CHAPTER I

INTRODUCTION

A passenger without payment of fare who is injured must prove the driver's
negligence in a suit for damages a  person  who  is  traveling in an automobile,
bus, train,  airplane,  or other conveyance,  especially  one who  is  not  the  driver, 
pilot,  or the like.
A passenger is owed a duty of care by such a carrier and has a right to sue for
damages for injuries suffered while being transported without proof of negligence.
One tricky issue is whether a person who has entered the depot, station or airport, but
not yet purchased a ticket or has not boarded, is entitled to the rights of a passenger to
recover for damages.

Consumer satisfaction is an ultimate aim if all economic activity consumers

are the largest economic group who are affected by public and private economic
decision. Consumer satisfaction is an ultimate aim of all business both survival and
growth of business depend on consumer satisfaction.

The consumer satisfaction is the relationship between the products perceived

performance. If it is exceeds them the consumer is highly satisfied. If it falls short of
consumer is dissatisfied. A satisfied consumer is more likely to purchase product to
others. According to marketers “a satisfied consumer is our best advertisement”. The
marketing system goals should be maximum consumption consumer choice or
consumer satisfaction.

The marketing system goals should be to maximize like quality. Add life
quality means not only the quality and quantity of consumer goods and services but
also the quality of environment determinations demographic variables, personality,
exceptions and other factors.

For example, older consumer tends to be associated with lower expectation

and to be most satisfied. Higher education tends to be more satisfied.

1
 Higher education tends to be associated with lower satisfaction. Men tend to
the more satisfied than women. There is also greater satisfaction when other relevant
or perceived to be more satisfied. Higher level of product satisfaction are also
indicated by persons are more satisfied with their lives as a whole and by persons with
more favorable attitude towards the consumer domain, that is the market place,
business firms and consumerism.

The interaction between expectation and actual product performance produces

either satisfaction or dissatisfaction. However, they do not appear to be merely a
direct relationship between the levels of satisfaction and the levels of dissatisfaction.
Instead, a modifying variable known as “this confirmation of expectation is through to
be a significant mediator of this situation as on as the disconfirmation such
disconfirmation can be of two varieties.

A positive disconfirmation occurs when it is a received better than expected

and a negative disconfirmation occurs when things turn out worse than anticipated.
Thus any situation in which the consumer’s judgment is proven along as a
disconfirmation. Confirmation occurs if the expectation means being served than of
the consumer were not in a bad mood. Emotional context therefore internets with
disconfirmation to affect attribution, which results in certain emotions influencing
satisfaction or dissatisfaction.

The result of satisfaction to the consumer the purchase as a product or service

is that more favorable post purchase attitude, higher purchase intention and brand
locality are likely to be exhibited in a similar purchasing situation. Thus a long as
positive reinforcement takes place; consumer will tend to continue to purchase the
same brand. It is true, however that consumers will sometimes not follows these.

Established patterns but will purchase differently simply for the sake of
novelty. On the other have of consumer are satisfied, there likely to exhibit less
favorable, post purchase attitudes lower or non – existent purchase intention, brand
switching complaining behaviors and hegative words to mouth.

2
A consumer play vital role in the market. He is the king of the market. Consumers so
variety is only a misnomer even in the context of the firm proclaiming it ideal to be
consumer behaviors. Consumer performance consists of both physical and mental
activity.
Consumer satisfaction deals with in characteristics of human behavior.
Marketing belongs to human behavior as its deals with buying decision. The
advertisement copy writer has to study psychology behind human behavior in respect
of satisfaction of their wants.

In a market, consumer is considered to be a king. Their needs and wants are

unlimited consumers preference depends upon the nature of consumer. If it gives
satisfaction to them, again they give preference to same products.

THE PERSONAL CONSUMER

The personal consumer buys goods and services for his or her own use for his
use of the house hold or as a gift for a friend. In each of these contexts, individual buy
the goods for final use, which are referred to as end users or ultimate consumer.

THE ORGANIZATIONAL CONSUMER

The organization consumer includes profit and not profit business, government
agencies and institution, manufacture companies must by the materials and other
components needed to manufacture and sell their own product services the companies
must buy the equipment necessary to render the services they sell government
agencies must buy the office products needed to operate their agencies institution
must buy the materials they need to maintain themselves and their population.

WHY WE STUDY CONSUMER BEHAVIOUR

The field of the consumer behaviour holds great interest for us as consumers,
as marketers, and as students of human behaviour.

As consumer, we benefit from insight into our own consumption related

decision what we buy they why we buy, how we buy and promotion influence that
persuade us to buy, the study of consumer behaviour enables as to become better that
is wiser consumers.

3
 As matters and futures, it is important for us to recognize why and how
individuals make their consumption decision. So that we can make better strategic
marketing decision if marketers understand consumer behaviour. They are able to
predict how consumers are likely to shape their marketing strategies accordingly
without doubt; marketers who understand consumer behaviour have great competitive
advantage in the market place.

As students of human behaviours we are concerned with understanding

consumer’s behaviours with gaining insights into why individual act in certain
consumption related ways and with learning and external influences impel them to act
as he do. Indeed the desire for understanding consumption related human behaviour
has led to a diversity of theoretical approach of its study.

WHY THE FIELD OF CONSUMERB BEHAVIOUR OVER LOAD

There are number of reasons why the study of consumer behavior developed
as separate marketing discipline. Marketers had long noted the consumers did not
always act or react as marketing theory suggested they would. The size of the
consumer market in this country was being spent on goods and service by tents of
millions of people consumers markets, buyers we exhibiting diversified freferences
and less predictable purchase behaviour.

To better meet the needs of specific groups of consumers most marketers

adopted a policy of market generations, which called for he decision of their total
potential markets into smaller homogeneous segments for which they should design
specific products or promotional champions. They also used promotional technique to
vary the image of their products. So they would behaviour prepared as better
fulfilling, the specific needs of certain target segments a process now know as
positioning.

4
THE ROLE OF CONSUMER RESEARCH

Consumer research is the methodology used to study consumer behaviour.

Given the fact that there are two major theoretical perspectives consuming the study
of consumer behaviour it is not surprising to find that there is a divergence in
theoretical assumptions and to some extent in research methodology between the
positivist approaches. The positivists tend to behaviour objective and empirical to
seek causes for behaviour and conduct consumer researchers, with their strategic
management perspective, were largely positivist in their approach.

The research done by inter pretivists, on the other hand, tends to behaviour
qualitative and based on small samples although they tend to view each consumption
situation as unique and non replicable, and behaviour across consumption situations.

