Deepak D. Datar, IFL, Mumbai
Deepak D. Datar, IFL, Mumbai
Deepak D. Datar, IFL, Mumbai
C-304, JAI SHRUTI CHS, M.G. ROAD, AMBIKA NAGAR, DOMBIVLI (WEST)
Mobile: (+91) 7387194004
Email: deepakdatar07@yahoo.com
PROFILE SUMMARY
Offering over 10.11 years of experience as SO/ SDM/ PHONE BANKING OFFICER / CUSTOMER SERVICE /
TECHNICAL SUPPORT EXECUTIVE /BACK OFFICE EXECUTIVE.
Possess extensive knowledge in providing excellent customer service to improve business performance and ensure
customer satisfaction
Plays an active role in administration of all the departments
Experience in preparing reports and managing complete backend activities smoothly
Experience in assisting and supporting day to day operations for the organization
Experience in analyzing customer requirement and ensure product meet customer requirements appropriately
Possess motivational management style with a record of being able to deliver positive results independently &
under pressure
CAREER OBJECTIVE:
I am looking ahead to work in a professional, growth oriented organization, where in one can make significant contribution
to the success of the organization. Seeking a position that involves creativity, challenges and that provides me, an
opportunity to constantly strive to explore, innovate & excel in attaining organizational and my individual goals. A
consistently dependable team player, I can thrive in a high-pressure environment, enjoy the challenges of meeting
deadlines and lead a team successfully.
EDUCATION BACKGROUND:
Year of
Course / Degree Institute / Board Grade
Passing
Diploma in Software
NIIT 2008 Distinction
Engineering
B.Com Nashik University 2007 II
EXTRA QUALIFICATIONS
* Completed Diploma in Information Technology (D.I.T) from Delhi
* Completed successfully MS Office – Basic Computer Course (MS Word, MS Excel, MS Power Point & Internet)
EXPERIENCE
Working as “Sales Officer” at Canara HSBC OBC Life Insurance, Mumbai from June 2019 Till Date
Branch Site: Canfin Homes LTD.
Key Responsibilities
* Pitching General & Term Insurance to customers to protect there home & personal liabilities.
* Handling Special Channel of the Insurance launched by Canara HSBC OBC Life Insurance.
*Visiting Branches & Customers places on daily basis for pitching the Insurance products all over Mumbai.
* To take the follow ups on the mail and phone for the cases and queries regarding the Insurance.
*Reporting the Daily Business MIS to Cluster Head, BM, Bank Staffs & ASM.
*Maintaining & filling Insurance & Claims Forms that help to resolve the Insurance issues at customers end.
*Resolving the customers & Bank Staffs queries regarding the Insurance.
*Providing complete assistance to customers of all over Mumbai regarding the benefits & queries of Insurance.
*To take the meeting of the team on product and process update.
Worked as “Sales Development Manager” at HDFC Life, Mumbai from July 2016 to June 2019.
Key Responsibilities
*Handling three Specials Channels of the Insurance launched by HDFC Life.(Gold Loan, Commercial Vehicle &
Construction Equipment)
*Visiting Customers places & HDFC branches to give Training & pitching the Insurance product all over Mumbai.
*Provide complete assistance to customers of all over Mumbai on phone & mails regarding the benifits & queries of
Insurance.
*Providing Training to the SM's & Co-executives of HDFC Bank regarding the Insurance launched by HDFC Life.
*Follow ups for the cases where the certain approvals needed from the Managers, CSM, & Customers.
*To take the meeting of the team on product and process update.
*To take the follow ups on the mail and phone for the cases and queries regarding the Insurance.
*Reporting the Daily Business MIS to ZSM, RSM, SM's, & CSM.
*Maintaining & filling Insurance & Claims Forms that helped to resolve the Insurance issues at customers end.
*Resolving the customers & co executives queries regarding the Insurance.
Worked as “Customer Support & Phone Banking Officer” at ICICI Bank Ltd. Thane from May 2013 to September
2015
Key Responsibilities
* Provide complete assistance to customers of all over India on phone & mails regarding the queries of credit cards.
* Follow ups for the cases where the certain approvals needed from the Managers, Team Leaders, Mentors & Product
Engineers.
* To inform the customers regarding the special products and offers of credit cards launched by the bank to the
customers after satisfactory service.
* To sale the special products and offers of credit cards launched by the bank to the customers after satisfactory
service.
* To take the meeting of the team on product and process update.
* To take the follow ups on the mail and phone for the cases and queries regarding the credit cards.
* Helping the customers by generating and activating the ATM pin & online passwords of the credit cards through the
application which will make the customers the easy process of the credit cards.
Worked as “Back Office Executive” at VDA Info-Solutions. Pvt. Ltd. Mumbai from February 2012 to September
2012
Customer Site: HDFC Bank India Ltd.
Key Responsibilities
* Maintained the smooth Help Desk function to MFD machines installed at Branches across all over India.
* Maintained the trackers data on day-to-day bases through excel sheet & provided the details to Vice-president,
Assistant Managers, Deputy Managers, Mentors & Supervisors.
* The status reporting of the MFD machines to all Branch Managers & stake holders.
* Maintained MIS Reports.
* Maintained & filled Invoice details through excel Reports that helped to resolve the Invoice issue at clients & dealers
side.
* Reporting & calling Branch Managers, Cluster Heads, Area Head for the disconnections of the old MFD machines, Fax,
Photocopiers, Scanners & Printers.
* Resolved the client’s queries regarding MFD machines, Fax, Photocopiers, Scanners & Printers by telephonic & email
conversation.
Worked as “Support Executive & Call Co-ordinator” at Tele-Pak Corporation. Pvt. Ltd. Mumbai from April 2009
to February 2012
Customer Site: Citi Bank India Ltd.
Worked as “Technical Support & MIS Executive” at Datacomp Web Technologies Pvt. Ltd. Andheri from March
2008 to February 2009
COMPETENCIES
Quick learner & adapts well to changes and pressure in work place
Managing relationships & working efficiently with diverse groups of people
Committed to meeting deadlines and schedules
Leadership skills to lead projects & handle work independently
LANGUAGES KNOWN
English, Hindi, Marathi (Speak, Read, Write)
Kannada (Speak)
HOBBIES
Treking & Listening Music
DATE OF BIRTH
7th June 1983
REFERENCE
Available on request
DECLARATION
I hereby declare that the details furnished above are true to the best of my knowledge.
Mumbai