ミスターベットカジノ - 一般ディスカッション (4ページ)

Hello there.

Well, I'd say the casino is too busy to answer you as well as pay the winnings. Sad, but can easily happen. Try to be patient. One was paid, so it should just be a matter of time. 🤞

Keep us posted about the progress.

I received the information that my account was blocked :C

However, I would have made a withdrawal of BRL 450 BRL, before making the misuse of the bonus. They would have to give me a refund of this money, under the terms they can refuse the withdrawal if it causes 'damage' to the casino, however I did no damage as no withdrawal was made. I await a response from MrBet of my refund

Recebi a informação que minha conta foi bloqueada :C

Porém, eu teria feito um saque de R$ 450 BRL, antes de fazer o uso indevido do bônus. Eles teriam que me dar reembolso desse dinheiro, segundo os termos eles podem recusar o saque se causar 'danos' ao casino, porém eu não causei dano algum, já que nenhum saque foi efetuado. Aguardo uma resposta da MrBet do meu reembolso

Hello there, it seems that your complaint is about delayed payment instead.

Care to update Kristina and the complaint? I'd say you should do that, just click this link.

Thank you.

Hello, I wanted to withdraw my balance, as I had been doing every time I played in this casino and at one point they asked me for verification.

I sent them all the documents that I have at my disposal and they will not accept the verification.

The problem is that in invertibility I cannot verify them because the amount that I deposit is from savings from work in BLACK and I do not have any document or something like that.

To which I told them that it seems perfect to me that they have that verification, but when I could not pass it, I withdraw my money and no longer use their platform. To which they tell me that if I don't pass that verification I can't withdraw my balance.

Is there any solution ? 3 weeks ago I come with this. thank you

Hola , quise retirar mi saldo, como venia haciendo cada vez que jugaba en este casino y en un momento me piden verificacion.

Yo les mande todos los documentos que tengo a mi alcance y no me aceptar la verificacion.

El problema es que en invertibilidad yo no puedo comprobarles porque la cantidad que yo deposite son de ahorros de trabajos en NEGRO y no tengo algun documento o algo asi.

A lo que yo les dije que me parece perfecto que tengan esa verificacion, pero yo al no poder pasarla retirar mi dinero y no usar mas su plataforma. A lo que ellos me dicen que si no paso esa verificacion no puedo retirar mi saldo.

hay alguna solucion ? hace 3 semanas vengo con esto . gracias

Hello, every time you play in the casino, you should always keep in mind that passing the verification is inevitable - can't be avoided, and it's the first step to successful withdrawal.

Part of the verification is proof of deposit. Sadly, I probably didn't understand what is wrong with the fund. Care to explain further, please?

You are supposed to play only with your funds, plus only use your own payment options, seems the problem lies here, though I do not know where for now.🤔

The problem is that they won't let me withdraw without passing the verification. I mean, I can't pass it.

And I told them that I will not be able to do it if I can withdraw MY FUNDS and that's it, I will not use the casino again.

El problema es que no me dejan retirar sin pasar la verificacion. Osea yo no puedo pasarla.

Y les dije que no voy a poder hacerlo si puedo retirar MIS FONDOS y listo , no vuelvo a usar el casino.

So if I understand it correctly, they ask you for the proof on income, but you're unable to provide it, right? The proof of income isn't something that casinos usually ask in general so I'm wondering why they even asked for it.

As proof of funds you can send an account statement from your bank and the casino should analyze your case individually, it is very rare that they ask you for proof of funds in a casino, it only happened to me once and it was because the deposits and withdrawals that They were relatively large, sending a PDF account statement and showing the photo document with the respective bank stamp was enough to complete the verification, and I want to mention that similar to your case: my money did not have a really verifiable source. Try sending a statement, that should be enough.

Como prueba de fondos puedes enviar un estado de cuenta de tu banco y el casino debería analizar tu caso individualmente, es muy raro que te pidan prueba de fondos en un casino, a mí solo una vez me pasó y era porque los depósitos y retiros que hacía eran relativamente grandes, enviar un estado de cuenta en PDF y mostrar el documento en foto con el respectivo sello del banco fue suficiente para completar la verificación, y quiero mencionar que similar a tu caso: mi dinero no tenía una fuente realmente comprobable. Intenta enviar un estado de cuenta, eso debería ser suficiente

Hello, Mr Beet casino has a payment of 200,000 pesos pending, which was released from the account on March 21. To date, the payment and deadlines have not been made.