STATEMENT OF THE PROBLEM

The utilization of private and TSTC is increasing day to day. However, there
other cheaper modes of transport like share auto, etc. the level of utilization of private
bus and TSTC facilities is still to be improved in this context, it is appropriate to
identify and also the satisfaction of passenger. Moreover, the private bus and TSTC.
Passenger suffer from a lot of problems connected with the route, timing poor
condition of road and co – passenger, etc. the needs to evaluate private bus and TSTC
passenger satisfaction and get their problems enlightened is felt by the researcher and
hence the present study has been undertaken.

The following questions emanate from the problem.

 Are the passengers satisfied with the existing services and facilities provide by
the private bus and TSTC? What is the extend of satisfaction?
 What are the factors that influence passenger satisfaction?
 What type of problem do the passengers of private and TSTC service face?
 How could these problems be solved?

5
OBJECTIVE OF THE STUDY

To study on customer analysis private and TSTC in travels namakkal district.

1. To study the socio – economic factors of the respondents.
2. A study to known about the travelers in private and TSTC.
3. To find out the passenger satisfaction.
4. To study about the awareness of the private and TSTC travels.

SCOPE OF THE STUDY

The study covers only namakkal the main area in central town from study
preference and problems of the Passengers can meet. The Passengers view about the
comfortable and fees of the private and TSTC travel can behavior known. This study
helps to known us the factors that influence the Passengers to travel the private &
TSTC and also to known that awareness of private & TSTC transports and the
necessary change in private and TSTC travels that the Passengers feel.

RESEARCH METHODOLOGY

Research methodology is the process of systematic investigation of any

management problem is deals with research design, data collection method, sampling
plan, statistical tools.

SAMPLING TECHNIQUES

We have adopted convenience -sampling technique in our survey. In this

method – sampling units are chosen primarily, in accordance with the investigation,
convenience.

DATA COLLECTION METHOD

Primary data was collected for this study. The primary data was collected by
questionnaires from the consumer. In the questionnaires open end questions, does end
questions, checklist questions, multiple questions are used.

6
STATISTICAL TOOLS USED FOR ANALYSIS

Percentage calculation, weighted average are the statistical tools used for
analysis on the project, there are briefly explained in the following.

Percentage

Percentage refers to a special kind percentage are used in making comparison

between two variables of the selected percentage. Since, the percentage reduces
everything to a common base and there by meaning comparison to behavior made.

Weighted Average

It some things is description is made important than order, then their points
must behavior in mind in order that averages competed is representation of the
distribution. In such case proper weighted is to behavior given to various items. The
weight altered to each item being profession to the importance of the items to be in
the description. It given weighted average formula.

LIMITATION OF THE STUDY

 Time given for collecting and analyzing the data is insufficient.

 The study suffers from time limitations.
 The data which are collect only in namakkal town not more than that area.
 The result of study is centralized with travels.

CHAPTER SCHEME

 First chapter deals with introduction of the study.

 Second chapter deals with review of literature.
 Third chapter deals with TSTC and private bus profile of the Namakkal
district.
 Fourth chapter deals with data analysis and interpretations.
 About the fifth chapter findings suggestions and conclusion.

7
 CHAPTER II
REVIEW OF LITERATURE

Transport in the Republic of India is an important part of the

nation's economy. Since the economic liberalization of the 1990s, development of
infrastructure within the country has progressed at a rapid pace, and today there is a
wide variety of modes of transport by land, water and air. However, India's relatively
low GDP per capita has meant that access to these modes of transport has not been
uniform.Motor vehicle penetration is low by international standards, with only 103
million cars on the nation's roads.[1]
 In addition, only around 10% of Indian households own a motorcycle. At the
same time, the automobile industry in India is rapidly growing with an annual
production of over 4.6 million vehicles, and vehicle volume is expected to rise greatly
in the future.[2]
Despite ongoing improvements in the sector, several aspects of the transport
sector are still riddled with problems due to outdated infrastructure and lack of
investment in less economically active parts of the country. The demand for transport
infrastructure and services has been rising by around 10% a year with the current
infrastructure being unable to meet these growing demands. According to recent
estimates by Goldman Sachs, India will need to spendUS$1.7 trillion on infrastructure
projects over the next decade to boost economic growth, of which US$500 billion is
budgeted to be spent during the Eleventh Five-Year Plan.[3]

1.  Rand1eep Ramesh (11 January 2008). "India Gears up for Mass Motoring

Revolution with £1,260 car". The Guardian (London). Retrieved 2010-05-26.

8
 2.  "Bicycle Ownership in India". Bike-eu.com. Retrieved 2010-04-05.

3. “Indian Tranport Sector”. World bank.

In ancient times, people often covered long distances on foot. For

instance, Adi Sankaracharya travelled all over India. Walking still constitutes an
important mode of transport in urban areas. [4]
 In the city of Mumbai, to further improve the transit conditions
for pedestrians, the Mumbai Metropolitan Region Development Authority, has
commenced the construction of more than 50 skywalks as part of the Mumbai
Skywalk project.  And serve as a cheap and convenientmode of transport for all
classes of society. Services are mostly run by state government owned transport
corporations. [5]
Tram
The advent of the British saw trams being introduced in many cities including
Mumbai and Kolkata. They are still in use in Kolkata and provide an emission-free
means of transport. The nationalized Calcutta Tramways Company is in the process of
upgrading the existing tramway network at a cost of  24 crore (US$4.37
million). Presently the limited tram system in India is extremely slow and
technologically backward, new light rail projects are being proposed rather than tram
projects which have one reason or another not been very successful in the country. [6]

4.  Tapasyananda, Swami (2002). Sankara-Dig-Vijaya: The Traditional Life of Sri

Sankaracharya by Madhava-Vidyaranya. India: Sri Ramakrishna Math. ISBN 81-
7120-434-1.

9
5.  "MMRDA — Projects — Skywalk". MMRDA. Archived from the originalon 2009-
03-14. Retrieved 2009-03-24.

