Application

SCHOOL EDUCATION DEPARTMENT
CITIZEN CHARTER
2019
PREFACE
This Charter is a statement of commitment of the

activities of the School Education Department to the
people of Tamil Nadu.
The following Directorates / Organisations under the

administrative control of School Education Department
render various services to the citizens:
1. Directorate of Elementary Education

2. Directorate of School Education
3. Directorate of Matriculation Schools
4. Directorate of Government Examinations
5. Directorate of Non-Formal and Adult Education
6. Directorate of Public Libraries
7. State Council of Educational Research and Training
8. Teachers Recruitment Board
9. Tamil Nadu Textbook and Educational Services
Corporation
The commitments of each Directorate / Organisation to the
people of Tamil Nadu are given in the succeeding pages.
1
Citizen Charter 2019
2
DIRECTORATE OF ELEMENTARY EDUCATION
Name of the Scheme Approval for New Nursery and Primary
/Service Schools
To provide easy access to school for every
Scope of the Scheme / child of the age 3+ to 9+ in a
Service neighbourhood area for elementary
education
Beneficiaries / Eligible
Registered Trust / Society
Persons
 Application
 Registered Trust deed
 Registered land document in the name
of the school
(or)
 Registered lease deed / rental
agreement for 30 years
 Approved plan from the competent
authority of the DTCP/CMDA
 Registration fee should be remitted in
the Treasury as detailed below:
No. of
Amount (Rs.)
Students
1 to 100 1500
Documents required 101 to 250 3750
251 to 500 7500
501 & 7500 + Rs.15 for
above each student
 School endowment fee should be
remitted in the Treasury as detailed
below:
No. of Endowment fee
Students (Rs.)
1 to 100 5000
101 to 250 7500
251 to 500 15000
501 &
25000
above
3
 Building License from the Revenue
department (Form - D)
 Structural Stability Certificate from
engineers panel approved by the
District Collector (Form – A,B,C &E)
 Sanitary certificate
 No objection certificate issued by the
Fire and Rescue Department
 Proof to be attached for one month
salary of the teachers deposited in any
nationalized Bank
 Photographs/details of the School
infrastructure
Whom to apply Block Educational Officer concerned
Time limit for delivery

30 days
of service
Block Educational Officer

Block level:
concerned
Educational District Educational
District level: Officer concerned
Revenue Chief Educational Officer
District level: concerned
Joint Director of
Elementary Education
(Aided),
Authority to be O/o Director of
contacted for grievance Elementary Education,
redressal DPI Campus,
College Road,
Chennai - 6.
State level:
Telephone No: 044-
28202414
Director of Elementary
Education, DPI Campus,
College Road, Chennai-6.
Telephone No:
044- 28271169
4
DIRECTORATE OF SCHOOL EDUCATION
Name of the Issue of Equivalence Certificate (10th& 12th

Scheme /Service Std)
Equivalence Certificates are issued to the students

Scope of the who have studied in Boards other than State Board
Scheme / Service such as IGCSE 10thGrade, GCE ‘AS’ level and ‘A’
level, IB(Diploma) etc.
Beneficiaries / Students who have studied 10th& 12thStd from

Eligible Persons Boards other than Tamil Nadu State Board.
 Mark Sheet
 Transfer Certificate
Documents  Migration Certificate
required  School recognition / affiliation Certificate
 Syllabus
 ID & Address Proof with request letter
District Chief Educational Officer & District
level: Educational Officer concerned
Whom to apply
State Joint Director(Vocational)
level: Directorate of School Education
Time limit for

