Wow... I have had the worst experience with Ignition this week. As most poker players in the US know, WPN/ACR has been undergoing DDOS attacks & unreliable to play on for the past few days. Tuesday night, I wanted to play poker before bed & decided on sending a small btc deposit to Ignition. I figured I would play some Zone poker & stream a little to end the night.
After 1 hour and 8 confirms, I decided to call customer support. The level of incompetence was astounding. Support needs a crash course in crypto-currency. The bullshit that they were trying to convince me of was insulting. According to the agent(s) my wallet was backed up and had not sent the transaction to them yet ~ This was the answer through yesterday with 85 confirms ~ they wanted to explain to me how BTC works! COMICAL
So last night when WPN came back online, many fellow streamers and players were in my stream telling me about their own deposit issues with Ignition over the past few days. Ignition's volume must have increased significantly over the past few days.
Two players' stories in particular stood out to me. Player #1 deposited $25 via Netspend card and she had been waiting approx. 10 hours for her deposit. She tried calling every number she could find online and either no answer or a busy signal. Player #2 deposited .1 btc & got through to them via telephone after waiting six hours for his deposit. He mentioned support crediting him with $10 bonus for the delay.
Here is the thing, I have been busy playing on WPN, so not having the money on Ignition really didn't ruffle my feathers. The ignorant responses from both the telephone support and the email team, are infuriating. There have been long stretches that I forgot all about it and then this form letter email arrives, reminding me that it may take up to 6 hours for btc deposits to go through. It has been approx. 40 hours at the time of composing this message.
Background info: 1 hour after the deposit, I called and I was asked to send screen shots along with the transaction records from Blockchain. My deposit was sent from a Blockchain wallet so it was very easy to send those items. I always increase my mining fee to ensure my transaction is processed quickly. I sent my transaction ID through a service that includes my transaction in the very next block to be mined. The transaction was confirmed within 5 minutes of being sent and 40 hours later Ignition is still saying they have not received it.
I have screen shots of every step of this process and I am prepared to share those dependent on your response to me this afternoon.
FYI - Player 1 mentioned above is still waiting on her deposit as well...
Thank you
Jenna
Vau... imao sam najgore iskustvo sa Ignition-om ove nedelje. Kao što većina poker igrača u SAD zna, VPN/ACR je bio podvrgnut DDOS napadima i nepouzdan za igranje poslednjih nekoliko dana. U utorak uveče, želeo sam da igram poker pre spavanja i odlučio sam da pošaljem mali btc depozit Ignition-u. Mislio sam da ću igrati Zone poker i malo strimovati da završim noć.
Nakon 1 sat i 8 potvrda, odlučio sam da pozovem korisničku podršku. Nivo nesposobnosti je bio zapanjujući. Za podršku je potreban ubrzani kurs kriptovaluta. Sranje u koje su pokušavali da me ubede bilo je uvredljivo. Prema agentu(ima), moj novčanik je napravljen rezervnom kopijom i još im nije poslao transakciju ~ Ovo je bio jučerašnji odgovor sa 85 potvrda ~ želeli su da mi objasne kako BTC funkcioniše! COMICAL
Dakle, sinoć kada se VPN vratio na mrežu, mnogi kolege strimeri i igrači bili su u mom strimu i govorili mi o svojim problemima sa depozitom kod Ignition-a u proteklih nekoliko dana. Jačina paljenja mora da se značajno povećala u poslednjih nekoliko dana.
Posebno su mi se izdvojile priče dvojice igrača. Igrač #1 je deponovao $25 preko Netspend kartice i čekala je pribl. 10 sati za njen depozit. Pokušala je da pozove svaki broj koji je mogla da pronađe na mreži, ali nije bilo odgovora ili je signal zauzet. Igrač #2 je deponovao .1 btc i kontaktirao ih putem telefona nakon što je čekao šest sati na svoj depozit. Spomenuo je podršku koja mu je pripisala bonus od 10 dolara za kašnjenje.
Evo u čemu je stvar, bio sam zauzet igranjem na VPN-u, tako da mi to što nisam imao novca na Ignition-u zaista nije pokvarilo perje. Neuki odgovori i telefonske podrške i e-mail tima su besni. Bilo je dugih perioda da sam zaboravio na to, a onda je stigao ovaj obrazac e-pošte, podsećajući me da može potrajati i do 6 sati da prođu btc depoziti. Prošlo je cca. 40 sati u trenutku sastavljanja ove poruke.
Pozadinske informacije: 1 sat nakon depozita, pozvao sam i zamolili su me da pošaljem snimke ekrana zajedno sa zapisima o transakcijama sa Blockchain-a. Moj depozit je poslat iz Blockchain novčanika tako da je bilo vrlo lako poslati te stavke. Uvek povećavam svoju naknadu za rudarenje kako bih osigurao da se moja transakcija brzo obradi. Poslao sam svoj ID transakcije preko usluge koja uključuje moju transakciju u sledeći blok koji će biti miniran. Transakcija je potvrđena u roku od 5 minuta od slanja, a 40 sati kasnije Ignition još uvek kaže da je nisu primili.
Imam snimke ekrana svakog koraka ovog procesa i spreman sam da podelim one koje zavise od vašeg odgovora danas popodne.
FII - Igrač 1 koji je gore pomenut i dalje čeka na svoj depozit...
Hvala vam
Jenna