Network Video Recorder

Installation Manual

Supports models from:

NVR-Q41120
 Thank you for purchasing this Network
Video Recorder.

This install guide covers basic setup, installation

and use of your surveillance system.

For detailed technical support and software

downloads, visit our Help Centre at:
help.c5k.info

Note: This guide references the latest version of the NVR

firmware (as of Q4 2020). Some images and instructions help.c5k.info
may differ depending on firmware version.

Software utilised in this manual was current at

the time of manual creation.
For the latest version of surveillance software
for PC and Mac systems, please scan the QR
code or follow the link to the right.
A brief overview of key software is listed below:
SmartPSS: Remote view application for live
view, playback and configuration of your
surveillance system. For Windows & Mac PCs.
Smart Player: Playback exported footage &
convert video files for Windows & Mac PCs.
Scan QR code or navigate to:
DMSS: Mobile surveillance application for iOS help.c5k.info/software/software-downloads
& Android

2 NVR Quick Start Guide - Version: NVR-Q41120

 Table of Contents

1. Pre-Installation 4
1.1 Pre-Installation Safety Information 4
1.2 Connecting your NVR and Cameras 4
1.3 NVR Rear Panel & Setup Diagram 5

2. Installing Cameras 6
2.1 Maximising Camera Effectiveness 6
2.2 Mounting Surveillance Cameras 6

3. NVR and Camera Configuration 8

3.1 First Boot and Startup Wizard 8
3.2 Configuring Surveillance Cameras 15
3.3 Manually Addressing IP Cameras via Switch 16
3.4 Configuring Storage Settings 17

4. Footage Playback 18
4.1 Accessing Stored Footage 18

5. Footage Backup & Viewing 20

5.1 Backup Footage to USB 20
5.2 Viewing Footage on a Computer 21

6. Intelligent Functions 23
6.1 Mounting Surveillance Cameras for AI Functions 24
6.2 AI Live View 26
6.3 Motion Detection 27
6.4 Tripwire & IVS Setup 28

7. AI Face Detection 29
7.1 Face Detection & Recognition 29
7.2 Adding Faces to the Face Library 31
7.3 AI Trigger Actions 32

8. Smart Search 33
8.1 Face / Vehicle / Non-Motor Vehicle / Human Body Detection 33
8.2 Face Recognition Smart Search 34

9. Troubleshooting 35

Visit help.c5k.info for more information and support 3

 1. Pre-Installation

1.1 Pre-Installation Safety Information

Before connecting your NVR (network video recorder) or cameras, please ensure the following safe installation
guidelines are adhered to.

• Do not place cords from the NVR where they can be pinched or stepped on.
• Do not place heavy objects on cords, or cover cords with rugs or carpet.
• Do not expose the NVR to excessive heat or moisture.
• Leave at least 50mm of space between the NVR and other objects to allow ample air circulation.
• Never immerse any component in water and do not spray cleaners or solvents on the cameras.
• Shut down and unplug the recorder before cleaning. When cleaning, use a damp, lint-free cloth only.
• Service of your NVR or surveillance cameras should only be handled by qualified technicians.

We recommend only using Surveillance-grade HDDs with your NVR, such as Seagate Skyhawk or WD Purple. These
HDDs are built to handle the heavy workload of 24/7 recording; standard HDDs may encounter performance issues.

1.2 Connecting your NVR and Cameras

The following section will detail connecting the NVR and surveillance cameras. It is recommended that cameras and
connections are tested before mounting. If there is no image, an error message or dark screen when first connecting
cameras, see Troubleshooting in Section 8 in this guide.

Refer to 1.3 NVR Rear Panel & Setup Diagram for full NVR & system diagrams. Refer to rear panel diagram Fig 1.1 or
your NVRs diagram/dimensions for input and output locations.

1. Connect the cameras to the NVR: Using CAT5e/CAT6 LAN cables, connect cameras to the built-in PoE Ports on
the back of the NVR. No additional power is required for the cameras.
2. Connect network switches to the NVR: Connect any network switches to the LAN ports on the back of the NVR.
NOTE: Connect to a LAN (Ethernet) port, NOT a PoE port.
3. Connect a display: Using an HDMI or VGA cable, connect a monitor or television (not included).
4. Connect the mouse: Connect the USB mouse to the rear USB port, saving the front port for easy USB backup.
5. Connect to your local network: Using the included Ethernet patch cable, connect to your switch or router.
6. Connect NVR power: Plug in the supplied AC power cord to the rear of the NVR.

Upon activating power, LED lights at the front of the NVR should turn on and the NVR will sound on startup. The NVR
will then run your surveillance user interface. Cameras will be detected automatically. This completes a successful first
boot of your surveillance system and you may begin configuring surveillance cameras.

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 1.3 NVR Rear Panel & Setup Diagram

NOTE: Your NVR (network video recorder) model may differ - a 16 channel NVR is shown below.

Video Inputs: PoE/ePoE Audio: 1x channel RCA VGA: Video

network ports for camera input/2x channel output for output for
data & power microphone/loudspeaker older monitors

100~240VAC: LAN: Network USB: Connect HDMI: HDMI video Alarm: External
Power input (Ethernet) Ports mouse or backup output for modern alarm trigger
device monitors & TVs input/output

Fig. 1.1: NVR Rear Panel Diagram

PoE Network IP Cameras

Remote View Power Cable
via Mobile Switch (via PoE Switch)

Network
(CAT5E/6)

HDMI / VGA

Internet Connection
USB

IP Cameras
(Direct PoE)

Router
Power Input
LAN PoE

or

Monitor NVR Mouse

Fig. 1.2: System Setup Example

Visit help.c5k.info for more information and support 5

 2. Installing Cameras

2.1 Maximising Camera Effectiveness

To maximise the effectiveness of your surveillance cameras, follow these guidelines for camera mounting.

• Avoid pointing cameras directly in front of large objects, including walls & eaves. When infrared turns on in at
night or in low-light, it may be reflected back into the camera, resulting in an over-bright image.

• Avoid pointing cameras directly at light sources.

• Consider how the sunlight changes during the day. Mount your camera where sunlight has minimum impact.

• Consider your local and state laws before installing your cameras. This may affect where you point your surveillance
cameras.

• Avoid direct exposure to weather. If possible, mount under an eave or awning. While the cameras are water-
resistant, rain on the lens will affect image quality.