30 days
delivery of service

level: Educational Officer concerned
Joint Director(Vocational)
Authority to be
Directorate of School Education,
contacted for
DPI Campus, College Road, Chennai-6.
grievance
State Phone Number:
redressal
level: 044-28250523
Email Id: dsejdv@nic.in
5
Providing financial assistance to students who
Name of the scheme have lost their bread-winning parents or whose
/Service parents become permanently incapacitated in
accident.
To provide financial assistance of Rs.75000/- to
Scope of the scheme
students who lost their bread winning parent or whose
/ Service
parent become permanently incapacitated in accident.
Students studying in Government and Government
Beneficiaries / Aided Schools who lost their bread winning parents or
Eligible Persons whose parents become permanently incapacitated in
accident.
 Bonafide Certificate from concerned school
Headmaster
 Copy of FIR
 Copy of Legal Heir Certificate
 Copy of Post Mortem report
Documents required
 Death Certificate
 Copy of Family Card / Aadhaar Card / Any other
proof
 Bank Account details (Joint Account in the name of
beneficiary with Parent/ Guardian)
Block Block Educational Officer concerned
Level:
Chief Educational Officer & District
District
Whom to apply Educational Officer concerned
Level:
(through School )
Joint Director (NSS)
State Level
Directorate of School Education
Time Limit for
30 days
Delivery of Service
Block
Block Educational Officer concerned
Level:
District District Educational Officer & Chief
Level: Educational Officer concerned
Authority to be
contacted for Joint Director (NSS),
grievance redressal Directorate of School Education,
DPI Campus, College Road,
State Level:
Chennai-6
Phone No: 044-28279201
E-mail: jdnsed@nic.in
6
Name of the
Student Accident Relief Scheme
Scheme /Service
Provides financial relief as given below, to the parents
or guardians of students who met with unexpected
accidents while in school or on school related
Scope of the
activities:
Scheme / Service
For accidental death of a student - Rs.1,00,000
For major injuries - Rs.50,000
For minor injuries - Rs.25,000
Beneficiaries / Students studying in Government and Government

Eligible Persons Aided Schools involved in accidents or their family
 Beneficiary information(through School Head

Master)
 Student Bio Data
 Death Certificate / Medical Report
Documents required
 Copy of FIR
 Copy of Legal Heir Certificate
 Copy of Family card / Aadhaar Card/Any other
proof of residence
Block
Level:
District
Whom to apply Educational Officer (through School
Level:
concerned)
State Joint Director (NSS)
Level: Directorate of School Education
Time Limit for
30 days
Delivery of Service
Block
Level:
District District Educational Officer & Chief

Authority to be
contacted for Joint Director (NSS)
State DPI Campus, College Road,
Level: Chennai-6
Phone. No: 044-28279201
7
Name of the Correction in 10th and 12th standard Transfer

Scheme /Service Certificate cum Mark Sheet
Scope of the Date of Birth / Name correction in 10th and 12th

Scheme / Service standard Transfer cum Mark sheet certificates.
Beneficiaries /
Students studying in any School.
Eligible Persons
 Original Mark sheet with one photo copy

 Bonafide Certificate for having studied from 1st
standard to 5th/8th standard with one photo copy
from Head Master.
 School admission form with one photocopy.
Documents  Copy of S.S.L.C Declaration Form.
required  Birth Certificate original with one photocopy
(As applicable)  School Admission and Transfer Register Photocopy.
 Error explanation report of the Headmaster, if any
 Court Judgement in original with a photocopy, if any
 Furnish related evidence if he/she works in
Government and Government Undertaking
Organization

Whom to apply
State Level:
Time Limit for
30 days
Delivery of Service

Authority to be Joint Director (NSS)