6.  "Kolkata's trams to sport a new look soon". Online edition of the Times of India,
dated 2009-03-11. 2009-03-11. Retrieved 2009-04-17.[dead link]

Bus:
The oldest Indian state transport undertaking is North Bengal State Transport
Corporation founded by the Raj Durbar of Koch Bihar Kingdom regime on 1 April
1945 with three buses and three trucks. It is still vibrant and running, providing
service to commuters of North Bengal region. Buses take up over 90% of public
transport in Indian cities,[7]
However, after the economic liberalisation, many state transport corporations
have introduced various facilities like low-floor buses for the disabled and air-
conditioned buses to attract private car owners to help decongest roads.[8]
 Bangalore was the first city in India to introduce Volvo B7RLE intra-city
buses in India in January 2006.[9]
 Bangalore is the first Indian city to have an air-conditioned bus stop, located
near Cubbon Park. It was built by Airtel. The APSRTC has introduced Buses with
two coaches. These Buses are allowed to operate only in the Greater Hyderabad. It is
acknowledged as the single corporation having the largest fleet in the world. This has
been certified by the Guinness World Records for being the largest bus operator in the
world.[10]

7.  John Pucher, Nisha Korattyswaropam, Neha Mittal, Neenu Ittyerah."Urban

transport crisis in India" (PDF).

10
8.  "Landmarks in Transport". Brihanmumbai Electric Supply and Transport.
Archived from the original on 2009-03-29. Retrieved 2009-04-18.

9.  "Volvo's first city buses in India operating". Volvo Buses. 2006-01-25. Retrieved

2009-06-23.

10.  "India Gets First AC Bus Stop!". EfyTimes. 2008-12-15. Retrieved 2009-04-05.

The city of Chennai houses Asia's largest bus terminus, the Chennai Mofussil

Bus Terminus. In 2009, the Government of Karnataka and the Corporation flagged off a
pro-poor bus service called the Atal Sarige. The service aims to provide low-cost
connectivity to the economically backward sections of the society to the nearest major
bus station.[11]

Bus Rapid Transit System (BRTS)

New initiatives like Bus Rapid Transit (BRT) systems and air conditioned
buses have been taken by the various state governments to improve the bus public
transport systems in cities. Bus Rapid Transit systems already exist in Pune,
Delhi, Ahmadabad, Mumbai and Jaipur with new ones coming up
in Kolkata Hyderabad Luck now and Bangalore. High Capacity buses can be found in
cities like Mumbai, Bangalore, Nagpur and Chennai. Most of the traditional taxicabs
in India are either Premier Padmini or Hindustan Ambassador cars.[12]
 

11
11.  S. Dorairaj (2005-12-28). "Koyambedu bus terminus gets ISO
certification". Online edition of The Hindu, dated 2005-12-28 (Chennai, India).
Retrieved 2009-04-25.
12. Chris Duggan (2006-08-15). "India's 'Amby' notches up half century". London:
The Independent, UK. Retrieved 2009-06-23.

CHAPTER III

PROFILE OF THE STUDY

The formation of a separate corporation exclusively for operating long

distance express services connecting all the district headquarters in the state
(Tamilnadu) with Chennai as headquarters was thought by the government during the
year 1975. Hence the long distance express service was operated by erst while
Tamilnadu state transport department were transferred as the express wing of Pallavan
Transport Corporation with effect from 15th sep 1975. The express wing of Pallavan
Transport Corporation was registered on 14th January 1980 and named as
Thiruvalluvar Transport Corporation.

Thiruvalluvar Transport Corporation limited, was bifurcated and formed a new

corporation with effect from 27th January 1994 P.T. Dr. J. Jayalalitha Transport
Corporation, for the exclusive operation of Inter State Service from Tamilnadu. The
P.T. Dr. J. Jayalalitha Transport Corporation was renamed as Rajiv Gandhi Transport
Corporation limited from 21st may 1996. Thiruvalluvar Transport Corporation Limited
was renamed as State Express Transport Corporation Limited from 17 th July 1997 and
Rajiv Gandhi Transport Corporation limited was renamed as State Express Transport
Corporation Limited from 30th July 1997. State Express Transport Corporation was
amalgamated with State Express Transport Corporation Limited with effect from 07 th
February 2002 and now functioning as “State Express Transport Corporation
Tamilnadu Limited” with fleet strength of 954 at present.

12
 The adjoining states like Andhra Pradesh Karnataka, Kerala and Pudhucherry.
This corporation is operating semi-deluxe, super deluxe, video coach, and air
condition buses. In India’s passenger road transport sector, STATE EXPRESS
TRANSPORT CORPORATION TAMILNADU LIMITED is setting benchmark in a
large number of operational areas. Its superior services deliverables and all round
performance have helped it bag a number of awards at the national level in several
categories like vehicle productivity, Tyre performance and minimum operational cost
etc.

STATE EXPRESS TRANSPORT CORPORATION TAMILNADU

LIMITED has become the most preferred transport service provider by the people of
Tamilnadu and its neighboring state. STATE EXPRESS TRANSPORT
CORPORATION TAMILNADU LIMITED’s large objective is to adopt efficient in
its day-to-day activities and bring the best to long distance passengers needs.

At present State Express Transport Corporation Tamil Nadu limited provides

one of the most affordable public transports to 1 Lakh passengers per day. for more
comport and luxury to the travelling public, SETC introduced 310 Ultra Deluxe Buses
with 36 seating capacity with air Suspension and pollution free system to Inter & Intra
State routes.

13
 The Details of Awards Received by this Corporation are Given Below.

Years Name of the Award Authority which Issued the

Award
1991-92 Best performance in vehicle Association of state road
productivity transport undertakings
1992-93 Best performance in vehicle Association of state road
productivity transport undertakings
1993-94 Best performance in vehicle Association of state road
productivity transport undertakings
1994-95 Winner Trophy Minimum Association of state road
Operational Cost transport undertakings
1996-97 Best performance in vehicle Association of state road
productivity transport undertakings
1997-98 Highest performance in vehicle Association of state road
productivity transport undertakings
1998-99 Highest performance in vehicle Association of state road
productivity transport undertakings
2001-02 Highest performance in vehicle Association of state road
productivity transport undertakings
2002-03 Improvement in Tyre Performance Association of state road
transport undertakings
2003-04 Highest performance in vehicle Association of state road
productivity transport undertakings
2003-04 Improvement in Tyre Performance Association of state road
transport undertakings
2005-06 KMPL - award Association of state road
transport undertakings
2006-07 Highest performance in vehicle Association of state road
productivity transport undertakings
2007-08 Highest performance in vehicle Association of state road
productivity transport undertakings
2008-09 Highest performance in vehicle Association of state road
14
 productivity transport undertakings