• Ensure the mounting surface thickness can support triple the weight of the camera.

• Do not mount the camera behind glass as this can reduce performance and usability of surveillance in both day &
night images.

• Light levels should be approximately the same between the camera and the targeted area.

• Do not place camera or cabling near high voltage wires or other sources of electrical interference.

2.2 Mounting Surveillance Cameras

1. Loosen the camera mount assembly by adjusting the locking screw with the included wrench.

2. Mark the screw position on the mounting surface.

3. Drill mounting holes for the wall plugs.

4. Drill a larger hole (approx. Ø10mm) so the camera cable can pass through the mounting surface.

5. Pull the cables through the building walls/ceiling from the camera to the recorder.

6. Connect the camera LAN cables, ensuring your camera is sealed away from rain and dust. If installing in an area
where moisture exposure is possible, seal power and video connections with self-amalgamating tape (not included).

7. Affix the camera to the mounting surface using the supplied screws and wall plugs.

8. Reassemble the camera, loosely locking the enclosure using the locking screw and wrench.

9. Connect the LAN cable back to the NVR and view the video feed.

10. Adjust your camera to the desired position.

11. Tighten the locking screw(s) to complete mounting.

NOTE: To adjust the angle of cameras with tri-axis mounting, simply loosen the locking screw(s) to adjust your camera’s
position, then tighten again once finished.

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 2.2 Mounting Surveillance Cameras (cont.)

NOTE: Diagrams shown below assume camera to be mounted on masonry. Cameras mounted on drywall (gyprock,
plasterboard, etc.) will require special mounting screws or toggles (not included).

Diagrams are examples only - screws and other physical components may vary depending on your camera model(s).

Self-tapping Wall plugs Cables

screws
Camera Base Surface Locking screw

Fig. 2.1: Mounting diagram for fixed bullet Fig. 2.2: Tri-axis fixed bullet adjustment

Cables

Surface
Locking screw
Wall plugs
Pedestal

Self-tapping screws

Camera

Allen key

Locking screw

Enclosure

Fig. 2.3: Mounting diagram for fixed dome Fig. 2.4: Tri-axis fixed dome adjustment

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 3. NVR and Camera Configuration

3.1 First Boot and Startup Wizard

After successful connection and boot of your NVR, you will be taken through first-time setup for your surveillance
system. Here you will configure system security and begin customising your NVR, including setting camera encoding
options, record scheduling, network setup and remote view configuration. USB keyboards are supported, but not
required; an on-screen keyboard will appear when needed.

NOTE: Each setting shown in the Startup Wizard can be modified later via the NVR Main Menu. See the Menu Quick
Guide in Section 6 or see the full user manual for more information.

Following the prompts, complete each section in the Startup Wizard, as detailed below:

3.1.1 Startup Wizard

When the NVR is powered up for the first time or the NVR is restored to factory settings, the Startup Wizard will be
displayed. Users can set common NVR functions by following the procedures step-by-step

3.1.2 Securing your NVR

In the Startup Wizard, you will be prompted to change the admin user password. This is to prevent unauthorised
remote access via the Internet to your NVR.

1. Enter a strong admin user password, using letters, numbers & symbols. Confirm this password.

2. (Recommended) Enter a Prompt Question (password hint).

3. (Optional) Draw an Unlock Pattern for quick unlocking.

4. (Recommended) Enter an email address to be used for password resets.

5. (Recommended) Enter security questions/answers to be used if the admin password is forgotten. Note that answers
are case-sensitive.

NOTE: Email address password resets require a mobile phone with the DMSS app. This can be downloaded for free from
the App Store / Google Play.

NOTE: We strongly recommend setting up email password reset and security questions. If the password is forgotten
and no recovery method is set up, the recorder will need to be sent back to the supplier for a system reset, which will
incur a fee even if the system is still within the warranty period.

Fig. 3.1: Enter Password screen. Fig. 3.2: Password Protection screen.

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 3.1 First Boot and Startup Wizard (continued)

3.1.3 Automatic Updates

Here, you can choose whether you want your system

to Auto-check for updates. This feature will notify
you whenever a new firmware update is available and
downloads it.

For compatibility with future cameras and to receive

security updates, we recommend automatic updates be
turned on.

To enable & disable Auto-check or to manually check

for updates, go to the Upgrade page at: Main Menu ->
Operation -> System Maintain -> Upgrade

NOTE: Automatic updates require an internet connection.

Fig. 3.3: Auto-check for updates

3.1.4 General NVR Setup

You will now be directed to General setup. Here you can confirm basic options of your NVR. By default, your NVR
is set to have 5 minutes of instant replay and will logout automatically after 10 minutes. You can also change mouse
sensitivity and confirm date & time.

Default settings are adequate to get started, we recommend checking the following:

1. In the General menu, assign a name to your NVR by changing the Device Name field.

2. Confirm the settings and click next to go to the Date & Time menu. This will directly affect recording, footage
search & playback. You can optionally enable NTP to ensure time is correct (this requires an internet connection).

3. Users in NSW, VIC, SA, TAS and ACT will need to enable DST (Daylight Saving Time). Adjust Start Time & End
Time settings according to your region and the year.

NOTE: Daylight Saving Time begins at 2am on the first Sunday in October, when clocks are put forward one hour. It
ends at 2am (which is 3am Daylight Saving Time) on the first Sunday in April, when clocks are put back one hour.

Fig. 3.4: General setup section Fig. 3.5: Date & Time setup

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 3.1 First Boot and Startup Wizard (cont.)

3.1.5 Configuring TCP/IP, P2P, and Remote View

NOTE: For the following section, please ensure the LAN (Local Area Network) is connected to your router or switch
and that your Internet connection is available. Also, have your Internet connected phone or tablet ready for configuring
surveillance remote view.

Network setup will be prompted next, enabling you to connect your NVR to the Internet. First ensure that your NVR
is connected to your switch or router via the included CAT5 cable (detailed in Section 1.3). For the simplest setup we
recommend using DHCP to connect to the Internet. You will then be prompted to configure P2P for remote view on
your device.

1. In the TCP/IP section, see Fig. 3.6. The IP

address of the NVR will be shown.

2. Select and enable DHCP (Dynamic Host

Configuration Protocol).

3. Should you wish to use a static address,

contact your Internet administrator for
details.

