individuals of varied backgrounds and build professional and personal networks. Excellent
multitasker with proven financial report building abilities. Highly organized and goal oriented.
Experience in personnel management and labor forecasting. Learned in sales metrics and yield
management. Self-motivated and passionate. Innate ability to create and implement unique
organizational and training designs. Love of analytics, strategic planning, implementation and
professional relationship building.

EDUCATION

COASTAL CAROLINA UNIVERSITY

08/2009-05/2016
Bachelor of the Arts in Hospitality, Tourism & Resort Management

EXPERIENCE

HUMAN RESOURCES RECRUITMENT COORDINATOR TABITHA

11/2015-PRESENT
Development of the applicant tracking system (iCIMS) to suit the needs of the company and the
creation/launch of new training materials as they pertain to this system. Train staff to use ATS/HRIS
systems effectively. Develop community relationships and networks to increase applicant flow. Create
recruitment and advertising plans in partnership with the VP of Talent and Culture. Evaluating budget
to determine ROI regarding recruiting and retention plans in partnership with the VP of Talent and
Culture. Attend jobs fairs and drive applicant flow by creating relationships based on a love of elders,
health care and Tabithas core values. Policy interpretation and application. Design talent recruiting
and retention strategies. Develop metrics and reports to analyze recruiting sources and retention
statistics. Connect with new hires to complete all necessary paperwork and ensure compliance with
HR law. Maintain in-depth knowledge of legal requirements related to recruitment and the hire of new
employees to reduce legal risk. Organization and tracking of candidate data and printed paperwork.
Screening of qualified candidates to ensure top quality candidates are received and reviewed by the
hiring managers. Evaluate challenges, patterns, and trends to provide proactive insights for HR
solutions and program designs. Actively champion and participate in culture initiatives including code
of conduct (10 Cs), L.I.V.E., Blank Page, and One Tabitha. Create job posting exposure by ensuring upto-date advertising is in place. Building communication and collaboration between all departments
and staff to ensure excellent candidate, employee, and onboarding experiences. Build strong and
trusting relationships with employees and co-workers by demonstrating empathy, integrity, business
acumen and a passion for Tabithas culture. Build devices of communication and reporting to be used
by the HR team to capture and retain world-class candidates.

RECRUITING COORDINATOR NELNET

1/2015-11/2015
Implement and manage the workflow module of iCIMS, our recruiting software. Input recruitment and
staffing data into iCIMS and Vista, our payroll software. Create and run various recruitment, retention
and staffing inquiries and requests. Troubleshoot issues/problems related to the online application
system. Interact with other departments and functional areas (Employee Services, Benefits, Payroll
and Information Technology) to make decisions about recruiting. Be responsible for all aspects of
recruitment. Develop, coordinate and implement marketing, recruitment, retention and human
resources public relations programs and strategies to ensure availability of qualified applicants.
Research of recruitment advertisement sites, job fairs and organization membership for educationalrelated recruitment. Research, coordinate and participate in all recruiting job fairs. Coordinate
recruitment needs with appropriate hiring managers. Analyze, respond to and resolve recruitment
issues. Be responsible for all aspects of staffing. Coordinate all VISA immigration processing issues
for employees in need of these services. Facilitate all Personnel Requisitions and new hires. Verify
background and drug screen checks on final candidates. Verify licensure/certification. Review final
hiring paperwork for accuracy and completeness. Develop community public relations and
partnerships with various community agencies. Help candidates complete tax forms, I-9s, direct
deposit forms, background and drug screen consents, and company agreements. Use E-verify to verify
employment eligibility. Answer employee questions regarding any part of the application and hiring
process. Perform other job-related duties as assigned, including performing special projects as
assigned.
STORE MANAGER SOMA
1/2014-1/2015
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing
services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal
guidelines; reviews time sheets and other payroll documentation for accuracy and submits as
appropriate. Create labor forecasts and respond appropriately. Promotes customer service by
ensuring associates are greeting and assisting customers; responds to customer inquiries and
complaints in a professional and timely manner. Models sales expectations by utilizing various
techniques and communicating product knowledge to the customer; recommends merchandise
selections or helps to locate or obtain merchandise based on customer needs and desires. Maintains
a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are
kept to the highest standard. Trains associates on visual merchandising techniques to ensure store is
maintained at all times. Monitors associate sales activities and productivity; acknowledges and
communicates performance to associates; motivates and trains associates to achieve full potential.
Performs all financial activities effectively and in accordance with policy including cash handling and
reporting, price changes, and merchandise handling; ensures all register transactions are completed
accurately and in accordance with policy. Administers all operational processes including inventory
receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of
physical inventories. Facilitates and/or manages the general operations of the store ensuring that the
store is in working order and adequately maintained to ensure safe and efficient operations. Supports
compliance with all applicable laws, loss prevention policies, operating procedures and controls;
conducts associate training as needed to reinforce proper controls. Assists in the recruiting, hiring,
and development of store associates; interprets Key Performance Indicator reports and delivers
coaching as needed; provides feedback to Regional Manager for associate performance appraisals
and evaluations. Other duties as assigned/required.
ASSISTANT GENERAL MANAGER QUALITY INN
9/2010 - 6/2013
Manage hotel restaurant and bar which duties include supply and food ordering, menu creation,
customer service training, liquor license and training, food handlers permit licensing and maintaining
DHHS cleanliness standards. Manage and maintain all year or seasonal lodging facilities. Observe
and monitor workers' performance to make sure that company rules and procedures are being
followed. Confer and cooperate with other department managers to coordinate hotel activities, such
as weddings. Answer questions about hotel policies and services. Resolve customers complaints.
Use customer service and satisfaction surveys to improve and build processes. Arrange telephone
answering service, mail delivery, and answers customers questions about Lincoln and surrounding
area. Use computers to order food and beverages, or prepare reports. Purchase supplies or services
from outside vendors, such as laundry, repair, and trash. Inspect hotel for cleanliness and
appearance. Coordinate front-office duties and resolve problems. Greet and register guests. Show,
rent, or assign rooms or suites. Collect payment. Create income/expense reports for corporate.
Interview and hire staff. Maintain necessary new hire paperwork. Delegation and assignment of
duties to workers and scheduling shifts.