research-article

Metaphors in Voice User Interfaces: A Slippery Fish

Authors:

Michael TwidaleAuthors Info & Claims

ACM Transactions on Computer-Human Interaction, Volume 30, Issue 6

Article No.: 89, Pages 1 - 37

https://doi.org/10.1145/3609326

Published: 25 September 2023 Publication History

Abstract

We explore a range of different metaphors used for Voice User Interfaces (VUIs) by designers, end-users, manufacturers, and researchers using a novel framework derived from semi-structured interviews and a literature review. We focus less on the well-established idea of metaphors as a way for interface designers to help novice users learn how to interact with novel technology, and more on other ways metaphors can be used. We find that metaphors people use are contextually fluid, can change with the mode of conversation, and can reveal differences in how people perceive VUIs compared to other devices. Not all metaphors are helpful, and some may be offensive. Analyzing this broader class of metaphors can help understand, perhaps even predict problems. Metaphor analysis can be a low-cost tool to inspire design creativity and facilitate complex discussions about sociotechnical issues, enabling us to spot potential opportunities and problems in the situated use of technologies.

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Feldman P(2024)The Voice: Lessons on Trustworthy Conversational Agents from 'Dune'Proceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665890(1-5)Online publication date: 8-Jul-2024
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Index Terms

Metaphors in Voice User Interfaces: A Slippery Fish
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Interaction devices
      1. Sound-based input / output
    2. Interaction paradigms
      1. Natural language interfaces

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cover image ACM Transactions on Computer-Human Interaction

ACM Transactions on Computer-Human Interaction Volume 30, Issue 6

December 2023

424 pages

ISSN:1073-0516

EISSN:1557-7325

DOI:10.1145/3623488

Editors:
Kristina Höök
KTH Royal Institute of Technology, Sweden
,
Kasper Hornbæk
University of Copenhagen, Denmark

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Publication History

Published: 25 September 2023

Online AM: 15 July 2023

Accepted: 17 May 2023

Revised: 12 May 2023

Received: 07 April 2022

Published in TOCHI Volume 30, Issue 6

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https://dl.acm.org/doi/10.1145/3640794.3665890
Pias SHuang RWilliamson DKim MKapadia A(2024)The Impact of Perceived Tone, Age, and Gender on Voice Assistant Persuasiveness in the Context of Product RecommendationsProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665545(1-15)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665545
Desai SDubiel MLeiva L(2024)Examining Humanness as a Metaphor to Design Voice User InterfacesProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665535(1-15)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665535
Chin JDesai SLin SMejia S(2024)Like My Aunt Dorothy: Effects of Conversational Styles on Perceptions, Acceptance and Metaphorical Descriptions of Voice Assistants during Later AdulthoodProceedings of the ACM on Human-Computer Interaction10.1145/36373658:CSCW1(1-21)Online publication date: 26-Apr-2024
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Desai SWei CSin JDubiel MZargham NAhire SPorcheron MKuzminykh ALee MCandello HFischer JMunteanu CCowan B(2024)CUI@CHI 2024: Building Trust in CUIs—From Design to DeploymentExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3636287(1-7)Online publication date: 11-May-2024
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Alfrink KKeller IYurrita Semperena MBulygin DKortuem GDoorn N(2024)Envisioning Contestability Loops: Evaluating the Agonistic Arena as a Generative Metaphor for Public AIShe Ji: The Journal of Design, Economics, and Innovation10.1016/j.sheji.2024.03.00310:1(53-93)Online publication date: Sep-2025
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