4. Click Apply to continue.

Fig. 3.6: TCP/IP setup section settings (example only)

5. Click Enable to enable P2P remote view.

6. NVR Status should read Online. This

indicates an active Internet connection.
(This may take a few minutes).

7. Scan the left QR code, Cell Phone

Client, or search your App Store to
download the DMSS app.

Fig. 3.7: P2P setup section, with QR codes (example only)

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 3.1 First Boot and Startup Wizard (cont.)

Remote View: Adding NVR via QR Code

The following details remote view configuration

via the DMSS app (Apple iOS / Android) on your
device. Depending on the device or app version,
menus may function or appear slightly different to
those explained below.

1. Go to the Home screen.

2. To add your NVR by QR Code, select the
Button and then select SN/Scan.
3. Scan the Device SN QR code that you see in
the P2P section (Fig. 3.7).
4. Optionally, select Manually Enter SN to type
in the device SN (serial number) to manually
add device.
Fig. 3.8a: Home Screen Fig. 3.8b: QR Scan
5. Select the Device Type as NVR.
6. Choose a name for your NVR in Device Name.
7. Enter the Username and Password for your
NVR. The default username is admin and the
password is what was set in Section 3.1.2
8. Tap “Save”.

Remote View: Enabling Push Notifications

After adding your Recorder to your iOS / Android

device, the next step is to enable notifications.
This will allow you to receive & respond to
surveillance app alerts on your device.
Fig. 3.8c: Manual S/N Fig. 3.8d: Add Device

1. Go to the Home screen.

2. Select the ... Button on the device to add
push notifications for.
3. Select Device Details.
4. Select Notifications.
5. Toggle Alarm Notifications to ON (blue).
6. Tap on the notifications you wish to receive and
enable them. E.g. To enable notifications for
Low HDD Space: Tap Disk Alarm, then enable
Low Space.
7. Tap “Save”.

Fig. 3.8e: Device Details Fig. 3.8f: Alarm Notification

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 3.1 First Boot and Startup Wizard (cont.)

3.1.6 Configuring Surveillance Cameras

After configuring remote view, the Startup Wizard will take you to the Camera List menu. This menu will display all
detected cameras. Users can also add cameras manually. Cameras that are connected will automatically be displayed.

Fig. 3.9: Camera List

Device search: Search all network cameras in the same network segment. To add a camera, double click on the
camera list or check the box then click Add button. See 3.3 Manually Addressing IP Cameras via Switch for details.
Initialize: Used to configure manually added cameras.
To add manually with known IP address:
1. Type the camera’s IP address in the box left of the Search button, then click Search.
2. Alternatively, you can click the Manual Add button and input the camera’s IP address and password.
Channel: The camera’s channel number.
Status: Camera connection status. Red circle = camera is offline. Green circle = camera is online.
IP Address: Network camera’s IP address.
Port: The port number of the network camera.

3.1.7 Configuring Recording Schedules

Finally, you will be prompted to setup your Schedule for recording. Here you can define the recorded footage schedule
in the Record menu (Fig. 3.10), and the recorded image snapshot schedule in the Snapshot menu. By default, cameras
are set to non-stop Regular recording (24 hours a day, 7 days a week). Motion detection recording is not set by default.

Schedules can be set in hourly periods for individual days for each camera, with colour-coded options for:
• Regular (green) for all regular recording.
• MD (yellow) for recording on motion detection.
• Alarm (red) for recording on triggering an integrated alarm.
• MD & Alarm (orange) for simultaneous alarm/motion detection recording.
• IVS (blue) for recording on triggering IVS (Intelligent Video Surveillance) such as a virtual tripwire.
• POS (purple) for point of sale transactions.
We recommend adding MD & Alarm & IVS to all channels to accompany your regular recording.

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 3.1 First Boot and Startup Wizard (cont.)

Fig. 3.10: Recording Schedule

Setting Motion Detection & Intelligent Recording

1. Click the Channel drop down to select All cameras.

2. In the days column, toggle the All check box to simultaneously set recording schedule parameters for every day of
the week.

3. Check the yellow MD check box to select motion detection recording.

4. Click the schedule to fill in areas for motion detection recording. We recommend a 24/7 schedule to mirror the
Regular recording schedule (Fig. 3.10).

5. Repeat steps 3 & 4 with the blue IVS check box to set intelligent recording (tripwire, face detection, etc).

6. Click Apply to the confirm recording schedule changes and move on to Snapshot Schedule.

Setting Snapshot Schedule

The Snapshot Storage Schedule is configured similarly

to the Recording Schedule. For consistency between
recording and snapshots, we recommend using the same
settings used for the Recording Schedule.

You have now set up motion detection & intelligent

recording. This will be beneficial when it comes to
searching footage in playback (Section 4.0). This can
be edited any time from Main Menu -> Management-
Storage -> Schedule.
Fig. 3.11: Snapshot Schedule

Note: For instructions on how to configure MD / IVS etc., see 6.3 Motion Detection & 6.4 Tripwire & IVS Setup.

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 3.1 First Boot and Startup Wizard (cont.)

3.1.8 Completed Setup

Startup setup is complete. Below is an example of a View 8 Liveview setup. Before mounting cameras, familiarise
yourself with the user interface and menu layout.

Camera
Number

Right-click Menu:
• Main Menu
• Search Playback
Camera • PTZ/Focus Control
Status Icons • Viewing Options
• Sequence
• Smart Tracking
• Custom Split
• Camera List
• Manual Record
Camera • Preview Mode
Name • Auto Focus
• Image Snapshot

Fig. 3.12 View 8 Liveview screen with right-click menu open.

Liveview Controls

• Double-click on a camera window to make it full-screen; double-click again to return to normal view.
• Right-click to access the right-click menu.
• From the right-click menu, click Main Menu to access most configuration settings.

Main Menu Controls

• Mouse wheel scroll to view more menu options.

• Left-click to enter a menu.
• Right-click to return to the Main Menu / return to the Liveview screen from the Main Menu.

3.2.1 Camera Quality & Bit Rate

After the Startup Wizard has been completed, you can make adjustments to the camera settings via the Encode menu
From the Main Menu go to the Management section at the bottom and click Camera.

Each camera features a Main Stream for high quality streaming to the NVR; and a Sub Stream for low quality, low data
streaming to your remote view phone or tablet. You can configure both of these streams for each individual camera,
so you can choose to prioritise quality for important cameras and recording time for others.