Hola, casino Mr Beet tiene pendiente un pago de 200.000 pesos el cual se liberó de la cuenta el día 21 de marzo hasta la fecha no se ha hecho efectivo el pago y los plazos.

Hello there.

I found one complaint dated back in 2022 against Mr Bet Casino regarding delayed payment as well.

So it seems you're facing the same issue again, right? The way I understand it, the withdrawal was fulfilled on 21.03., however, the money has never reached your account, is it correct?

That's right, but on this occasion the delay has been over the established term, the term they have is 5 business days

Asi es pero en esta ocasión la tardanza ha sido sobre el plazo establecido, el plazo que ellos tienen en de 5 días hábiles

Well, one thing is the period mentioned in the terms. Delays, on the other hand, are not usually mentioned anywhere since those are random circumstances. 🙁

You already have the experience, are you truly so surprised it's actually happening again?

I guess you should wait. The point is to stay in touch with the support, and make sure to let them know you're still waiting.

Yes, I know about the delay and the times but the established deadlines have already passed, it is 13 days and when I contact support they indicate that they have no contact with the payment server.

Si sé acerca de la tardanza y los tiempos pero ya han pasado los plazos establecidos van 13 días y al comunicarme con soporte indican que ellos no tienen contacto con el servidor de pago.

Then submit another complaint. I would try to find a more reliable casino in the future, though.

Hope it will be resolved soon. 🤞🤞

I have been presenting complaints and I have not had answers before the delay. I thought that you were intermediaries in these cases but I realize that you are not. Greetings

He pasado presentando quejas y no he tenido respuestas antes la tardanza.Pensaba que ustedes eran intermedarios en estos casos pero me doy cuenta que no. Saludos

I honestly didn't get your point.

You stopped responding - check the complaint:

https://casino.guru/mr-bet-casino-the-player-struggles-to-withdraw-his

7 months ago, we extended the timer to allow you to reply to the case.

You submitted the complaint then left it untouched - this is not how it works, complaint requires cooperation.

I responded based on my last complaint, which was recently... The payment of my bonus was indeed delayed 5 days 7 months ago, but the casino told me that this was the maximum term... My second complaint was 1 week ago for a payment that the casino has been pending since March 21, that is, beyond the time of 5 business days. I thought that you could help me expedite the payment. Just that good day

Yo respondí en base a mi última queja que fue hace poco... Lo de hace 7 meses efectivamente se retrazaron con el pago de mi bono 5 días pero casino me indicó que ese era el plazo máximo..Mi segunda queja fue hace 1 semana por un pago que el casino mantiene pendiente desde el 21 de Marzo, osea mas allá del tiempo de los 5 días hábiles.. Pensé que ustedes me podian ayudar en agilizar el pago. Solo eso buen día

I'm sorry there isn't any recent complaint of yours - under this profile:

https://casino.guru/profile-complaints/139275/milluz2022

Have you registered another one? If so, you could mention that 🙂

Send the link to the resent complaint you're talking about please.

https://en.casino.guru/forum/casinos/general-topic-about-mr-bet-casino/4#post-54264

There it goes, it's been a week, I've been waiting for the payment of 200,000, since March 21, and it still hasn't been released, my account is verified but I haven't had a major response from the casino, my first complaint when I channeled with you took 5 days, that's why I waited those 5 days now but it's already more than the time indicated.

Greetings thank you

https://es.casino.guru/foro/casinos/tema-general-sobre-mr-bet-casino/4#post-54264

Ahi va, es hace una semana, llevo esperando el pago de 200.000, desde el 21 de marzo, y aún no lo liberan mi cuenta esta verificada pero no he tenido mayo respuesta por parte del casino, mi primera queja cuando canalicé con ustedes tardaron 5 días,por eso esperé ahora esos 5 días pero ya van mas del tiempo que se indica.

Saludos, gracias

Hello, the link you sent - it is actually not a complaint it's just a forum post. It makes me feel we do not understand each other well.

Untill today, you haven't created a new complaint, so no one is working on this non-existent one.

If you feel you need help, submit the complaint properly by using this link, please:

https://casino.guru/complaints

Do you understand me better now?