Ybets.io, formerly known as Inmerion Casino until its rebranding yesterday, has confiscated my winnings of $16,425.00 USD. Dealing with this casino has been an absolute nightmare. I've emailed photos of my correspondence with them to LCB.
On May 17th, I won 40,000 USDT using a $2,000 IMR bonus provided to me as a VIP player (I’ve spent thousands on this site previously). The VIP manager, Alaia, stated that the bonus had a 20x payout limit if I met the wagering requirement. I completed the bonus wager requirement, and my balance was 81,000 IMR at the time of completion (IMR is their bonus currency, which is 1:1 with USD). As agreed, they converted my bonus money into a 40,000 USDT real money balance due to the 20x limit.
The VIP manager sent me a congratulatory email, stating that I could either continue playing or cash out: “Congratulations on your win! Excellent job—very impressive! 👍🎉 You now have the option to either continue playing or request a withdrawal.”
Shortly after, I had a conference call with one of their employees, as they wanted my opinion on certain things on their website. She mentioned hearing about my big win, as everyone was talking about it. Everyone was very nice and their customer support was great. I then attempted to cash out, but the VIP manager emailed me, stating that the financial department had concluded their hours for the week and would process the payment early next week. I waited, and on Monday, she sent me an email saying, "There was a 20k limit to the bonus payout and I deeply apologize for this mistake as I’m new to the casino. However, to make it up to you, we will still honour the 40k, but there is a daily payout limit of 4k for these winnings.” Although this email was odd, I agreed to it and proceeded to request daily 4k withdrawals.
On May 22nd, I played live blackjack and won an additional $16,425 USD by risking my current balance at the time. To be clear, I was using my real money balance, and they even encouraged me to keep playing after my big win (I've attached a photo of their email saying this). After winning this amount, I emailed them to see if my daily withdrawal limit could be increased. They congratulated me on this win but said my daily withdrawal limit remained unchanged.
On May 24th, I received an email stating that after further review, any excess money over 20k in my balance would be corrected (at the time, my balance was $36,425.00 after making 20k in withdrawals). They claimed that I was not eligible to withdraw the $16,425 USDT I recently won because "these winnings originally stemmed from the VIP bonus with a max cashout of 20x." This is nonsense as I risked my own real money balance to win this, and they even encouraged me to keep playing. I’ve emailed them stating that I am entitled to the funds, that I risked my real money balance to win these funds, and that these winnings were not attached to any bonus terms. I also mentioned that I would be filing a complaint/taking legal action if I was not paid my rightful winnings. They then proceeded to freeze my account and told me that my account would remain frozen until the legal matter was concluded or unless I stated that I wouldn't proceed with any legal action. Out of fear of never seeing my funds again, I told them I wouldn't proceed with any legal action, and they reopened my account and continued the daily 4k withdrawals.
On May 31st, they finished paying the 40k and confiscated the $16,425 from my account.
It is evident that they are upset that I won more money. I have read all their terms and conditions, and nothing states that you can't win more money after your bonus funds are converted to a real money balance.
I kindly ask LCB to aid me in retrieving my funds and for Inmerion/YBets to cooperate with this matter.
Ibets.io, ranije poznat kao Inmerion Casino do jučerašnjeg rebrendiranja, zaplenio je moj dobitak od 16,425,00 USD. Suočavanje sa ovim kazinom bila je apsolutna noćna mora. Poslao sam fotografije svoje prepiske sa njima mejlom LCB-u.
17. maja osvojio sam 40.000 USDT koristeći IMR bonus od $2.000 koji mi je dat kao VIP igrač (ranije sam potrošio hiljade na ovom sajtu). VIP menadžer, Alaia, izjavio je da bonus ima ograničenje isplate od 20k ako ispunim uslov za klađenje. Ispunio sam uslov za bonus opkladu, a moj bilans je bio 81.000 IMR u vreme završetka (IMR je njihova bonus valuta, koja je 1:1 sa USD). Kao što je dogovoreno, pretvorili su moj bonus novac u saldo od 40.000 USDT stvarnog novca zbog ograničenja od 20k.