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 3.2 Configuring Surveillance Cameras

3.2.2 Encode Setting Definitions

You can configure a number of settings to achieve greater image performance or increased record time, including:

Type: This dropdown menu switches between encode settings for Regular and MD (Motion Detection). Different
encode settings can be separately set for each type of recording mode (Standard camera streams will use Regular
settings, while camera streams with Motion Detection enabled will use MD settings).

Bit rate: The rate at which video data travels from the camera to the recorder, measured in Kilobits per second. This
directly determines the quality of the video stream and how much capacity footage will occupy on the hard drive.

Bit Rate Type: How bit rate is controlled. By setting CBR (constant bit rate), the camera bit rate is pre-defined and
camera quality is constant no matter what is being captured. By setting VBR (variable bit rate), the camera uses a
low bit rate when there is little scene activity and switches to a high bit rate when there is more activity. CBR ensures
constant quality, whilst VBR conserves hard drive capacity in times of low activity.

Compression: The compression technology used when encoding footage for storage on a hard drive. H.265 is the most
efficient at compressing footage for storage on your hard drive and will provide the most total record time.

Resolution: The camera’s image resolution; dictates the size of captured images. A high set resolution means larger
pictures captured by the camera each frame, which means higher required bit rate & hard drive storage capacity.

Frame Rate (FPS): Frames per second, or, the number of images that make up each second of video captured by the
camera. A high frame rate means more data per second is captured by the camera and sent to the recorder, this requires
a higher set bit rate & hard drive storage capacity.

Encode Menu
From the Main Menu select Management-Camera, then the Encode tab.
• In the Encode menu, select each camera channel and set desired encoding options (Fig. 3.15, see suggestions Fig. 3.16)
Snapshot Menu
From the Main Menu select Management-Camera, then select the Encode tab.
• In the Snapshot menu, you can configure the NVR to record image snapshots to be taken at Timing intervals,
based on the Snapshot Recording Schedule (see 3.1.7 Configuring Recording Schedules), or on Trigger, via
camera motion detection.
• This creates image files alongside your recorded footage.

Fig. 3.13: Example encode settings for channel 1

(Quality Optimised 8MP, H.265 system)

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 3.2 Configuring Surveillance Cameras (cont.)

3.2.3 Example Encode Settings

Below are suggested camera stream values to be set for individual cameras. This shows quality optimised values &
maximum recording-time optimised values.

NOTE: To conserve mobile data usage while using remote view, 320Kbps Bit Rate is recommended for Sub Streams.

Quality Optimised Recording Time Optimised

Field
Main Stream Sub Stream Main Stream Sub Stream
Resolution 3840 * 2160 720 * 576 3840 * 2160 720 * 576
Frame Rate 7fps 7fps 7fps 7fps
Bit Rate Type CBR CBR VBR VBR
Bit Rate 6144Kbps 1536Kbps 2048Kbps 320Kbps

Fig. 3.14: Suggested camera stream values to be set for individual cameras.

3.3 Manually Addressing IP Cameras via Switch

This section covers how to add additional IP cameras that are connected to the NVR via network switch.

3.3.1 Initialising and Manually Addressing IP Cameras

1. From the Live View screen, right-click and select Camera Registration.

2. Select Device Search.

3. Tick every camera that you wish to initialise, then click the Initialize button.

4. You will be brought to an Enter Password screen. Tick Using current device password and email info, then click Next.

5. Enter the IP Address, Subnet Mask and Default Gateway, then click Next. (NOTE: When initialising more than one
camera, the last section of the IP address will be incremented by the Incremental Value.)

6. Click Finished.

7. Select the Cameras you wish to add, then click Add.

8. The cameras should now be displayed from Live View.

Fig. 3.15 Camera Registration

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 3.4 Configuring Storage Settings

3.4.1 Configuring Basic Storage Settings

Here, you can configure the settings for situations when the HDD is full, file size/time length of recorded video, and the
settings for auto-deleting old files.

To configure basic storage settings, from the Main Menu select Management-Storage, then select the Basic tab.
• HDD Full: Configure the settings for when all the read/write discs are full, and there is no more free disc.

• Pack Mode: Configure the time length and file length for each recorded video.

• Auto-Delete Old Files: Configure whether to delete the old files or not. If yes, also determines how many days of
footage are deleted.

Click Apply to save settings

Fig. 3.16: Storage Settings

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 4. Footage Playback

4.1 Accessing Stored Footage

To access footage playback, select the Playback button from the Main Menu. Stored footage can be accessed by
searching by date and refined by footage type (Regular, Motion Detection, Alarm, etc). The below image details the
playback interface with footage selected.

After locating desired footage, you can immediately backup the video by using the playback menu. See Section 5.1.1
for more information.

4.1.1 Playback Footage by Date

Use Fig. 4.2 on the opposite page as a guide.

1. Ensure that the correct HDD is selected and that REC checked in Source Select.
2. Using the Date Select calendar, choose your date for footage playback. A coloured dot icon indicates stored
footage is available for that day (Fig. 4.1).

Sun Mon Tue Wed

1 2 3 4
Fig. 4.1: Data Select calender, with Sun, Mon & Tue selected.

3. Select the cameras to be viewed. The screen will automatically split depending on the amount of cameras selected.
4. The Footage Timeline should populate with stored footage, indicated by coloured bars in the timeline. Click
anywhere on the timeline to begin footage playback. Other cameras will automatically sync their playback to the
selected camera.
5. For greater precision playback control, zoom in on areas using the Timeline Zoom, up to 30 minutes.
6. Using the Playback Controls, you can speed up or slow down playback, place marks on key footage times and
take snapshots.

4.1.2 Playback Footage by Smart Search

NOTE: Smart search requires motion detection to be recorded to function. You can only Smart Search playback footage
one camera at a time. If Smart Search is not functioning, check Section 6 for troubleshooting.
1. As detailed in the previous section, use Date Select to locate your desired date for footage playback, and choose
a single camera only in View Select.
2. Click anywhere on the Footage Timeline to begin playback. Then select the Smart Search button .
3. A grid will appear overlaid onto your camera playback. Highlight an area of interest on the grid. This will define the
motion detection area that is used by Smart Search.
4. Select the Smart Search button again to begin playback of all motion detected events in the area you selected.

By configuring your recording schedule for motion detection and by using Smart Search, you can quickly find the
footage you require. For Footage Backup, proceed to Section 5.