contacted for Directorate of School Education,
grievance DPI Campus, College Road,
redressal Chennai-6
State Level:
Ph.No: 044-28279201
8
Name of the
National Means cum Merit Scholarship Scheme
Scheme /Service
To award scholarships to meritorious students of
economically weaker sections to encourage them to
continue their study at Secondary stage of education.
Scope of the Selected students get Rs.12,000 per annum for 4
Scheme / Service years from Standards 9 to 12. Scholarship is
disbursed in one installment in a year. Written
examination for this scheme is conducted by the
Directorate of Government Examinations.
Students studying in 8th Standard in Government and
Beneficiaries / Government Aided Schools with minimum 55% marks
Eligible Persons in 7th Standard. SC/ST students must have secured
50% marks in 7th standard.
 Income Certificate of parents (Annual Income must
be within Rs.1,50,000)
Documents required  Copy of 7th Standard Mark Sheet
 Copy of Aadhar Card / Family Card
 Bank account details of the student
Block Level: Block Educational Officer concerned
Whom to apply District Level: Educational Officer concerned
(through School )
State Level:
Scholarship is issued by Ministry of Human Resource
Time Limit for
and Development directly into the beneficiaries
Delivery of Service
account. There is no time limit for delivery of service.
District Level:
Educational Officer concerned
Authority to be
grievance redressal Directorate of School Education, DPI
State Level: Campus, College Road, Chennai-6
Phone No: 044-28279201
For more
www.dge.tn.gov.in
information
9
Name of the Scheme Tamil Nadu Rural Students Talent Search
/Service Examination (TRUST)
Scope of the Selected students get Rs.1,000 per annum for 4 years
Scheme / Service from Standards 9 to 12.
Students studying in 9th standard in Government and
Government aided schools and Government
recognized schools including Matriculation and other
Beneficiaries /
schools. Students must have scored above 50%
Eligible Persons
marks in 8th Standard.
50 boys and 50 girls will be selected from each
district, except Chennai district
 Income Certificate of parents (annual income
must be within Rs.1,00,000)
Documents required  8th Standard Mark Sheet
 Bonafide Certificate from concerned School
Headmaster.

District
Whom to apply Educational Officer concerned
Level:
(Through School )
State Level:
Time Limit for

Delivery of Service Within a month from the date of declaration of result

Authority to be
State Level:
Chennai-6
Phone No:044-28279201
For more www.dge.tn.gov.in
information
10
DIRECTORATE OF MATRICULATION SCHOOLS
Name of the
Opening of new Matriculation school
Scheme /Service
Scope of the To provide opportunity for school age children to

Scheme / Service study in Matriculation schools
Beneficiaries /
Registered Trust/ Society/ Company (Non- Profit)
Eligible Persons
 Land ownership/lease documents

 Approved layout/building plan document
 Documents related to Trust/Society/ Company
 Building stability certificate
 Building license
Documents required
 No objection certificate issued by Fire and
Rescue Services Department
 Application with fee challan
 Other relevant documents
District
Whom to apply District Educational Officer concerned
level
Time Limit for

3 Months
Delivery of Service
District
Chief Educational Officer concerned
level
Director of Matriculation Schools
Authority to be Joint Director of Matriculation
contacted for Schools
grievance redressal State level DPI Campus, College Road.
Chennai-06
Phone No: 044-28270169
Email:dmschennai2010@gmail.com
11
DIRECTORATE OF MATRICULATION SCHOOLS
Name of the
Renewal of recognition
Scheme /Service
Simplified procedures to facilitate application for

Scope of the
renewal of recognition of Matriculation school through
Scheme / Service
online mode
Beneficiaries /
Registered Trust/ Society/ Company (Non- Profit)
Eligible Persons
 Building stability certificate

 Building license
Documents required
 No objection certificate issued by Fire and Rescue
Services Department
 Application fee challan
Whom to apply District Educational Officer concerned
Time Limit for

3 Months
Delivery of Service

District
level
District Educational Officer concerned
Authority to be Director of Matriculation Schools,

contacted for Joint Director of Matriculation
grievance redressal Schools
DPI Campus, College Road.
State level
Chennai-06
Phone No.: 044-28270169
Email Id:
dmschennai2010@gmail.com
12
DIRECTORATE OF GOVERNMENT EXAMINATIONS
Name of the
Issue of Certified Copy of Mark List (CCM)
Scheme /Service
Scope of the CCM is being issued for higher studies and

Scheme / Service employment purpose
Beneficiaries / Those students who have lost their original certificates

Eligible Persons beyond recovery
The application duly counter signed by Head Master

Documents required of the school enclosed with original remittance
challan for Rs.305/-
Assistant Director of Government Examinations of the

Whom to apply
district concerned
Time Limit for

Within 5 days from the date of receipt of application
Delivery of Service
Joint Director (Personnel)

Joint Director (Hr.Sec)
Directorate of Government
Authority to be
State Examinations, DPI Campus, College
contacted for
level: Road, Chennai-06
grievance redressal
Phone: 044-28272088,
Email: directordge.tn@nic.in
For more
www.dge.tn.gov.in
information
13
Name of the
Issue of Duplicate Mark Certificate
Scheme /Service
Scope of the Issue of Duplicate Mark Certificate for pursuing higher