VIP menadžer mi je poslao e-poruku sa čestitkama, navodeći da mogu ili da nastavim da igram ili da unovčim: „Čestitam na pobedi! Odličan posao - veoma impresivan! 👍🎉 Sada imate opciju da nastavite da igrate ili zatražite povlačenje.”
Ubrzo nakon toga, imao sam konferencijski poziv sa jednim od njihovih zaposlenih, jer su tražili moje mišljenje o određenim stvarima na njihovoj veb stranici. Pomenula je da je čula za moju veliku pobedu, jer su svi pričali o tome. Svi su bili veoma ljubazni i njihova korisnička podrška je bila odlična. Zatim sam pokušao da unovčim, ali VIP menadžer mi je poslao e-poštu, navodeći da je finansijsko odeljenje zaključilo svoje radno vreme za nedelju i da će obraditi uplatu početkom sledeće nedelje. Čekao sam, a u ponedeljak mi je poslala e-poruku rekavši: „Postojalo je ograničenje od 20 hiljada bonusa i duboko se izvinjavam zbog ove greške jer sam nov u kazinu. Međutim, da bismo vam to nadoknadili, mi će i dalje poštovati 40k, ali postoji dnevna granica isplate od 4k za ove dobitke.” Iako je ova e-poruka bila čudna, pristao sam na to i nastavio da tražim dnevno povlačenje 4k.
22. maja sam igrao blekdžek uživo i osvojio dodatnih 16,425 USD rizikujući svoj trenutni balans u to vreme. Da budemo jasni, koristio sam svoj pravi novčani bilans, a oni su me čak ohrabrivali da nastavim da igram nakon moje velike pobede (priložio sam fotografiju njihove e-pošte na kojoj ovo piše). Nakon što sam osvojio ovaj iznos, poslao sam im e-poštu da vidim da li se moj dnevni limit povlačenja može povećati. Čestitali su mi na ovoj pobedi, ali su rekli da je moj dnevni limit povlačenja ostao nepromenjen.
Dana 24. maja, primio sam e-poruku u kojoj se navodi da će nakon daljeg pregleda svaki višak novca preko 20.000 na mom saldu biti ispravljen (u to vreme, moj bilans je bio 36.425,00 USD nakon podizanja 20.000). Tvrdili su da nemam pravo da povučem 16.425 USDT koje sam nedavno osvojio zato što su „ovi dobici prvobitno proistekli iz VIP bonusa sa maksimalnim isplatom od 20k“. Ovo je glupost jer sam rizikovao svoj pravi novac da bih osvojio ovo, a čak su me ohrabrivali da nastavim da igram. Poslao sam im e-poštu u kojoj sam naveo da imam pravo na sredstva, da sam rizikovao svoj stvarni saldo novca da bih osvojio ova sredstva i da ovi dobici nisu povezani ni sa kakvim uslovima bonusa. Takođe sam spomenuo da ću podneti žalbu/preduzeti pravne radnje ako mi ne budu isplaćeni moji zakoniti dobici. Zatim su nastavili sa zamrzavanjem mog naloga i rekli mi da će moj nalog ostati zamrznut sve dok se pravna stvar ne završi ili ako ne izjavim da neću pokrenuti bilo kakvu pravnu akciju. Iz straha da više nikada neću videti svoja sredstva, rekao sam im da neću pokrenuti nikakve pravne radnje, a oni su ponovo otvorili moj račun i nastavili sa dnevnim povlačenjem 4k.
31. maja su završili sa plaćanjem 40 hiljada i zaplenili 16,425 dolara sa mog računa.
Evidentno je da im smeta što sam osvojio više novca. Pročitao sam sve njihove uslove i odredbe i ništa ne kaže da ne možete osvojiti više novca nakon što se vaša bonus sredstva konvertuju u saldo stvarnog novca.
Ljubazno molim LCB da mi pomogne u vraćanju mojih sredstava i da Inmerion/IBets sarađuje po ovom pitanju.