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 Source
Select
Camera
Display
Date
Select

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Smart
View
Search
Select

Playback Backup
Controls Controls

Footage
Timeline Timeline
Zoom

Fig. 4.2: Four camera view simultaneous footage playback.

19
 5. Footage Backup & Viewing

5.1 Backup Footage to USB

Should you wish to preserve recorded footage before it is overwritten, you will need to perform a footage backup.
Footage can be exported from your NVR in a .DAV or .MP4 file. A .DAV file will require conversion for sharing, whereas
an .MP4 file is compatible with most video players on Windows or Mac PCs. Each file type is covered in Section 5.2.

There are two different ways to backup footage to USB: via the Playback menu through searching playback footage;
and by performing a direct backup via the Backup menu. Both are accessed via the Main Menu.

File selection (.DAV/.MP4) is only available in the Backup menu. Backup in Playback Menu outputs .DAV files only.

Note: When backing up footage to an external HDD, it will first need to be formatted by selecting the “Format” button. This
will clear all data on the external HDD.

5.1.1 Backup Footage via Playback Menu 5.1.2 Backup Footage via Backup Menu

Using the Playback Menu, find start/end points of backup Using the Backup Menu, specify start/end dates &
footage by using playback video as a reference. times across multiple cameras simultaneously. This is
useful for large footage export, such as full days.
1. As detailed in Section 4, locate the footage you wish
to backup. Select the desired camera in single view 1. Select Backup from the Main Menu, or, insert your
mode. USB device and select File Backup.

2. Using the Footage Timeline, click the approximate 2. Here, you can select the Type of footage to backup
desired time for your backup video start point. (default: All), the Start Time and End Time and
Selecting the Clip Button on the Backup what Record Channels to backup video from.
Controls (Fig. 5.1), this will set your start point.
3. Selecting Search will populate the list with individual
3. Again, using the Footage Timeline, click the video clips ready for backup. Clips can be added or
approximate desired time for your backup video end removed from the backup process using the check
point. Select the Clip Button again to set your end box.
point.
4. Select Start to begin backup.
4. Select the Save Button to open the Backup menu. NOTE: Regular type footage (R) will be split into in one
hour segments, unless Motion Detection type footage
5. This process can be repeated to add more clips from
(M) was recorded.
different channels.
Storage capacity is also shown. Ensure you have the
6. Plug in your USB device, exiting any automated
required storage to accept the backup video.
prompts, and select Backup to begin backup.

Fig. 5.1: Backup Controls in Playback Menu. Fig. 5.2: Backup Menu

20 NVR Quick Start Guide - Version: NVR-Q41120

 5.2 Viewing Footage on a Computer

The following details instructions for viewing footage on Windows or Mac personal computers. Video conversion may
need to take place for viewing on other devices, eg: smartphones, tablets, etc.

Now that you have backed up footage to a USB in .DAV / .MP4 format, you are ready to view it on a personal computer.

• .DAV footage can be viewed using the Smart Player Lite program and cannot be played on mainstream media
players without file type conversion.
• Smart Player can export your videos to .AVI file type to be viewed using another media player such as Windows
Media Player & VLC Media Player
• .MP4 footage can be directly viewed using most players, including Windows Media Player & VLC Media Player

5.2.1 Viewing .DAV Video Files on PC with Smart Player Lite

Note: Smart Player Lite is automatically copied onto the USB device when performing footage backup from the NVR.

1. To view .DAV footage in Smart Player Lite, either click the Add Files button and select the file from your USB,
or drag & drop the file onto a selected play window.

2. Using the .DAV file, Smart Player Lite adds functionality similar to your NVR in footage playback, such as synchronous
playback of multiple channels.

3. Open the Options menu . Here, you can set the directories and formats for saved snapshots (.BMP/.JPG) and
videos (.DAV/.AVI). You can also adjust video aspect ratio and other options.

4. You can export clips by pressing the Record button once to begin recording, then again to end recording.

5. Similarly, you can take snapshots by pressing the Snapshot button once.

Fig. 5.3: Footage playback using the included Smart Player Lite for Windows

Visit help.c5k.info for more information and support 21

 5.2 Viewing Footage on a Computer (cont.)

If you want to play the video on a different device that does not have Smart Player program, select Export Type as .AVI.
File type .mp4 can be viewed on a wider range of devices, however you cannot choose to export files as .mp4 on the
Smart Player program. You must export files as .mp4 via the recorders back up menu.

Fig. 5.4: Exporting footage to .AVI File on Smart Player program

5.2.2 Viewing .MP4 Video Files

The .MP4 file format is a common video format, compatible with Windows Media Player and most other video players.

.MP4 videos can also be played by VLC Media Player. This free open source player is available across many platforms,
including:

• Desktop: Windows, Mac OS and Linux

• Mobile: Android and iOS

1. Access your USB device and open your backup .MP4 footage video using one of the media players mentioned
above.

2. .MP4 files cannot be viewed using Smart Player Lite. They do not retain time/date data like .DAV files.

Software utilised in this manual was current at the time

of manual creation.

For the latest version of surveillance software for PC and

Mac systems, please scan the QR code or follow the link
to the right.

A brief overview of key software is listed below:

SmartPSS: Remote view application for live view,

playback and configuration of your surveillance system.
For Windows & Mac PCs.

Smart Player: Playback exported footage & convert

video files for Windows & Mac PCs.

DMSS: Mobile surveillance application for iOS & Android Scan QR code or navigate to:
help.c5k.info/software/software-downloads

22 NVR Quick Start Guide - Version: NVR-Q41120

 6. Intelligent Functions

NOTE: Before enabling IVS or AI features, ensure that you have configured IVS recording schedules (refer to
3.1.7 Configuring Recording Schedules), or these functions will not work.

There are 2 different ways AI can processed - By Camera or By Device. By Camera mean the AI processing takes
place in the camera itself. By Device means the recorder is processing information, not the camera. Please note that
only select cameras and recorders support AI functions.

AI lets your CCTV system go beyond surveillance, delivering advanced & powerful detection tools. When properly
configured, these functions can alert you to suspicious activity in real time via email/smartphone notification and let
you easily search through surveillance footage via event history.

Below will explain the different types of AI functions. Keep in mind that functions are camera and recorder specific.