Scheme / Service studies and employment purpose
Beneficiaries / Those students who have lost their original certificates

Eligible Persons beyond recovery
 Filled in application duly counter signed by
Headmaster of the school
Documents required  Lost document report from Police Department
enclosed with original remittance challan for
Rs.505/-

Whom to apply
district concerned
Time Limit for Within one month from the date of receipt of
Delivery of Service application

Authority to be
contacted for
grievance redressal
Phone: 044-28272088,
Email :directordge.tn@nic.in
Website Address www.dge.tn.gov.in
14
Name of the
Issue of Migration Certificate
Scheme /Service
Scope of the
To pursue higher studies in other states/abroad
Scheme / Service
The candidates who have passed and received the

Beneficiaries / mark certificate of SSLC / Higher Secondary
Eligible Persons Examinations /other examinations conducted by the
Directorate of Government Examinations
 Filled in application
Documents required  Copy of Mark Certificates
 Original remittance challan for Rs.505/-
Whom to apply Director of Government Examinations
Time Limit for

Delivery of Service
Director of Government Examinations,

DPI Campus, College Road, Chennai-
Authority to be
06
contacted for State level:
grievance redressal
Phone : 044-28272088,
For more
www.dge.tn.gov.in
information
15
Name of the Concession for the Children with Special Needs

Scheme /Service (CWSN) in the Board Examinations
Following concessions are granted to Children with

Special Needs according to the type of disability
 Extra time
Scope of the
 To appoint a scribe
Scheme / Service
 Use of calculator
 Exemption from appearing in any one of the
language etc.
CWSN students appearing for ESLC / SSLC /
Beneficiaries /
Higher Secondary / Diploma in Elementary
Eligible Persons
Education Examinations
Documents required
 Medical Report of the District Medical Board

Whom to apply
district concerned
Time Limit for

Delivery of Service

Authority to be
contacted for
grievance redressal
Phone : 044-28272088,
For more
www.dge.tn.gov.in
information
16
Name of the
Providing scanned answer scripts to students
Scheme /Service
Scope of the To facilitate downloading of scanned answer scripts by

Scheme / Service the students from the website
Students who have appeared for Higher Secondary

Beneficiaries /
Examinations / Diploma in Elementary Education
Eligible Persons
Examinations
Documents required
 Original remittance challan for Rs.275/-
Whom to apply Chief Educational Officer concerned
Time Limit for

Delivery of Service

Authority to be
contacted for
grievance redressal
Phone : 044-28272088,
For more
www.scan.tndge.in
information
17
Name of the
Retotalling / Revaluation of answer scripts
Scheme /Service
Scope of the
Retotalling / Revaluation of answer scripts
Scheme /Service
Students, who have appeared for SSLC (Retotalling
Beneficiaries /
alone) / Higher Secondary Examinations / Diploma
Eligible Persons
in Elementary Education Examinations
 Original remittance challan
Documents required
Retotalling - Rs.205/-
Revaluation - Rs.505/-
Whom to apply Chief Educational Officer concerned
Time Limit for

Delivery of Service

Authority to be
contacted for
grievance redressal
Phone : 044-28272088,
For more
www.dge.tn.gov.in
information
18
Name of the
Verification of Genuineness of Mark certificates
Scheme /Service
Certificate of genuineness of mark sheets are issued to

Scope of the
the appointing authorities and the higher educational
Scheme / Service
institutions on request
Students, who have appeared for ESLC / SSLC /

Beneficiaries /
Higher Secondary / Diploma in Elementary Education
Eligible Persons
Examination
Documents required  Original remittance challan for Rs.50/- (for
private institutions only)

Whom to apply Joint Director (Hr.Sec)
Directorate of Government Examinations
Time Limit for

Delivery of Service
Director of Government Examinations,

Authority to be
Chennai-06
contacted for State level:
grievance redressal
Phone : 044-28272088,
For more
information www.dge.tn.gov.in
(Website Address)
19
DIRECTORATE OF PUBLIC LIBRARIES
Name of the
Library Membership
Scheme / Service
Scope of the To provide free and equitable access to information and