The transport corporation was operating 1,510 buses within the Coimbatore
city and to a few towns like Pollachi, Mettupalayam and Ooty. He said 27 new routes
have been included within the city this year to facilitate better services of these, three
are Moffusil bus routes while 24 are town bus routes. The new Moffusil routes
include Pollachi-Tarapuram, Negammam-Poolavadi and Coimbatore-Ponamaravathi.
The town services include Pollachi - Nachipalayam, Pollachi - Kumarapalayam,
Gandhipuram - Mayleripalayam, Kovaipudur – Thudiyalur, Thondamuthur –
Gandhipuram, Gandhipuram – Narasipuram, Gandhipuram – Kovaipudur –
Gandhipuram, Ukkadam – Kannampalayam, Gandhipuram – Kannampalayam,
Ukkadam – Peedampati, Gandhipuram – Pattinam, Gandhipuram – Arasur,
Gandhipuram – Kovilpalayam, Annur – Karnampettai, Vagarayampalayam –
Ukkadam, Thudiyalur – Podanur, Gandhipuram – Kovilpalayam.
In Tirupur district, the corporation would operate 22 new bus routes. Of these,
as many as are in Tirupur and the rest in Avinashi, Kangayam, Dharapuram,
Madathukulam and Udumalpet areas. Of the 38 buses, a maximum of eight each were
allocated for Udumalpet and Dharapuram branches and the remaining were given to
Tirupur – 1, Tirupur – 2, Palladam, Kangayam, Palani – 1 and Palani – 2 branches. In
erode, 36 new buses in 22 new routes will be launched.

Rules & Regulations Reservation Rules reservation done 60 days in

advance. Reservation time from 7.00 hrs to 21.00 hrs at all reservation centers. Half
ticket for children 3 yrs above but below 12 yrs, children above 130cms height will be
charged full fare, otherwise original age proof certificate to be produced at the time
journey. Refund rules in respect of journey tickets journey tickets surrendered the
counter before 48 hours.

Cancellation of e – ticket / Mobile tickets is only allowed one hour before

the schedule departure of the Service. Terms and conditions TNSTC provides
only the facility for transacting with SETC and TNSTC’s passenger reservation

15
system through the internet. TNSTC’s rules for reservation and booking apply to all
such transaction along with special conditions imposed for internet based booking.
The special conditions and terms of service applicable to internet booking are detailed
in this document.

If a user violates the terms and conditions of use by registering more than one
user ID and / or booking tickets on such multiple user IDs, TNSTC reserves the right
to deactivate all such user registration and cancel any or all tickets booked using these
registrations without any notice.

Procedure for Booking E – Ticket / Mobile Tickets

Online booking will enable the passenger to book the seats and cancel the
ticket even from remote places where TNSTC corporation bus services operates. The
procedure and guidelines for internet booking are detailed as below:

Booking can be made by registered user through the internet. Registered user
will be given username and password after filling an E – form on the internet by
giving his personal details. Ticket can be booked and payments for tickets booked will
have to be made through credit card / internet banking.

During the booking process, the passenger will have to select identity type and
submit ID No. for confirming his identity during the journey. He can select from any
of the photo identity cards i.e. passport, driving license, voter ID card, PAN card,
ration card. Before confirming the booking, the passenger will have to provide
payment by the details like ‘credit card / internet banking’ for accepting payment by
the gate way. The booking will be confirmed after the financial gateway approves the
transaction. At this stage, a PNR No. will be generated for that ticket and passenger
can print the e – ticket / mobile ticket.

If the passenger is travelling with ‘e – ticket / mobile ticket’, he will have to

produce the original identity card mentioned in the ‘e – ticket / mobile ticket’ at the
time of journey. The on-duty conductor or TNSTC officials will verify the identity
card of the passenger as per the waybill and ‘e ticket / mobile ticket’ during the
journey. If the passenger fails to produce the specified identity proof in original

16
during the journey, the ticket will be treated as INVALID and the passenger will be
treated as “travelling without ticket”. Photocopies of identity proof are not allowed.

Users are advised to print e –ticket / mobile tickets immediately after booking so as to
minimize inconvenience during instances of temporary withdrawals of e – booking
sdue to high traffic on website. The e – ticket / mobile tickets will also be emailed
address provided by the user at the time of the booking.

Differently Abled Persons and Their Escorts

Differently abled persons have to mention their valid ID card details while
making online ticket reservation. At the time of boarding the vehicle, photography of
the disability certificate has to be handed over to the conductor and also the original
certificate has to be carried by the differently abled person, the ID proof of such escort
has also to be produced to the conductor. Applicable fare concessions for differently
abled persons and their escort are automatically availed at the time of booking.

Senior Citizen

Fare concessions availed by senior citizens, have to produce original age proof
ID cards at the time of journey like PAN card, voter’s ID, driving license, passport,
ration card etc.,

Refund Procedure

Official of TNSTC will verify the details and refund the amount to the
concerned credit card / internet banking account within 7 days from the date of
transaction. OB reference no. of the transaction and PNR No. of the ticket. Officials
of TNSTC will verify and refunded the amount to the concerned credit card / internet
banking account. Help desk telephone numbers provided in the website.

The world class AC buses to standard non AC buses, “DSO” bus body
building profiles are being used extensively by all the leading manufacturers to

17
protect the interiors of their plush buses so that the seats and other furnishing are not
marred by the effect of weather.

The sponge bus body building profiles offered by RK are extremely

compressible so that they can snugly fit into any holes of the bus body. The sponge
bus body building rubber profiles could also be used to provide excellent sealing of
bus doors. Therefore, by ordering “DSO” bus body building profiles, you can
safeguard your vehicle’s interior from all the natural elements like dust and water and
you can get an additional advantage of sound proofing if you use our bus building
body rubber profiles.

Our solid bus body building profiles are being used to seal the window panels
and fix the windshields. “DSO” bus body building rubber profiles are also used for
constructing the body of trucks and buses. Customers have the option to select from
1000 different ready to order bus body building profiles of different shapes and
dimensions. Alternatively, you can fill the enquiry form and contact our sales team for
creating customized bus body building rubber profiles.

RK profiles have been a leading name in supplying architectural rubber

profiles and building profiles to prominent names in the construction industry. The
architectural rubbers that are developed using high quality EPDM profiles acts as
sealing components between aluminium and glass sections that are extensively being
used by modern builders.

RK profiles follow a policy of zero tolerance while supplying architectural

rubber profiles and building profiles to its customers which work in their favour.

RK architectural rubber profiles when used along with superior quality

aluminium provides a protective seal to the interiors of the building from external
environment.

RK building profiles also helps in perfectly sealing the glass to the window or
door frames, thereby helping to minimize gas permeation in AC rooms and also helps
in reducing the noise. Other beneficial features of RK architectural rubbers used for

18
manufacturing building profiles include good sunlight ageing, excellent resistance to
oil and petrol and quick compression setting.

