TKM Assignment 2
TKM Assignment 2
TKM Assignment 2
Assignment-2
Topic: Knowledge Management practices in TCS
Submitted to
Dr.T.S.Poornachandrika
By:
R.Satya Raju
160118672046
MBA Sec A, 4 th sem
Knowledge Management Practices in TCS
Founded by J.N. Tata in 1868 headquartered in Mumbai, Maharashtra
Over 100 global operating companies
Major Tata companies are:
TCS
Tata steel
Tata Motors
Tata power
Tata chemicals
Tata communication
Indian hotels etc.
KM in TCS
TCS KM-SECI Model
Socialization:
Knowledge communities
Ask experts
PROPEL
Externalisation:
CoPs
Corporate groupware
Kbase
Web of participation
Combination:
TBEM
Ultimatix
Internalisation:
Training
Culture values
People are most important factor
Optimal resource utilization
Global outlook
Continuous change and constant learning
Job rotation across projects, functions and companies
Ultimatix
Digital KM
Speed up the process of decision making
Digitize the organization
Connected all the employees around the globe
Knowledge bases: Communication network and Knowledge Repository
TBEM (Tata Business Excellence Model)
Applied in many group companies urging best practices to be shared among
organization
Addresses all aspects of quality e.g. leadership, Strategy, KM, HR, etc.
Helped employees learned about:
Managing data
Process orientation
Motivating people
TCS was accessed by trained TBEM people from other TATA group companies for
knowledge sharing
KM maturity
Assessed the clients readiness to adopted KM initiatives
Helped customers formulate a KM vision and strategy
Suggested a KM “road map”: explaining policies and processes, conducting awareness
and training sessions
Conclusion
Established in 1968
It is one of the leading TATA companies
Indian multinational information technology (IT) services, business process and
consulting company TCS is the largest Indian company by market capitalization and is
the largest India-based IT services company by 2013 revenues
TCS is ranked 40th overall in the Forbes World's Most Innovative Companies ranking,
making it both the highest-ranked IT services company and the top Indian company