extended-abstract

Factors impeding Wiki use in the enterprise: a case study

Authors:

Lester J. Holtzblatt,

Laurie E. Damianos,

Daniel WeissAuthors Info & Claims

CHI EA '10: CHI '10 Extended Abstracts on Human Factors in Computing Systems

Pages 4661 - 4676

https://doi.org/10.1145/1753846.1754208

Published: 10 April 2010 Publication History

Abstract

Our research explored factors that impacted the use of wikis as a tool to support the dissemination of knowledge within an enterprise. Although we primarily talked to a population of wiki contributors and readers, we discovered two major factors which contributed to staff's unwillingness to share information on a wiki under certain circumstances. First, we uncovered a reluctance to share specific information due to a perceived extra cost, the nature of the information, the desire to share only "finished" content, and sensitivities to the openness of the sharing environment. Second, we discovered a heavy reliance on other, non-wiki tools based on a variety of factors including work practice, lack of guidelines, and cultural sensitivities. Our findings have several implications for how an enterprise may more fully reap the benefits of wiki technology. These include implementation of incentive structures, support for dynamic access control, documenting clear guidelines and policies, and making wikis more usable.

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https://doi.org/10.1080/03637751.2024.2368025
Schötteler SLaumer SSchuhbauer H(2023)Consequences of Enterprise Social Media Network Positions for EmployeesBusiness & Information Systems Engineering10.1007/s12599-023-00803-065:4(425-440)Online publication date: 4-Apr-2023
https://doi.org/10.1007/s12599-023-00803-0
Zhou RLuo ZZhong SZhang XLiu Y(2022)The Impact of Social Media on Employee Mental Health and Behavior Based on the Context of Intelligence-Driven Digital DataInternational Journal of Environmental Research and Public Health10.3390/ijerph19241696519:24(16965)Online publication date: 17-Dec-2022
https://doi.org/10.3390/ijerph192416965
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Factors impeding Wiki use in the enterprise: a case study

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Published In

cover image ACM Conferences

CHI EA '10: CHI '10 Extended Abstracts on Human Factors in Computing Systems

April 2010

2219 pages

ISBN:9781605589305

DOI:10.1145/1753846

General Chairs:
Elizabeth Mynatt
Georgia Institute of Technology
,
Don Schoner
Georgia Institute of Technology
,
Program Chairs:
Geraldine Fitzpatrick
Vienna University of Technology
,
Scott Hudson
Carnegie Mellon University
,
Keith Edwards
Georgia Tech
,
Tom Rodden
University of Nottingham

Copyright © 2010 Copyright is held by the author/owner(s).

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

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Published: 10 April 2010

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Extended-abstract

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CHI '10

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CHI '10: CHI Conference on Human Factors in Computing Systems

April 10 - 15, 2010

Georgia, Atlanta, USA

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CHI EA '10 Paper Acceptance Rate 350 of 1,346 submissions, 26%;

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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Cited By

Sivunen Avan Zoonen WTreem J(2024)Friendly skies and unfriendly workplace communication: Examining emotion displays on enterprise social media in the aviation industryCommunication Monographs10.1080/03637751.2024.2368025(1-24)Online publication date: 19-Jul-2024
https://doi.org/10.1080/03637751.2024.2368025
Schötteler SLaumer SSchuhbauer H(2023)Consequences of Enterprise Social Media Network Positions for EmployeesBusiness & Information Systems Engineering10.1007/s12599-023-00803-065:4(425-440)Online publication date: 4-Apr-2023
https://doi.org/10.1007/s12599-023-00803-0
Zhou RLuo ZZhong SZhang XLiu Y(2022)The Impact of Social Media on Employee Mental Health and Behavior Based on the Context of Intelligence-Driven Digital DataInternational Journal of Environmental Research and Public Health10.3390/ijerph19241696519:24(16965)Online publication date: 17-Dec-2022
https://doi.org/10.3390/ijerph192416965
Pu JLiu YChen YQiu LCheng H(2022)What Questions Are You Inclined to Answer? Effects of Hierarchy in Corporate Q&A CommunitiesInformation Systems Research10.1287/isre.2021.105233:1(244-264)Online publication date: 1-Mar-2022
https://dl.acm.org/doi/10.1287/isre.2021.1052
Schubert PWilliams S(2022)Enterprise Collaboration Platforms: An Empirical Study of Technology Support for Collaborative WorkProcedia Computer Science10.1016/j.procs.2021.12.018196(305-313)Online publication date: 2022
https://doi.org/10.1016/j.procs.2021.12.018
Sun YLiu YZhang JFu JHu FXiang YSun Q(2021)Dark side of enterprise social media usageInternational Journal of Information Management: The Journal for Information Professionals10.1016/j.ijinfomgt.2021.10239361:COnline publication date: 1-Dec-2021
https://dl.acm.org/doi/10.1016/j.ijinfomgt.2021.102393
Jami Pour MJafari SVatanchiyan V(2020)What are the determinants of KM 2.0 adoption? A meta-synthesis of the literatureKnowledge Management Research & Practice10.1080/14778238.2020.1726629(1-12)Online publication date: 15-Feb-2020
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Firfiray SGomez-Mejia L(2020)In Pursuit of Socioemotional Wealth: The Affordances of Social Media in Family FirmsUnderstanding Social Media and Entrepreneurship10.1007/978-3-030-43453-3_10(193-216)Online publication date: 4-Jun-2020
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Mentor D(2019)Electronic and Mobile Learning for Workforce DevelopmentAdvancing Mobile Learning in Contemporary Educational Spaces10.4018/978-1-5225-9351-5.ch007(181-208)Online publication date: 2019
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Mentor D(2018)EMxC3 = e&mLearning Cultivating Connected CommunitiesOnline Course Management10.4018/978-1-5225-5472-1.ch090(1726-1745)Online publication date: 2018
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