• Face Detection – Face Detection will trigger whenever any face has been detected. Best suited for use
directly above entry doors.
• Face Recognition – Trigger events upon detecting specific pre-determined faces from a face database. Face
Detection must be used in conjunction with Face Recognition,
• Tripwire – A virtual line is drawn over the camera image. If it gets broken, an event will be triggered. Suitable
for both indoor and outdoor locations, with the camera mounted up high, looking down.
* Perimeter Protection can also be applied to Tripwire, distinguishing vehicles and cars.
• Intrusion – A virtual area is drawn over the image. If it gets broken, an event will be triggered. Suitable for both
indoor and outdoor locations, with the camera mounted up high, looking down.
* Perimeter Protection can also be applied to Intrusion, distinguishing vehicles and cars.
• Abandoned – A virtual area is drawn over the image. If an object gets left in the area and event will be triggered.
• Fast-Moving – A virtual area is drawn over the image. If a fast-moving object is detected, an event will be
triggered. Best suited for outdoor environments such as driveways.
• Crowd Gathering Estimation – A virtual area is drawn over the image. If a group of people is detected
entering the area, an event will be triggered.
• Missing – A virtual area is drawn over the image. If an object is missing in the area, an event will be triggered.
• Loitering - A virtual area is drawn over the image. If someone is standing in the area for a set amount of time
an event will be triggered. Best suited to a shop.
• People Counting – Used to count the number of people going through a specific area and providing statistics.
Best suited to a busy environment such as a train station, or shop entry.
• ANPR – Automatic License Plate Recognition – Used to trigger events after a number plate is detected.

To properly configure an IVS function, there are several sections of this manual to follow:

• 3.1.7 Configuring Recording Schedules to enable Motion Detection & IVS recording.
• 6.1 Mounting Surveillance Cameras to ensure cameras are optimally mounted to perform their function.
• 6.3 Motion Detection / 6.4 Tripwire & IVS Setup / 7.1 Face Detection & Recognition, depending on which
function(s) are being used.
• 7.4 AI Trigger Actions to set which Trigger Actions are activated in response to events.

Visit help.c5k.info for more information and support 23

 6.1 Mounting Surveillance Cameras for AI Functions

When using AI features, correct camera mounting is crucial for AI triggers to be reliably received. Use the information
below to mount the cameras correctly.

6.1.1 Mounting for Face Detection/Recognition

When using face detection and/or face recognition, the camera will need to be dedicated to the task. It will need to be
focused on the entry point to the premises, not covering a wide area.

When installing the camera it is vital to ensure that scene is well lit. Avoid light coming from the back or sides of the
scene.

Recommended Mounting Distance

3.6mm 2.0MP IP camera

Parameter Recommend Value

°
Height (H) 2.5m
H
Horizontal Distance (D) 6m
Degrees 15°

Fig. 6.1: Face Detection mounting diagram

6.1.2 Mounting for ANPR

When using ANPR, the camera will need to be dedicated to the task. It will need to be focused on the entry point to
the premises, not covering a wide area. For example, it can be used in a driveway at an electric gate, or at a shopping
center with a boom gate.

The camera needs to get a clear image of the number plate, with the vehicle at a standstill.

At night, light emitted from the infrared illumination LEDs on the camera must reflect from the number plate and return
into the camera lens. If the angle is too sharp, the light will bounce away from the lens and the number plate will not
be readable. At the same time, you must ensure that the camera is mounted in a location where it is not subjected to
the direct beam from the vehicle headlights for long enough to get an image – halogen lights will overwhelm the image
sensor resulting in glare that cannot be corrected by the software highlight compensation.

ANPR Camera Mounting – From center of driveway

Parameter Recommend Value °

Height (H) 2.5m

H
Horizontal Distance (D) 6m
Degrees (°) 10°

D
Fig. 6.2: ANPR mounting diagram

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 6.1 Mounting Surveillance Cameras for AI Functions (cont.)

6.1.3 Mounting for People Counting

When installing a camera for use with people counting, the camera must be looking top down. The doorway must be
no more then 3m wide. If the doorway is wider then 3m, a second camera may be required.

People Counting – Distance from Floor

– 2MP 3.6mm IP Camera

Parameter Recommend Value

Height (H) 3m

Fig. 6.3: People Counting camera view example

6.1.4 Mounting for Tripwire, Intrusion, Missing, Abandoned, Fast Moving, and Loitering

When installing a camera for use with any of the above functions, the camera will need to positioned looking over the
area. When the trigger area is drawn, it should not be around the edges of the image, as this will cause inconsistent
triggers.

Fig. 6.4: Tripwire camera view example Fig. 6.5: Intrusion camera view example

Visit help.c5k.info for more information and support 25

 6.2 AI Live View

AI Face Detection & Recognition results can be displayed in real-time on the Live
View screen. This will show every face that is captured by the AI system, and
additionally, if Face Recognition is activated, compare it to faces in the database
and show comparison results (with accuracy %).

Enabling AI Mode in Live View

1. While on the Live View screen, right-click to open the menu.

2. Hover over Preview Mode.

3. By default, the General Preview Mode is enabled. Select AI Mode.

4. If AI & IVS have been configured correctly, live face capture results should now
be displayed on the right side of the screen.

Fig. 6.6: AI Mode in

Live View Menu

Fig. 6.7: Live playback with Face Detection info on right panel

26 NVR Quick Start Guide - Version: NVR-Q41120

 6.3 Motion Detection

NOTE: Before enabling motion detection, ensure that you’ve configured MD & Alarm recording schedules (refer to
to 3.1.7 Configuring Recording Schedules).

6.3.1 Enabling Motion Detection

1. From the Main Menu, select Alarm.

2. Select the Video Detection tab and then the Motion Detect Tab.

3. Select the channel you want to Enable motion detection on with the drop down menu.

4. After this you can choose to toggle motion detection sensitivity and area by selecting Region Settings.

5. You can also configure what actions are taken once the IVS event is triggered.

6. Click Apply to confirm settings.

Fig. 6.8: Motion Detection Screen

6.3.2 Smart Motion Detection

Note: Smart Motion Detection is only applicable to AI cameras with Perimeter Protection.