High durability, rust proof, superior quality and excellent tolerance to harsh
weather, heat and water have made many domestic and international builders opt for
our architectural rubber profiles and building profiles.

Most of the automotive rubbers especially windshield rubbers are made up of

EPDM profiles with its wonderful properties like resistance to salt sprays and ozone.
Also our windshield rubbers can be used for Indian, Japanese, American as well as
automobiles from any global manufacturer.

Our other popular automotive rubbers profile include large number of seals for
your automobiles like glass run channels, flocked profiles, sun roof seal, windshield
finisher and special seals for doors and windows.

There is a great similarity between Indian Railways and RK profiles. We both

believe in innovation and integrity.

Railway rubber profiles are created using high grade EPDM Rubber which
posses features like resistance to varying weather conditions, high durability and
temperature tolerance to changing extreme climatic conditions. Our entire range of
railway rubber profiles could be customized as per the needs of our clients and their
specifications.

19
 CHAPTER IV

DATA ANALYSIS AND INTERPRETATION

Table – 4.1

GENDER OF THE RESPONDENTS

Private Bus TSTC

Sources No. of No. of

Percentage Percentage
Respondents Respondents
Male 32 64 28 56

Female 18 46 22 44

Total 50 100 50 100

Source: Primary data

Private Bus:

From the table 4.1. It is understood that out of 50 respondents, 32 (64%) are
male and 18 (46%) are female people travelling the bus.

TSTC:

From the table 4.1. It is understood that out of 50 respondents, 28 (56%) are
male and 22 (44%) are female people travelling the bus.

20
 Table – 4.2

AGE GROUP CLASSIFICATION

Private Bus TSTC

Sources No. of No. of

Percentage Percentage
Respondents Respondents
Below 20 6 12 8 16
Between 20 – 40 38 76 28 56
Between 40 – 50 6 12 12 24
Above 50 _ _ 2 4
Total 50 100 50 100
Source: Primary data

Private Bus:

From the table 4.2. It is understood that out of 50 respondents, 6 (12%) all
under the age group of below 20 years. 38 (76%) are come under the age group of
between 20 – 40 years, 6 (12%) are come under the age group of between 40 – 50
years and there is no percentage of respondents are come under the age group of
above 50 years.

TSTC:

From the table 4.2. It is understood that out of 50 respondents, 8 (16%) all
under the age group of below 20 years, 28 (56%) are come under the age group of

21
between 20 – 40 years, 12 (24%) are come under the age group of between 40 – 50
years and remaining 2 (4%) of them belong to the above 50 years.

Table – 4.3

OCCUPATION OF THE RESPONDENTS

Private Bus TSTC

Source
No. of No. of
Percentage Percentage
Respondents Respondents
Government
8 16 14 28
employee

Private employee 28 56 22 44

Business man 2 4 4 8

Others 12 24 10 20

Total 50 100 50 100

Source: Primary data

Private Bus:

As seen from the table 4.3. It is understood that out of 50 respondents, 8 (16%)
of the respondents are government employee, 28 (56%) of the respondents are private
employee, 2 (4%) of the respondents are doing business, 12 (24%) of the respondents
are doing other business.

TSTC:

As seen from the table 4.3. It is understood that out of 50 respondents, 14

(28%) of the respondents are government employee, 22 (44%) of the respondents are

22
private employee, 4 (8%) of the respondents are business man, and remaining 10
(20%) of the respondents are doing other business.

Table – 4.4

MONTHLY INCOME OF THE RESPONDENTS

Private Bus TSTC

No. of No. of
Source Percentage Percentage
Respondents Respondents

Below Rs 5000 6 12 4 8

Between Rs 5000 -10000 15 30 28 56

Between Rs 10000 -
16 32 6 12
15000

Above Rs 15000 12 24 12 24

Total 50 100 50 100

Source: Primary data

Private Bus:

From the above table 4.4 expose out the details of the monthly income of the
respondents. 6 (12%) of the respondents are earning below Rs 5000, 15 (30%) of the
respondents are earning between Rs 5000 – 10000, 16 (32%) of the respondents are
earning between Rs 10000 – 15000 and 12 (24%) of the respondents are earning
above Rs 15000.

TSTC:

23
 From the above table 4.4 expose out the details of the monthly income of the
respondents. 4 (8%) of the respondents are earning below Rs 5000, 28 (56%) of the
respondents are earning between Rs 5000 – Rs 10000, 6 (12%) of the respondents are
earning between Rs 10000 – Rs 15000 and 12 (24%) of the respondents are earning
above Rs 15000.

Table – 4.5

FAMILY SIZE OF THE RESPONDENTS

Private Bus
TSTC
Source
No. of No. of
Percentage Percentage
Respondents Respondents

Below 3 4 8 14 28

Between 3 – 5 36 72 28 56

Between 5 – 7 8 16 8 16

Above 7 2 4 _ _

Total 50 100 50 100

Source: Primary data

Private Bus:

It is clear from the above table 4.5 that out of 50 respondents, 4 (8%) of the
respondents have only below 3 members in their family, 36 (72%) of the respondents
have between 3 – 5 members in their family, 8 (16%) of the respondents have
between 5 – 7 members in their family and 2 (4%) of them to above 7 members in
their family.

24
TSTC:
It is clear from the above table 4.5 the out of 50 respondents, 14 (28%) of the
respondents have only below 3 members in their family, 28 (56%) of the respondents
have 3 – 5 members in their family, 8 (16%) of the respondents have between 5 – 7
members in their family and there is no respondents are above 7 members in their
family.

Table – 4.6

EDUCATIONAL QUALIFICATION OF THE

RESPONDENTS

Private Bus
TSTC
Source
No. of No. of
Percentage Percentage
Respondents Respondents

School level 6 12 14 28

Graduate 16 32 16 32

Post graduate 22 44 18 36

Others 6 12 2 4

Total 50 100 50 100

Source: Primary data

Private Bus:

From the above table 4.6 it is noted that out of 50 respondents, 6 (12%) have
studied up to school level, 16 (32%) of the respondents have studied graduate level,
22 (44%) of the respondents have studied post graduate level and 6 (12%) of the
respondents have others.

25
TSTC:

From the above table 4.6 it is noted that out of 50 respondents. 14 (28%) of the
respondents have studied up to school level, 16 (32%) of the respondents have studied
graduate, 18 (36%) of the respondents have studied post graduate and 2 (4%) of the
respondents have others.

