Resume-Sohail (27MA23)

SOHAIL MERCHANT
Dubai, UAE / +971567451288/ sohailmerchant171995@gmail.com
A Young, energetic, passionate and enthusiastic professional, graduated in the stream of B.A.F.
(Bachelors in Accounts & Finance). Confident in providing a high level of service, able to assess and
respond to the needs of each particular client to interpret and provide relevant solutions.
EMPLOYMENT HISTORY:
EXPERIENCE
STERLING RISQ Mumbai, India
Verification Officer December 2021- January 2023
Responsibilities:
 Conducted background verification of employment and reference check as a Verification Officer.

 Verified education, employment history, and references provided by employees and job
applicants.
 Adapted to different time zones and business operating hours across the globe while working
for Sterling, a multinational corporation.
 Contacted discussion makers, such as directors, managing directors, supervisors, reporting
managers, and HR payroll executives to obtain employment details of candidates.
 Adhered to the company's data privacy policy while using various communication modes, such
as email, verbal verification on recorded lines, and post, to ensure effective verification
processes.
 Promoted to the position of Senior Verification Officer within six months of joining the
company.
 Requested by higher management to assist with education verification, a separate verification
segment.
 Selected to lead a pilot batch of cross-hybrid verification, combining employment and education
verification.
SITEL Group Mumbai,

India
Customer Service Professional-Trainee April 2021- September 2021
Responsibilities:
 Was working for Technical Customer service Process (Inbound) troubleshooting for printers.
 Excellent communication skills were needed, As It was a U.S & Canada Based Process.
 A single source of contact for all of your IT problem solving.
 Where I had to Demonstrate my Technical knowledge for Printers and Internet connection
 IT problem solving that builds long-term customer advocacy.
SOHAIL MERCHANT
Blue Tag Tech Services L.L.C Dubai, UAE

Key Account Manager October 2019 – October 2020
Responsibilities:
 Preparing of quotations, Purchase invoices, Sales invoices and documents relating for Tax Audit
as per the FTA Law, for quarterly filling.
 Served as the lead point of contact for all customer account management matters.
 Responsible for Building and maintaining strong, long-lasting client relationships.
 Negotiate contracts and close agreements to maximize profits.
 Ensure the timely and successful delivery of our solutions according to customer needs and
objectives.
 Develop new business with existing clients and/or identify areas of improvement to meet sales
quotas.
 Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
 Prepare reports on account status.
 Assist with challenging client requests or issue escalations as needed.
RAKBANK Dubai, UAE

Insurance Advisor July 2018 – January 2019
Responsibilities:
 Develop base for long-term sources of clients by using referrals, leads, occupational and special-
interest groups to compile lists of prospects.
 Approach potential clients by utilizing mailings and phone solicitation
 Determine client needs and financial situations by scheduling fact-finding appointments;
determining extent of present coverage and investments; ascertaining long-term goals
 Develop a coordinated protection plan by calculating and quoting rates for immediate coverage
action and long-term strategy implementation
 Obtain underwriting approval by completing application for coverage
 Complete coverage by delivering policy; planning future follow-up visits and evaluations of
needs
 Update job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks
 Enhance insurance agency reputation by accepting ownership for accomplishing new and
different requests; exploring opportunities to add value to job accomplishments.
Educare Tutorials Mumbai, India

Administration Head June 2017 – March 2018
Responsibilities:
 Administrating accounts.
 Providing administrative support to our academic team of lecturers, tutors or teachers
 Conducting & supervising periodic tests.
 Enrolling & maintaining attendance record as well as time table of the students.
 Drafting and dealing with queries and complaints procedures.
SOHAIL MERCHANT
 Maintaining high levels of quality assurance, including course evaluation and course
approval procedures.
Organic Call Center Services LLC Dubai, UAE

Insurance Advisor November 2016 – May 2017
Responsibilities:
 Assessing Customer Needs. I had to routinely speak to customers to assess their needs and
explain them the insurance policies.
 Processing Policy Paperwork.
 Had to Utilize Marketing to Generate More Business.
 Contact Existing Customers.
 Filing Reports.
Appco Group Asia Mumbai,

India
Management Associate June 2016 – November 2016
Responsibilities:
 Appco is associated with some of the largest brands to help promote their products and
services. My role involved generating new business on their behalf and enhances brand
awareness effectively.
 Involved in all functional areas of sales and marketing, business development and team
management.
 Lead the marketing process, meet prospective customers and give product presentations.
 Acquire customers and promote brand campaigns.
 Mentor team members to develop a high-performance culture.
 Represent clients at trade exhibitions, events and roadshows around the country.
 Achieved highest employee retention rates.
QUALIFICATION DETAILS:
EXAMINATION INSTITUTION BOARD YEAR OF PASSING
S.S.C St. Anne’s High School (Mumbai Mumbai, Maharashtra 2010 - 2011
– Bandra) State Board
H.S.C Nirmala College of Commerce & Mumbai, Maharashtra 2012 - 2013
Science (Mumbai – Kandivali) State Board
T.Y.B.A.F Rizvi College of Commerce & Mumbai, Maharashtra 2015 - 2016

Science (Mumbai – Bandra) State Board
SOHAIL MERCHANT
SKILLS
Microsoft Office tools: PowerPoint, Excel (Vlookup, Hlookup)
Database systems: GAD, Insly & Rakbooster
PERSONAL DETAILS
Date of Birth: 17-May-1995
Nationality: Indian
LANGUAGE:
English, Hindi and Urdu
REFERENCE:
Upon Request

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SOHAIL MERCHANT

Dubai, UAE / +971567451288/ sohailmerchant171995@gmail.com

 Conducted background verification of employment and reference check as a Verification Officer.

SITEL Group Mumbai,

Blue Tag Tech Services L.L.C Dubai, UAE

RAKBANK Dubai, UAE

Educare Tutorials Mumbai, India

Organic Call Center Services LLC Dubai, UAE

Appco Group Asia Mumbai,

EXAMINATION INSTITUTION BOARD YEAR OF PASSING

T.Y.B.A.F Rizvi College of Commerce & Mumbai, Maharashtra 2015 - 2016

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