research-article

Diversity among enterprise online communities: collaborating, teaming, and innovating through social media

Authors:

Michael Muller,

Ido GuyAuthors Info & Claims

CHI '12: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 2815 - 2824

https://doi.org/10.1145/2207676.2208685

Published: 05 May 2012 Publication History

Abstract

There is a growing body of research into the adoption and use of social software in enterprises. However, less is known about how groups, such as communities, use and appropriate these technologies, and the implications for community structures. In a study of 188 very active online enterprise communities, we found systematic differences in size, demographics and participation, aligned with differences in community types. Different types of communities differed in their appropriation of social software tools to create and use shared resources, and build relationships. We propose implications for design of community support features, services for potential community members, and organizations looking to derive value from online groups.

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Cited By

Lindley SWilkins D(2023)Building Knowledge through Action: Considerations for Machine Learning in the WorkplaceACM Transactions on Computer-Human Interaction10.1145/358494730:5(1-51)Online publication date: 23-Sep-2023
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Ansah AVivacqua AZhong SBoll SConstantinides MVerma HEl Ali ALushnikova AAlavi HRintel SKun AShaer OCox AGerling KMuller MRusnak VMachado LKosch TCollective CExecutive Committee S(2023)Reflecting on Hybrid Events: Learning from a Year of Hybrid ExperiencesExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3583181(1-4)Online publication date: 19-Apr-2023
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Index Terms

Diversity among enterprise online communities: collaborating, teaming, and innovating through social media
1. Human-centered computing
  1. Collaborative and social computing

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cover image ACM Conferences

CHI '12: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

May 2012

3276 pages

ISBN:9781450310154

DOI:10.1145/2207676

General Chair:
Joseph A. Konstan
University of Minnesota
,
Program Chairs:
Ed H. Chi
Google
,
Kristina Höök
Mobile Life at KTH

Copyright © 2012 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 05 May 2012

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CHI '12: CHI Conference on Human Factors in Computing Systems

May 5 - 10, 2012

Texas, Austin, USA

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https://dl.acm.org/doi/10.1145/3584947
Ansah AVivacqua AZhong SBoll SConstantinides MVerma HEl Ali ALushnikova AAlavi HRintel SKun AShaer OCox AGerling KMuller MRusnak VMachado LKosch TCollective CExecutive Committee S(2023)Reflecting on Hybrid Events: Learning from a Year of Hybrid ExperiencesExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3583181(1-4)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544549.3583181
Tam HBhat KMohindra PKumar N(2023)Learning to Navigate Health Taboos through Online Safe SpacesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580708(1-15)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580708
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