Smart Motion Detection allows the NVR to identify and differentiate vehicles and people from other moving objects. To
enable it, follow the same steps for Motion Detection outlined above, then do the following:

1. Return to the Main Menu and select AI.

2. Select Parameters -> SMD

3. Select the Channel to apply Smart Motion Detection for, then click Enable.

4. Set a Sensitivity level, then which Effective Targets will trigger it (Humans, Vehicles or both).

Visit help.c5k.info for more information and support 27

 6.4 Tripwire & IVS Setup

NOTE: Before enabling Tripwire or another IVS feature, ensure that you have configured IVS recording schedules (refer to
3.1.7 Configuring Recording Schedules).

6.4.1 Tripwire Setup

1. From the Main Menu, select AI -> Parameters -> Smart Plan.

2. Select a channel with IVS functionality. Click the icon

then Apply to enable the IVS.

3. Select the IVS tab. Select the same camera channel, then click
Add button at the bottom. This will create a new IVS setting
(Tripwire by default).

4. Click the Draw button to open the Draw screen (Fig. 6.10). Fig. 6.9: Parameters Smart Plan screen.

Fig. 6.10: IVS setup screen.

5. Left-click on the screen to start drawing the Tripwire line. Left-click again to finish
the line (optionally, you can add additional corners to the line by continuing to left-
click). Right-click to finish placing the line.

6. When using select functions such as Tripwire, In the top left window, you can alter
the Direction that the line must be passed from to activate the event, as indicated
by the arrow going across the line (A to B, B to A, or both ways).

7. (NOTE: This step requires an AI camera.) AI Recognition enables Perimeter

Protection when using Tripwire or Intrusion functions. This will recognise and
differentiate between people, vehicles and other moving objects. Turn the option
On to enable this function.

8. Click OK to finish.

9. Click the Trigger Button to bring up the Trigger menu, configuring what
actions are taken once the IVS event is triggered. (Refer to 7.4 AI Trigger Actions). Fig. 6.11: Tripwire Draw
10. Click the Enable box to turn on the IVS rule. menu.

11. Click Apply to save changes. If done correctly, you will see the Tripwire in live view.

6.3.2 Intrusion/Abandoned/Missing Setup

Intrusion, Abandoned Object and Missing Object are all set up in similar ways to Tripwire - simply select which IVS you
want to set up from the Type dropdown menu (Fig. 6.10).

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 7. AI Face Detection

7.1 Face Detection & Recognition

7.1.1 Enabling Face Detection by Device

1. From the Main Menu, select AI -> Parameters -> Face Detection. Select the channel you want to set up face
detection for.

2. Select the Enable button.

3. Select Rule to adjust the minimum and maximum face detection size. The minimum and maximum value will
depend on how far away the camera is from the faces that are getting captured. In most cases, this setting does
not require adjustment.

4. Select Apply.

5. Refer to 7.4 AI Trigger Actions for further trigger settings.

Fig. 7.1: Face Detection Parameters menu

Visit help.c5k.info for more information and support 29

 7.1 Face Detection & Recognition (cont.)

Used in conjunction with Face Detection, Face Recognition can detect people that have been added to a “Face Library”,
and trigger events off this. Generally, this function is used to trigger an action on the recorder when a person in a pre-
determined face list is seen.

Before enabling Face Recognition, ensure that Face Detection is setup first.

1. From the Main Menu, select AI -> Database -> Face Library.

2. Select Add. Give the Face Library a name, and then select OK.

Fig. 7.2: Face Library menu

3. Select Parameters -> Face Recognition.

4. Select the channel you wish to setup

Face Recognition on. Select Enable.

5. Select Target Face Database Setting

and select the Face Library you created.
Select OK.

6. Select Common Mode or Stranger

Alarm. Common Mode will detect faces
in the Face Library. Stranger Alarm will
detect faces not in the Face Library and
mark them as strangers.

7. Configure trigger settings to suit

requirements (Refer to 7.4 AI Trigger
Actions).

8. Select Apply to save your changes. Fig.7.3: Face Recognition menu

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 7.2 Adding Faces to the Face Library

7.2.1 Method 1 - Add from a Captured Face Detection

1. Ensure AI Preview mode is configured as per

section 3.1

2. Once a face appears in the list you would like to add

to the Face Library, double click on it, and select Add
to Human Face Database.

3. Enter the details of the person and select the Face

Library you would like to add the face too.

4. Select OK.

Fig. 7.4: Add to Human Face Database window

7.2.2 Method 2 - Manual Photo Upload via USB Flash Drive

This method is useful if multiple faces are being added to the face database. You can also choose to import the faces
and data, by naming the images files, explained below:

Name#SGender#BBirthday#NCountry#TIDType#MIDNo.#AAddress.jpg
Gender: 1 Male, 2 Female / Identity: 1 – Identity Card, 2 - Passport, 3 – Military Office Passport

Example: John#S1#B19900101#NAustralia#T1#M123456789#1 Smith St Sydney 2000 NSW.jpg

1. Save the face/faces to a .jpg image file on a USB

Flash drive.

2. Insert the USB Flash Drive into a free USB Port on

the NVR.

3. From the Main Menu, select AI -> Database -> Face

Library.

4. Select Details.

5. Select Batch Register, then select File or Folder,

and select the photos you wish to upload.

6. The recorder will then upload the files. Once complete,

press Search to update the Face Library
Fig. 7.5: Face details menu
7. Select the Edit icon next to the faces that have been
added, to update name and other details.

7.2.3 Deleting Faces from Face Library

To remove a face from a face library, select AI -> Database -> Face Library. Select the Details button in the face library
to view the faces that have been added to it. Select the face you wish to delete, then select Delete.

Visit help.c5k.info for more information and support 31

 7.3 AI Trigger Actions

The options below the enable button on the Parameters tab configure the actions taken after an event has been
triggered such as face detection, or tripwire.

1. Period - Sets the times of day that the event will trigger (always on by default).

2. Alarm Out - Sets an external alarm to activate whenever a face is detected.

3. Latch Time - Sets how long the system waits after a trigger before detecting again (10 seconds by default).

4. Alarm Upload - Updates the alarm system status on the network (Unused for this system).

5. Send Email - Notifies a specified email address whenever the event is triggered (Requires internet connection &
setup)

6. Record Channel - Sets which camera to record to when the event is triggered.

7. Post-Record - Sets the amount of time recorded after the event is triggered.

8. PTZ Activation - Set PTZ behaviors in response to a event trigger, such as selecting a Tour to perform, etc (For use
with PTZ camera(s) only).