Table – 4.7

MARITAL STATUS OF THE RESPONDENTS

Private Bus
TSTC

Source
No. of No. of
Percentage Percentage
Respondents Respondents

Married 26 52 28 56

Unmarried 24 48 22 44

Total 50 100 50 100

Source: Primary data

Private Bus:

From the above table 4.7 out of the 50 respondents, 26 (52%) of the
respondents are married and 24 (48%) of the respondents are unmarried.

TSTC:

26
 From the above table 4.7 out of 50 respondents, 28 (56%) of the respondents
are married and 22 (44%) of the respondents are unmarried.

Table – 4.8

TYPES OF THE BUS

Private Bus
TSTC
Source
No. of No. of
Percentage Percentage
Respondents Respondents
Private bus
50 100 _ _

TSTC _ _ 50 100

Total
50 100 50 100

Source: Primary data

Private Bus:

From the above table 4.8 out of the 50 Respondents, 50 (100%) of the
respondents are choose private bus.

TSTC:

27
 From the above table 4.8 out of 50 respondents. 50 (100%) of the respondents
are choose TSTC.

Chart – 4.1

TYPES OF THE BUS

28
 Table – 4.9

ABOUT THE BUS

Private Bus TSTC

Source
No. of No. of
Percentage Percentage
Respondents Respondents

Excellent 4 8 8 16

Good 36 72 40 80

Bad 2 4 _ _

No idea 8 16 2 4

Total 50 100 50 100

Source: Primary data

Private Bus:

From the above table 4.9 clearly understood out of 50 respondents, 4 (8%) are
feel about this bus are excellent, 36 (72%) of the respondents are feel about this bus

29
are good, 2 (4%) of the respondents are feel about this bus are bad and 8 (16%) of the
respondents are feel about this bus no idea.

TSTC:

From the above table 4.9 clearly understood out of 50 respondents, 8 (16%)
are feel about this bus are excellent, 40 (80%) of the respondents are feel about this
bus are good, zero percent of the respondents are feel about this bus are bad and 2
(4%) of the respondents are feel about this bus no idea.

Table – 4.10

REASON FOR SELECT THIS BUS OF THE RESPONDENTS

Private Bus
TSTC
Source
No. of No. of
Percentage Percentage
Respondents Respondents
Time saving
34 68 8 16

Less expensive _ _ 10 20

Availability 12 24 30 60

Radio / TV
4 8 2 4
Facility
Total
50 100 50 100

Source: Primary data

Private Bus:

30
 From the above table 4.10 clearly understood out of 50 respondents, 34 (68%)
of the respondents are select this bus for time saving, zero percent of the respondents
are select this bus for less expensive, 12 (24%) of the respondents are select this bus
for availability and 4 (8%) of the respondents are select this bus for radio / TV
facilities.

TSTC:

From the above table 4.10 clearly understood out of 50 respondents, 8 (16%)
of the respondents are select this bus for time saving, 10 (20%) of the respondents are
select this bus for less expensive, 30 (60%) of the respondents are select this bus for
availability and 2 (4%) of the respondents are select this bus for radio / TV facilities.

Chart – 4.2

REASON FOR SELECT THIS BUS OF THE RESPONDENTS

31
 Table – 4.11

SEATING ARRANGEMENT OF THE BUS

Private Bus
TSTC
Source
No. of No. of
Percentage Percentage
Respondents Respondents

Excellent 6 12 2 4

Good 42 84 44 88

Bad _ _ 2 4

No idea 2 4 2 4

Total
50 100 50 100

Source: Primary data

Private Bus:

From the above table 4.11 shows feel about seating arrangement of the
respondents. It is clearly understood out of 50 respondents, 6 (12%) of the

32
respondents are feel excellent, 42 (84%) of the respondents are feel good in seating
arrangement, zero percent of the respondents are feel very bad and 2 (4%) of the
respondents are not give any idea.

TSTC:

From the above table 4.11 clearly understood out of 50 respondents, 2 (4%) of
the respondents are feel excellent, 44 (88%) of the respondents are feel good in
seating arrangement, 2 (4%) of the respondents are feel very bad and 2 (4%) of the
respondents are not give any idea.

Chart – 4.3

SEATING ARRANGEMENT OF THE BUS

33
 Table – 4.12

REASON FOR ANY DIFFICULTIES WITH THIS BUS

Private Bus
TSTC
Source
No. of No. of
Percentage Percentage
Respondents Respondents
Yes
14 28 10 20

No 36 72 40 80

Total
50 100 50 100

Source: Primary data

Private Bus:

From the above table 4.12 clearly understood out of 50 respondents, 14 (28%)
of the respondents are feel there is difficulties with the bus and 36 (72%) of the
respondents are feel there is no difficulties with the bus.

34
TSTC:

From the above table 4.12 clearly understood out of 50 respondents, 10 (20%)
of the respondents are feel there is difficulties with the bus and 40 (80%) of the
respondents are feel there is no difficulties with the bus.

Chart – 4.13

HOW MANY HOURS OF TRAVELLING IN BUS OF THE

RESPONDENTS

Private Bus
TSTC
Source
No. of No. of
Percentage Percentage
Respondents Respondents
One hour
18 36 32 64

Two hour 28 56 14 28

Three hour 4 8 4 8

Above 3 hour
_ _ _ _

Total
50 100 50 100

Source: Primary data

Private Bus:

35
 From the above table 4.13 shows period of travelling in bus of the
respondents. It is clearly understood out of 50 respondents, 18 (36%) of the
respondents are travelling one hour, 28 (56%) of the respondents are travelling two
hour, 4 (8%) of the respondents are travelling three hours and there is no respondents
are travelling above three hours.

TSTC:

From the above table 4.13 shows period of travelling in bus of the
respondents. It is clearly understood out of 50 respondents, 32 (64%) of the
respondents are travelling one hour, 14 (28%) of the respondents are travelling two
hour, 4 (8%) of the respondents are travelling three hours and there is no respondents
are travelling above three hours.

Chart – 4.4

HOW MANY HOURS OF TRAVELLING IN BUS OF THE

RESPONDENTS

36
 Table – 4.14

PURPOSE OF THE TRAVELLING

Private Bus
TSTC
Source
No. of No. of
Percentage Percentage
Respondents Respondents
Business 8 16 12 24

37
 Office 22 44 24 48

Studies 16 32 10 20
Others
4 8 4 8

Total
50 100 50 100

Source: Primary data

Private Bus:

From the above table 4.14 shows purpose of travelling in bus of the
respondents. It is clearly understood out of 50 respondents, travelling purpose for 8
(16%) of the respondents are doing business, 22 (44%) of the respondents are went to
office, 16 (32%) of the respondents are went to studies and 4 (8%) of the respondents
are using for other purposes.

