Datasheet Vodafone Business Solutions

Customer Relationship Management

from Vodafone
Flexible solutions that work the way you do
for guaranteed success

Introduction
Customers are more demanding than ever before. • Service – call centre and field service
Customer Relationship Increased choice and access to more information on
and Microsoft® Dynamics™ CRM, Vodafone through
its Applications Services Business Group, Aspective, management, job scheduling, service reporting
Management (CRM) is all alternatives make it harder than ever before to win is able to offer the right solution to meet the needs and analysis
about building lasting new customers and retain existing clients in the face of every client, driving measurable improvements
• Mobile access – instant access to customer and
of stiff competition. in business processes, enabling closer relationships
relationships with your with customers and supporting the achievement
activity data, increase productivity and efficiency,
Customer Relationship Management (CRM) is all deliver more value to customers and improve
customers through about understanding people: what makes them
of new levels of profitability.
win rates.
better understanding talk to you, what makes them buy from you, what Benefits
products and services they are most likely to be Support/training
of their needs. interested in, and what makes them come back
• Intuitive user interface that works the way your
Vodafone offers a uniquely flexible range of project
people do
to buy from you again and again. and support offerings to CRM clients. Our experienced
• Flexibility to support your unique business business process experts assist clients in developing
To satisfy customers and achieve commercial processes system strategies; extensive systems integration
success, organisations need to collect, organise and experience ensures the most efficient implementation
share all the information they have about their • Marketing – obtain a clearer view of customers,
timescales whilst delivering maximum value.
customers throughout their business in a consistent, make more informed investments, automate
efficient way. campaign management and increase Vodafone provides a range of application management
campaign success solutions from patching, enhancements and upgrades;
Recognising that different solutions address support desk and infrastructure services; through to
different levels of organisational complexity and with • Sales – sales force automation, more informed
fully outsourced hosted and managed applications,
extensive experience in delivering Oracle Siebel CRM real-time lead and opportunity management,
including disaster recovery.
shorter sales cycle, close more business

Make the most of now

 Datasheet Vodafone Business Solutions

Customer Relationship Management

from Vodafone

Why Vodafone
• Experience of over 150 CRM implementations
Extensive systems Face to face across a range of key industry sectors ensures
integration experience Fax Web deep domain and technical expertise
ensures the most • Able to offer insights gained from previous experience,
saving time and increasing project success.
efficient implementation Phone Mail
timescales whilst delivering S er v
es Talk to your Vodafone Account Manager for
maximum value. S al ic e
more details on Customer Relationship
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Configurable business process 360° customer view Service-oriented architecture

Flexible deployment

On-premise/ Configure/ Department/ Single-tenant/

on-demand customise enterprise multi-tenant

Through supporting consistent best practice processes, Customer Relationship Management from Vodafone helps
you make the most of every customer interaction across multiple touch points throughout your organisation.

© September 2008. Vodafone Limited. Vodafone and the Vodafone logo are trademarks of the Vodafone Group. Other product and company names mentioned herein may be the trademarks of their respective
owners. The information contained in this publication is correct at the time of going to print. Such information may be subject to change and services may be modified, supplemented or withdrawn by Vodafone
without prior notice. All services are subject to terms and conditions, copies of which may be obtained upon request.
Microsoft and Dynamics are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
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