9. Buzzer - Sets the NVR to beep whenever an event is triggered

10. Voice Prompts - Plays a designated .wav file in response to an event trigger. This can be imported via a USB flash
drive to the NVR.

11. Click Apply to save changes.

Fig. 7.6: Trigger Actions menu

32 NVR Quick Start Guide - Version: NVR-Q41120

 8. Smart Search

Smart Search for SMD, Face Detection, Vehicle Detection, Non-Motor Vehicle Detection or Human Body Detection. The
available options will vary depending on the camera and recorder model. The AI function must be turned on to be able
to perform a Smart Search.

8.1 Face / Vehicle / Non-Motor Vehicle / Human Body Detection

1. From the Main Menu, select AI -> Smart Search then Face Detection, Vehicle Detection, Non-Motor Vehicle
Detection or Human Body Detection.

2. Select the channel, time and attributes you would like to search for, then select Smart Search.

3. If any faces were detected in the specified timeframe, they will be displayed along with a timestamp. Double-click
on one of the faces to view the recorded footage.

4. If you wish to backup footage, insert a USB stick, put a tick next to the item you want to backup, and select Export.
Then you will be asked where on the USB Stick the file is to be saved.

5. Select OK to start the backup.

Fig. 8.1: Face Detection Smart Search menu

Visit help.c5k.info for more information and support 33

 8.2 Face Recognition Smart Search

8.2.1 Method 1 - Search by Attribute

1. From the Main Menu, select AI -> Smart Search -> Face Recognition. Select the Search By Attribute tab.

2. Select the channel, time and facial features you would like to search for, then select Smart Search.

3. If any faces were detected in the specified timeframe, they will be displayed along with a timestamp. Double-click
on one of the faces to view the recorded footage.

4. If you wish to backup footage, put a tick next to the item you want to backup, and select Export. Then you will be
asked where on the USB Stick the file is to be saved.

5. Select OK to start the backup.

10.2.2 Method 2 - Search by Image

1. From the Main Menu, select AI -> Smart Search -> Face Recognition.Select the Search By Image tab.

2. Select the Face Library to search for a Face that is already saved to the Face Library or select Local Upload to
import a new face via a USB Stick.

3. Select the Face, and select the channel and date and time, then Smart Search.

4. If any faces were detected in the specified timeframe, they will be displayed along with a timestamp. Double-click
on one of the faces to view the recorded footage.

5. If you wish to backup footage, put a tick next to the item you want to backup, and select Backup. Then you will be
asked where on the USB Stick the file is to be saved.

6. Select OK to start the backup.

Fig. 10.2: Search by Attributes menu Fig. 10.3: Search by Image menu

34 NVR Quick Start Guide - Version: NVR-Q41120

 9. Troubleshooting
This concludes the Quick Start Guide covering the basic functionality of your surveillance system. Should you encounter
any difficulties with your setting up and using your system, please first refer to the tables below.

Area Menu Navigation Guide Ref.

NVR Security Setup Main Menu -> Management-Account -> Security Section 3.1.2
Changing General Settings Main Menu -> Management-System -> General Section 3.1.4
NVR Network Setup Main Menu -> Management-Network -> TCP/IP Section 3.1.5
P2P & Remote View Setup Main Menu -> Management-Network -> P2P Section 3.1.5
Configuring Cameras Main Menu -> Management-Camera -> Camera List Section 3.1.6
Changing Recording Schedule Main Menu -> Management-Storage -> Schedule Section 3.1.7
Accessing Playback Footage Main Menu -> Playback Section 4
Backing Up Footage Main Menu -> Backup Section 5
Intelligent Function Setup Main Menu -> AI -> Parameters -> Smart Plan Section 6

Problem Troubleshooting Guide Ref.

• Ensure that the power cable is firmly connected to the recorder & wall socket.
The NVR won’t power on. Section 1.2
• Confirm that there is power from the outlet.
• Ensure the display cable is firmly connected to the recorder & monitor.
The NVR is not being displayed • Ensure you have selected the correct input on your monitor.
Section 1.2
on the monitor. • Reset the NVR resolution by powering on the unit while holding SHIFT.
• Test the recorder’s display output with different monitor.
• Ensure that you are not in playback mode, right mouse click to exit.
Cameras aren’t displaying live • Ensure the camera is connected to the CAT5e or CAT6 cable, and the
Section 1.2
video. camera has been terminated to TIA-568A or TIA-568B Standard.
• Swap with known working cables and cameras to test.
• Check Storage -> Record is set to “Auto”.
The NVR is not recording video. • Check if the HDD is installed and properly connected. -
• Check that the recording method you have chosen to implement is in use.
• Check that motion detection is enabled by navigating to Main Menu ->
Alarm | Alarm -> Video Detection -> Motion Detect. The Enable check
Motion is not being detected or box should be switched on for all relevant channels.
recorded by the NVR or unable • Ensure that a period has been selected in the Recording Schedule for Section 3.1.7
to Smart Search. motion detection recording and that the period is filled in yellow.
• Check motion sensitivity and adjust motion detection area, see:
Main Menu -> Alarm -> Video Detect: Motion Detect -> Region Settings
• Ensure that the NVR & device are connected to the Internet and that the
connection is strong enough to receive video (min. 3G speeds).
Cannot connect to NVR on • Check that P2P is Online in Network -> P2P. If offline, turn DHCP on. Section 3.1.5
smartphone or tablet.
• Ensure that the admin password is correct in the DMSS app
• Ensure the extra stream settings are set to recommended settings.
• If a USB device is detected but you are unable to backup footage to it,
format it by using the Format button on the Backup page. NOTE: This
The recorder will not detect a will erase all data on the USB Section 5.1
USB device for backup.
• Ensure that the USB device is formatted to FAT32 or NTFS.
• Try using another USB flash drive to test compatibility.
• Check that Smart Plan is enabled.
Face Detection / IVS features are Section 3.1.7
• Ensure that IVS (blue) recording schedules have been set up in Schedule.
not working correctly. Section 6.3
• Ensure that Enable has been checked for each rule on the IVS screen.

Visit help.c5k.info for more information and support 35

 help.c5k.info

For detailed technical support and software downloads,

visit our Help Centre at: help.c5k.info

All products, designs and software may be subject to change without prior written notice. Information, layout and
graphics presented in this guide are the property of their respective owners.

See www.c5k.info for more information.