TSTC:

From the above table 4.14 shows purpose of travelling in bus of the
respondents. It is clearly understood out of 50 respondents, travelling purpose for 12
(24%) of the respondents are doing business, 24 (48%) of the respondents are went to
office, 10 (20%) of the respondents are went to studies and 4 (8%) of the respondents
are using for other purposes.

Chart– 4.5

PURPOSE OF THE TRAVELLING

38
 Table – 4.15

WHICH TYPES OF TRAVELS DO YOU PREFER

Source Private Bus TSTC

39
 No. of No. of
Percentage Percentage
Respondents Respondents

A/C 2 4 10 20

Semi – sleeper 8 16 16 32

Non A/C 40 80 20 40

A/C and semi –

_ _ 4 8
sleeper
Total
50 100 50 100

Source: Primary data

Private Bus:

From the above table 4.15 shows that out of 50 respondents, 2 (4%) of the
respondents are prefer A/C, 8 (16%) of the respondents are prefer semi - sleeper, 40
(80%) of the respondents are prefer non – A/C and zero percent of the respondents are
prefer A/C and semi – sleeper.

TSTC:

From the above table 4.15 shows that out of 50 respondents, 10 (20%) of the
respondents are prefer A/C, 16 (32%) of the respondents are prefer semi - sleeper, 20
(40%) of the respondents are prefer non – A/C and 4 (8%) of the respondents are
prefer A/C and semi - sleeper.

Chart – 4.6

WHICH TYPES OF TRAVELS DO YOU PREFER

40
 Table – 4.16

TRAVELLING ARRIVALS AND DEPARTURE OF THE

RESPONDENTS

41
 Private Bus TSTC
Source
No. of No. of
Percentage Percentage
Respondents Respondents
Namakkal to
16 32 10 20
Erode
Namakkal to
26 52 28 56
Salem
Namakkal to
2 4 4 8
Trichy
Within
2 4 4 8
Tamilnadu
Others 4 8 4 8
Total 50 100 50 100
Source: Primary data

Private Bus:

From the above table 4.16 shows that out of 50 respondents, 16 (32%) of the
respondents are travel from Namakkal to Erode, 26 (52%) of the respondents are
travel from Namakkal to Salem, 2 (4%) of the respondents are travel from Namakkal
to Trichy, 2 (4%) of the respondents are travel within Tamilnadu and 4 (8%) of the
respondents are travel other places.

TSTC:

From the above table 4.16 shows that out of 50 respondents, 10 (20%) of the
respondents are travel from Namakkal to Erode, 28 (56%) of the respondents are
travel from namakkal to salem, 4 (8%) of the respondents are travel from Namakkal
to Trichy, 4 (8%) of the respondents are travel within Tamilnadu and 4 (8%) of the
respondents are travel other places.

Table – 4.17

WHICH TYPES OF CUSTOMER

42
 Private Bus TSTC
Source
No. of No. of
Percentage Percentage
Respondents Respondents

New customer 14 28 10 20

Regular 28 56 32 64

Irregular 6 12 8 16

Others 2 4 _ _

Total 50 100 50 100

Source: Primary data

Private Bus:

From the above table 4.17 shows that out of 50 respondents, 14 (28%) of the
respondents are new customers, 28 (56%) of the respondents are regular customers, 6
(12%) of the respondents are irregular customers and 2 (4%) of the respondents are
others.

TSTC:

From the above table 4.17 shows that out of 50 respondents, 10 (20%) of the
respondents are new customers, 32 (64%) of the respondents are regular customers, 8
(16%) of the respondents are irregular customers and there is no respondents are
travelling others.

Chart– 4.7

43
WHICH TYPE OF CUSTOMER

Table – 4.18

HOW TO FEEL THE BUS FARE

44
 Private Bus TSTC
Source No. of No. of
Percentage Percentage
Respondents Respondents
Low
4 8 _ _

Very low _ _ 6 12

High 42 84 38 76

Very high
4 8 6 12

Total
50 100 50 100

Source: Primary data

Private Bus:

From the above table 4.18. It is clearly understood out of 50 respondents, 4

(8%) of the respondents are feel about bus fare is low, zero percent of the respondents
are feel about bus fare is very low, 42 (84%) of the respondents are feel about bus fare
is high and 4 (8%) of the respondents are feel about bus fare is very high.

TSTC:

From the above table 4.18. It is clearly understood out of 50 respondents, zero
percent of the respondents are feel about bus fare is low, 6 (12%) of the respondents
are feel about bus fare is very low, 38 (76%) of the respondents are feel about bus fare
is high and 6 (12%) of the respondents are feel about bus fare is very high.

Chart – 4.8

HOW TO FEEL THE BUS FARE

45
 Table – 4.19

WHAT ARE THE ADDITIONAL BENEFITS PROVIDE BY THE

BUS

46
 Private Bus
TSTC
Source
No. of No. of
Percentage Percentage
Respondents Respondents

Concession 16 32 18 36

Audio & video

22 44 10 20
facility

Consent seat 12 24 16 32

Others _ _ 6 12

Total 50 100 50 100

Source: Primary data

Private Bus:

From the above table 4.19. It is clearly understood out of 50 respondents

additional benefit providing for 16 (32%) of the respondents are concession, 22 (44%)
of the respondents are audio & video facilities, 12 (24%) of the respondents are
consent seat and zero percent of the respondents are others.

TSTC:

From the above table 4.19. It is clearly understood out of 50 respondents

additional benefit providing for 18 (36%) of the respondents are concession, 10 (20%)
of the respondents are audio & video facilities, 16 (32%) of the respondents are
consent seat and 6 (12%) of the respondents are others.

Chart – 4.9

WHAT ARE THE ADDITIONAL BENEFITS PROVIDE BY THE

BUS

47
s

CHAPTER V

SUMMARY OF FINDINGS, SUGGESTIONS AND CONCLUSION

Findings

 Private bus: The majority of the respondents 64% are male.

