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Leaving the Butler Behind: The Future of Role Reproduction in CUI

Published: 27 July 2021 Publication History

Abstract

Speech technologies are increasing in popularity by offering new interaction modalities for their users. Despite the prevalence of these devices, and the rapid improvement of the underlying technology, how we actually interact with these devices has remained wrapped up in the metaphors of command and control based around the problematic reproduction of the role of butler, maid, or personal assistant. In this paper we explore the issues around focusing our development and research on making a ‘better’ subordinate, and point to some opportunities to replace and refresh the status quo.

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    CUI '21: Proceedings of the 3rd Conference on Conversational User Interfaces
    July 2021
    262 pages
    ISBN:9781450389983
    DOI:10.1145/3469595
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    Published: 27 July 2021

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    1. CUI
    2. Interaction Design
    3. Speech Interfaces

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    • (2023)Using Experience-Based Participatory Approach to Design Interactive Voice User Interfaces for Delivering Physical Activity Programs with Older AdultsProceedings of the 11th International Conference on Human-Agent Interaction10.1145/3623809.3623827(180-190)Online publication date: 4-Dec-2023
    • (2023)Metaphors in Voice User Interfaces: A Slippery FishACM Transactions on Computer-Human Interaction10.1145/360932630:6(1-37)Online publication date: 25-Sep-2023
    • (2023)Creation through Conversation - A ProvocationProceedings of the 5th International Conference on Conversational User Interfaces10.1145/3571884.3603762(1-4)Online publication date: 19-Jul-2023
    • (2023) Using Playful Metaphors to Conceptualize Practical Use of ChatGPT : An Autoethnography Proceedings of the Association for Information Science and Technology10.1002/pra2.81660:1(565-569)Online publication date: 22-Oct-2023

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