Scheme/ Service knowledge and to promote reading habit among public
Beneficiaries /
General public
Eligible Persons
Application for membership along with subscription

and caution deposit
 Annual subscription - Rs.50

Connemara  Caution deposit-
public library One book – Rs.50
Upto 6 books - Rs.300

Documents Libraries in
 Caution deposit-
Required Corporation /
For 1 book Rs.20
Municipal
For 2 books Rs.40
areas
For 3 books Rs.50

Libraries in  Caution deposit-
Panchayat For 1 book Rs.15
limit For 2 books Rs.25
For 3 books Rs.30
whom to apply District level: District Library officer concerned
Time limit for

Delivery of service 24 hours
Director of Public Libraries,

Authority to be
737/1, AnnaSalai,
contacted for
State level: Chennai – 02.
grievance
Telephone No: 044-28524263
redressal
Email id: dplchn@tn.gov.in
For more
www.tnpubliclibraries.gov.in
information
20
STATE COUNCIL OF EDUCATIONAL RESEARCH AND
TRAINING
Name of the
Diploma in Elementary Education (2 Years)
Scheme/Service
Scope of the
To provide pre-service training to prospective teachers
Scheme / Service
Candidates who have passed +2 with 50% marks for

general category and 45% marks for SC /ST / BC /
MBC Categories.
Beneficiaries / Candidates should not be above 30 years of age as on
Eligible Persons 31st July every year. For SC / ST candidates the
maximum age limit is 35 years. For widows, differently
abled and orphans, the maximum age limit is 40
years.
 +2 Mark sheet
Documents  Community certificate
required  Transfer certificate
 Related certificates for those seeking concession
Principal of District Institute of Education and
Training / Government Teacher Training Institute /
Block Institute of Teacher Education / Government
Whom to apply
Aided Teacher Training Institute / Anglo Indian
Teacher Training Institute / Self-finance Teacher
Training Institute
Time limit for Within 30 days from the receipt of application (subject
delivery of Service to eligibility)
Director, State Council of Educational Research and

Authority to be
Training, DPI Campus, College Road, Chennai- 06
contacted for
grievance
Telephone No.044 28278742
redressal
Email Id : tnscert2@gmail.com
For more
www.tnscert.org
information
21
STATE COUNCIL OF EDUCATIONAL RESEARCH AND
TRAINING
Name of the Diploma in Physical Education in Self-Finance
Scheme/Service Institutes (2 Years)
Scope of the
To provide Diploma Course in Physical Education
Scheme / Service
Candidates who have passed +2 with 50% marks for

general category and 45% marks for SC /ST / BC /
MBC Categories. Candidates should not be above 30
Beneficiaries / years of age as on 31st July every year. For SC / ST
Eligible Persons
candidates the maximum age limit is 35 years. For
widows, differently abled and orphans, the maximum
age limit is 40 years.
 +2 Mark sheet,
Documents  Community certificate
required  Transfer certificate
 Related certificates for those seeking concession
Whom to apply Principal, Physical Education Institute Concerned
Time limit for Within 30 days on the receipt of application (subject

delivery of Service to availability)
Director, State Council of Educational Research and

Authority to be
Training, DPI Campus, College Road, Chennai- 06.
contacted for
grievance
Telephone No. :044 - 28278742
redressal
Email Id : tnscert2@gmail.com
For more
www.tnscert.org
information
22
TEACHERS RECRUITMENT BOARD
Name of the
Issuance of duplicate copy of TNTET (Paper I & Paper
Scheme /
II) Certificates.
Service
Scope of the Issue of duplicate copy of certificates to students who
Scheme /
passed TNTET Paper I and Paper II
Service
Beneficiaries/ Those who are willing to participate in the selection process
Eligible
of secondary grade / BT Assistants in all schools.
Persons
Documents Application along with DD for Rs.100/- favouring Teachers