48
 TSTC: the majority of the respondents 56% are male.
 Private bus: the majority of the respondents 76% are in the age group of 20 – 40
years.
 TSTC: the majority of the respondents 56% are in the age group of 20 – 40 years.
 Private bus: the majority of the respondents 56% are in the occupation of private
employees.
 TSTC: the maximum of the respondents 44% are in the occupation of the private
employees.
 Private bus: the maximum of the respondents 32% are earn monthly income of
between Rs 10000 – Rs 15000.
 TSTC: the majority of the respondents 56% are earn monthly income of between
Rs 5000 – Rs 10000.
 Private bus: the majority of the respondents 72% have between 3 – 5 members in
their family.
 TSTC: the majority of the respondents 56% have between 3 – 5 me
 3mbers in their family.
 Private bus: the maximum of the respondents 44% are having qualification of
post graduate.
 TSTC: the maximum of the respondents 36% are having qualification of post
graduate.
 Private bus: the majority of the respondents 52% are married.
 TSTC: the majority of the respondents 56% are married.
 Private bus: the majority of the respondents 100% are choose the private bus.
 TSTC: the majority of the respondents 100% are choose the TSTC.
 Private bus: the majority of the respondents 72% are feel about the bus is good.
 TSTC: the majority of the respondents 80% are feel about the bus is good.
 Private bus: the majority of the respondents 68% are select this bus for time
saving.
 TSTC: the majority of the respondents 60% are select this bus for availability.
 Private bus: the majority of the respondents 84% are feel about seating
arrangement are good.

49
 TSTC: the majority of the respondents 88% are feel about seating arrangement
are good.
 Private bus: the majority of the respondents 72% are feel no difficulties with the
bus.
 TSTC: the majority of the respondents 80% are feel no difficulties with the bus.
 Private bus: the majority of the respondents 56% are travelled two hours by bus.
 TSTC: the majority of the respondents 64% are travelled one hour by bus.
 Private bus: the maximum of the respondents 44% are travelled for the purpose
of going to office.
 TSTC: the maximum of the respondents 48% are travelled for the purpose of
going to office.
 Private bus: the majority of the respondents 80% are preferred non A/C.
 TSTC: the maximum of the respondents 40% are preferred non A/C.
 Private bus: the majority of the respondents 52% are travelled from namakkal to
salem.
 TSTC: the majority of the respondents 56% are travelled from namakkal to
salem.
 Private bus: the majority of the respondents 56% are regular customer.
 TSTC: the majority of the respondents 64% are regular customer.
 Private bus: the majority of the respondents 84% are feel about bus fare is high.
 TSTC: the majority of the respondents 76% are feel about bus fare is high.
 Private bus: the maximum of the respondents 44% are had audio & video
facilities of additional benefits.
 TSTC: the maximum of the respondents 36% are had concession.

Suggestions

 Most of the respondents feel about high fare in the TSTC.

 Most of the respondents expect effective advertisement in television and other
media in TSTC.
50
  Most of the respondents feel about high speed in TSTC.
 TSTC fare is high when compared to private bus. So they reduce their bus
fare.
 The government is also give more support to the bus operators.
 The speed of the bus is high, so reduce their speed, then only passengers are
satisfied to travel the buses.
 They give more relaxation to the students community.
 The conductor speak to the passenger is very important.
 The conductor give the change to the passemger is the important responsibility
if the conductor.

Conclusion

The present study entitled, “A comparative study on passenger satisfaction

towards private bus and TSTC in Namakkal District”.the ultimate aim of any bus is to
satisfy the passengers.

Passengers are want to adequate facilities for their convenience.

Passengers are also expect protection of safe of their life to study the
passengers attitude, then only to survive in the competitive world.

BIBLIOGRAPHY

Books
 Marketing Management – Dr. G.B. Gupta, Dr. N. Rajan Nair.

51
  Marketing Management – Rama Swamy, Namakumari.
 Organizational Behavior – L.M. Prasad.
 Marketing Management – Philip Kotler
 Marketing Research – D. D. Sharma.
 Marketing Research – G.C. Beri
 Organizational Behaviour – John W. Newstrom Keith-Davis

Websites
 www.profileoftnstc.com
 www.busservices.com
 www.ebook3000.com
 www.wikipedia.com
 www.google.com

APPENDIX

A COMPARATIVE STUDY ON PASSENGER SATISFACTION

TOWARDS PRIVATE BUS AND TSTC IN NAMAKKAL
DISTRICT

52
Research Guide: Research Scholar:
Ms. B. LAVANYA, M.Com, M.Phil, Ms. V. SATHYA,
Lecturer, Dept of Commerce, Final Year M.Com,
Selvamm Arts and Science College, Selvamm Arts and Science College,
Namakkal-3. Namakkal-3.

Questionnaire
1. Name :
2. Address :
3. Gender :
A) Male B) Female
4. Age
A) Below 20 B) Between 20 – 40
C) Between 40 – 50 D) Above 50
5. Occupation
A) Govt. employee B) Private employee
C) Business man D) Others
6. Monthly income
A) Below Rs 5000 B) Between Rs 5000 – Rs 10000
C) Between Rs 10000 – Rs15000 D) Above Rs 15000
7. How many members in your family
A) Below 3 B) Between 3 – 5
C) Between 5 – 7 D) Above 7

8. Educational qualification
A) School level B) Graduate
C) Post graduate D) Others

9. Marital status
A) Married B) Unmarried
10. Do you feel about of TSTC?
A) Excellent B) Good
C) Bad D) No idea

53
 11. Do you feel about of private bus?
A) Excellent B) Good
C) Bad D) No idea
12. Which type of bus you choose to go everyday
A) Private bus B) TSTC
13. Why did you select this bus?
A) Time saving B) Less expensive
C) Availability D) Radio / TV facility
14. How do you feel about seating arrangement?
A) Excellent B) Good
C) Bad D) No idea
15. Do you feel any difficulties with the bus?
A) Yes B) No
If yes, mention the reason
16. How many hours do you travelling in bus?
A) One hour B) Two hours
C) Three hours D) Above 3 hours
17. What is the purpose of travelling?
A) Business B) Office
C) Studies D) Others
18. Which type of travels do you prefer?
A) A / c B) Semi-sleeper
C) Non A / c D) A / c and semi-sleeper
19. Travelling arrivals and departure
A) Namakkal to Erode B) Namakkal to Salem
C) Namakkal to Trichy D) Within Tamilnadu
E) Others
20. What are the types of customer?
A) New customer B) Regular
C) Irregular D) Others
21. How do you feel about bus fare in travel?
A) Low B) Very low

54
 C) High D) Very high
22. What is the additional benefit provide by the bus?
A) Concession B) Audio & video facility
C) Consent seat D) Others
23. If any other suggestions
1)
2)
3)

55