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    Consumerism: Dr. E. Jalaja

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    praveena
    Consumerism refers to the organized efforts by individuals and governments to protect consumer rights against unfair business practices. It aims to protect consumers from useless, inferior, dangerous, and misleading products. The term originated in 1915 and was popularized in 1955. Consumerism began in India in 1969 through housewives' organizations and was strengthened by the Consumer Protection Act of 1986. It has both positive effects like increased production and employment, and negative effects like resource depletion and increased pollution. The Act established consumer courts and redressal agencies at district, state, and national levels to hear consumer complaints. It defines consumer rights and responsibilities and outlines remedies available to consumers.

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    Consumerism: Dr. E. Jalaja

    Uploaded by

    praveena
    60 views19 pages
    Consumerism refers to the organized efforts by individuals and governments to protect consumer rights against unfair business practices. It aims to protect consumers from useless, inferior, dangerous, and misleading products. The term originated in 1915 and was popularized in 1955. Consumerism began in India in 1969 through housewives' organizations and was strengthened by the Consumer Protection Act of 1986. It has both positive effects like increased production and employment, and negative effects like resource depletion and increased pollution. The Act established consumer courts and redressal agencies at district, state, and national levels to hear consumer complaints. It defines consumer rights and responsibilities and outlines remedies available to consumers.

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    Consumerism refers to the organized efforts by individuals and governments to protect consumer rights against unfair business practices. It aims to protect consumers from useless, inferior, dangerous, and misleading products. The term originated in 1915 and was popularized in 1955. Consumerism began in India in 1969 through housewives' organizations and was strengthened by the Consumer Protection Act of 1986. It has both positive effects like increased production and employment, and negative effects like resource depletion and increased pollution. The Act established consumer courts and redressal agencies at district, state, and national levels to hear consumer complaints. It defines consumer rights and responsibilities and outlines remedies available to consumers.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    60 views19 pages

    Consumerism: Dr. E. Jalaja

    Uploaded by

    praveena
    Consumerism refers to the organized efforts by individuals and governments to protect consumer rights against unfair business practices. It aims to protect consumers from useless, inferior, dangerous, and misleading products. The term originated in 1915 and was popularized in 1955. Consumerism began in India in 1969 through housewives' organizations and was strengthened by the Consumer Protection Act of 1986. It has both positive effects like increased production and employment, and negative effects like resource depletion and increased pollution. The Act established consumer courts and redressal agencies at district, state, and national levels to hear consumer complaints. It defines consumer rights and responsibilities and outlines remedies available to consumers.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 19

    Consumerism

    Dr. E. Jalaja
    What is consumerism?
     It is the organized efforts by individuals, groups and

    governments to help protect consumers from policies and


    practices that infringe consumer rights to fair business
    practices.
     It is a movement for the protection of the consumer

    against useless, inferior and dangerous products,


    misleading advertising, unfair pricing, etc.
    Origin
     1915- the term consumerism is used to refer
    “advocacy of the rights and interests of
    consumer”.
     1955 – John Bugas (Ford Motor company)

    used the term Consumerism as a substitute


    for capitalism to describe the American
    Economy.
    Consumerism in India
     1969 – first started In India through
    housewives at Mumbai.

     1986 – Parliament passed an act for the


    welfare of consumers “The Consumer
    Protection Act, 1986”.
    Positive effects of consumerism
     More industrial production.
     A higher growth rate economy
     Availability of more goods and services
     More advertisement to sell the goods

    produced
     Increased production creates more

    employment
     More choice in goods and services
     Better living because of more comforts.
    Negative effects of consumerism
     Depletion of Natural Resources
     More pollution
     Wants and desires of people change from

    time to time.
     Satisfying consumers is near really difficult.
     Necessity to earn more money to enjoy

    luxury.
     Personal relations will be damaged.
     Creates Ecological Imbalance is created. Eg.

    Global warming.
    Consumer Protection Act, 1986.
     Applicable to whole of India except Jammu &
    Kashmir.
     Applied to all goods and services and is

    enforced by Central Government.


    Consumer Exploitation – Factors
     Deceptive and
    misleading Techniques
     False warranties and

    Guarantees
     Non availability of goods
     Adulteration ( Adding or

    removing of substances
    from food)
     Black Marketing
    Forms of Consumer Exploitation
     Underweight or under measures
     High prices
     Substandard Quality
     Duplicate articles
     Rough behaviour and undue conditions
     Lack of safety devices
     Poor sales service
    Ways to protect consumer
     Lok Adalats
     Public Interest litigations
     Consumer protection councils
     Consumer court
    Rights of a consumer
     Right to safety
     Right to information
     Right to choose
     Right to be heard
     Right to consumer education
     Right to healthy environment
     Rights to basic needs
    Responsibilities of a consumer
     Being aware of various goods and services
     Buying only legal products
     Buying only standard products
     Always taking the proof of purchase
     Filing case if any thing is wrong
     Respecting the environment
    Consumer Redressal Agencies
     District Consumer Disputes Redressal Forum – Undertakes the
    cases whose Value of Goods and Services are claimed below Rs. 20
    Lakhs.
     State Consumer Disputes Redressal Commission - Undertakes
    the cases whose Value of Goods and Services are claimed above Rs. 20
    lakhs and below Rs. 1 Crore.
     National Consumer Disputes Redressal Commission -
    Undertakes the cases whose Value of Goods and Services are claimed
    above Rs. 1 Crore.
    Time Schedules for the disposal of
    complaints / Appeals

     complaint - should be decided with in 3 months if the sample is not be tested.


    If the sample is to be tested time duration is 5 months.

     Appeals – within a period of 90 days


    Who can file a complaint
     Consumer
     Any voluntary consumer association registered under

    companies act, 1956.


     The central or state Government
     One or more consumers
     In case of death of consumer the legal heir of the

    consumer.
    Filing a complaint
     On a plain paper with the following contents
    ◦ Name, description and address of the complainant
    ◦ Name, description and address of the opponent party.
    ◦ Facts relating to the complaint
    ◦ Supporting documents.
    ◦ Relief the complainant claims
    ◦ Signature on the document
    ◦ Submit the application in person or through Registered post.
    ◦ Payment of nominal court fee.
    Remedies available for consumers
     Removing the defect in the product
     Replacement of the product
     Return of the complainant the actual price
     Paying the claim to the consumer
     Discontinuing the unfair trade practices.
    k y o u
    Th a n

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