Required Recruitment Board, Chennai – 6.
District
level
Whom to apply
Member (TET), Teachers Recruitment
State Level
Board, College Road, Chennai-06
Time limit for

delivery of 30 days
Service
District
level
Chairman, Teachers Recruitment Board,
Authority to be
contacted for
Chennai-600006
grievance
State level
redressal
Telephone No: 044 - 28272455,
7373008144, 7373008134
Email id: trb.tn@nic.in
For more
www.tn.trb.nic.in
information
23
TAMILNADU TEXTBOOK AND EDUCATIONAL SERVICES
CORPORATION
Name of the
Online sales of Textbooks
Scheme/Service
Private schools can purchase textbooks through online
booking (www.textbookcorp.in) by making online payment.
Students / Individuals can purchase required textbooks
Scope of the through online booking (www.textbookcorp.in) by making
Scheme / online payment.
Service (or)
One can order required textbooks by paying cash in TACTV
Common Service Centres functioning in all Taluk offices to
get the textbooks at their door steps.
Beneficiaries /
Private Schools, Students/Individuals
Eligible Persons
Documents
Proof of online payment for the required textbooks
Required
Regional Officers of the District TNTB&ESC
District level:
Assistant Director (Sales), TNTB&ESC,

Whom to apply Head Office, Chennai-06
State level: Phone: 044-28215351
Assistant Director (EDP), TNTB&ESC, Head
Office, Chennai-06
Time limit for
 For Private Schools : within 15 days
delivery of
 For Students / Individuals: within 7 days
Service
District level: Regional Officers of the District TNTB&ESC
For Private Schools
Assistant Director (Sales), TNTB&ESC,
Head Office, Chennai-600006.
Authority to be Phone: 044-28215351
contacted for Assistant Director (EDP), TNTB&ESC, Head
grievance Office, Chennai-600006.
State level:
redressal Phone: 044-28272580
For Students & Individuals Ordered
through Online
Superintendent,
Adyar Godown, Chennai for despatch
Telephone:044-22542670
For more www.textbookcorp.tn.gov.in
information www.textbookcorp.in
24

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SCHOOL EDUCATION DEPARTMENT

This Charter is a statement of commitment of the

The following Directorates / Organisations under the

1. Directorate of Elementary Education

Time limit for delivery

Block Educational Officer

Name of the Issue of Equivalence Certificate (10th& 12th

Equivalence Certificates are issued to the students

Beneficiaries / Students who have studied 10th& 12thStd from

Time limit for

District Chief Educational Officer & District

Beneficiaries / Students studying in Government and Government

 Beneficiary information(through School Head

District District Educational Officer & Chief

Name of the Correction in 10th and 12th standard Transfer

Scope of the Date of Birth / Name correction in 10th and 12th

 Original Mark sheet with one photo copy

District Chief Educational Officer & District

District Chief Educational Officer & District

Authority to be Joint Director (NSS)

Block Level: Block Educational Officer concerned

Chief Educational Officer & District

Time Limit for

Block Level: Block Educational Officer concerned

District Chief Educational Officer & District

Scope of the To provide opportunity for school age children to

 Land ownership/lease documents

Time Limit for

Simplified procedures to facilitate application for

 Building stability certificate

Whom to apply District Educational Officer concerned

Time Limit for

Chief Educational Officer concerned

Authority to be Director of Matriculation Schools,

Scope of the CCM is being issued for higher studies and

Beneficiaries / Those students who have lost their original certificates

The application duly counter signed by Head Master

Assistant Director of Government Examinations of the

Time Limit for

Joint Director (Personnel)

Scope of the Issue of Duplicate Mark Certificate for pursuing higher

Beneficiaries / Those students who have lost their original certificates

Assistant Director of Government Examinations of the

Joint Director (Personnel)

Website Address www.dge.tn.gov.in

The candidates who have passed and received the

Whom to apply Director of Government Examinations

Time Limit for

Director of Government Examinations,

Name of the Concession for the Children with Special Needs

Following concessions are granted to Children with

Assistant Director of Government Examinations of the

Time Limit for

Joint Director (Personnel)

Scope of the To facilitate downloading of scanned answer scripts by

Students who have appeared for Higher Secondary

Whom to apply Chief Educational Officer concerned

Time Limit for

Joint Director (Personnel)