ミスターベットカジノ - 一般ディスカッション (5ページ)

A long time ago I filed a complaint about the non-payment of my money by Mr beet, they owe me since March 21, 2023 200,000 pesos that until now have not been paid

Hace bastante rato que ingrese una queja acerca del no pago de mi dinero por Mr beet, me deben desde el 21 de marzo 2023 200.000 pesos que hasta ahora no se han pagado

That is a forum post and not a complaint as such, the complaint you filed was left abandoned and therefore nothing could be resolved. Try to file a new complaint and reply every time the specialist requires it, otherwise they won't be able to help you and will have to close the complaint: https://casino.guru/complaints

Every time the specialist adds a response to the complaint, you will receive an email and a notification in your site account, you have to provide the information that the specialist requires, you have a week to respond to each new message (you respond to the message in the same place where you filed the complaint), if you do not collaborate they will not be able to help you and they will close the complaint

Esa es una publicación en el foro y no una queja como tal, la queja que presentaste la dejaste abandonada y por eso no se pudo resolver nada. Intenta presentar una nueva queja y responde cada vez que el especialista lo requiera, de lo contrario no podrán ayudarte y tendrán que cerrar la queja: https://casino.guru/complaints

Cada vez que el especialista agregue una respuesta a la queja, recibirás un correo y una notificación en tu cuenta del sitio, tienes que proveer la información que el especialista requiera, tienes una semana para responder cada nuevo mensaje (el mensaje lo respondes en el mismo lugar donde presentaste la queja), si no colaboras no podrán ayudarte y cerrarán la queja

I tried that several times 🙁 Still, thanks for your efforts! ✨🙏

Thank you, I already made the complaint, thank you.

Gracias ya hice la queja gracias.

Let's now hope it will bring you a solution. 🤞

hi, i would like to notify or ask if someone has the same problem. Namely, i deposit 100 Eur on sunday and get 122 bonus. I bet eveything and won 400 eur and on monday alle the fund disappear and I am trying to figure it out what's happened.

Maybe the bonus had an expiration date and it was voided when it expired, or maybe you played a forbidden game (check the banned games while a bonus is active) or maybe you played with a stake higher than the max allowed bet, these are the reasons why a bonus gets voided, but I'm just making assumptions. It's better if you ask casino support about it, in your case I can discard the bonus being voided for expiring, because deposit bonuses usually takes a month to expire, and the forbidden games shouldn't be accessible and all bets above the max bet allowed should be automatically rejected while a bonus is active, ask support to know what happened

It was sport bonus without ending date, I betting normal live events with minimal stakes. They still examining disappearing balance....

I fear we can only wait for the casino to state its explanation.

Did you submit a withdrawal before the balance disappeared? It happens when all bonus conditions have not been met the moment you submitted the withdrawal, but it also depends on the specific conditions and the platform the casino uses.

I would wait for the casino.

I get my money back and i bet around less than 1 euro few bets ( maybe ten ) and once again the funds disapear... 😛 It's ridicoulous 🙂

No i don't withdraw any funds because i don't fullfil wager requirements. On chat i get only info that specific department approved giving me the bonus by ChatGuy 🙂 . I am waiting for this again, i bet it will be around 2-3 days 🙂

That's kind of weird! Such an issue may happen, but twice in such a relatively short time!? The casino should check the platform for technical bugs, I'd say.

it looks like after few bets the bonus seems to be deactivated. I am fighting again 🙂

I have tried to do the verification many times and they reject me all the time, I don't know how to upload the info because it rejects me and rejects help, it is always the same 

He Tratado de hacer la verificación muchas veses y me rechazan todo el tiempo nose como subir la info porque me rechaza y rechaza ayudaaa siempre es lo mismo

It seems your payment option has not yet been verified or set up correctly.

You should definitely ask the casino chat operator and seek help.

Let me know what you find out.

I would leave the casino, don't tell me you're enjoying this! 🤦‍♀️😁

I have not been able to pass the verification, I have the webpay payment method pending, attach documents until the receipt they send and the verification is rejected, please help

No he podido pasar la verificación tengo pendiente la forma de pago webpay adjunte documentos hasta el comprobante q ellos envían y sale rechazada la verificación favor ayuda

Hello.

Sadly, it's not so easy. 🙁

Try to find out which documents were rejected and why. That's the most important part for now.

Once you know, try to provide all documents exactly the way you're supposed to, ok?

Thanks for the help, I'll do that.

Gracias por la ayuda así lo haré

If you keep struggling, come back and explain the progress you've made, or paste here anything you've got from the casino - so we can try to come up with some ideas.

I hope you agree. 🙂

Hello could you help me how do I verify my payment method (netteler) correctly at mr bet I just don't understand. uploaded it 2 times and always failed

Thanks

Hallo könnten Sie mir helfen wie verifiziere ich meine zahlungsmethode (netteler) bei mr bet richtig ich verstehe es einfach nicht. habe es 2 mal hochgeladen und immer fehlgeschlagen

Danke