research-article

ISO 9241-11 and SUS Measurement for Usability Assessment of Dropshipping Sales Management Application

Authors:

Nik Azlina Nik Ahmad,

Nabilah Safra HasniAuthors Info & Claims

ICSCA '21: Proceedings of the 2021 10th International Conference on Software and Computer Applications

Pages 70 - 74

https://doi.org/10.1145/3457784.3457794

Published: 30 July 2021 Publication History

Abstract

The growth of digital marketing or e-commerce opens up opportunity and increase the possibilities for any individual to start a business. This fits the current trends where online shopping seems to be more comfortable to many people as it cuts the hassle, cost, and time. This study endorsed a mobile dropshipping sales management application and investigates its usability evaluation by assessing task performance and measuring their satisfaction using System Usability Scale (SUS). This study closely worked with actual users for the application assessment using ISO 9241-11 standard. A number of 17 dropshippers involved in the assessment, where the effectiveness (task completion rate), efficiency (time spent), and satisfaction using SUS instrument were performed. In general, the results disclose that the application has agreeably met the users’ satisfaction by passing the acceptable marginal level, but dissatisfied 11.8% of the participants, which in turn indicates that severe improvements are necessary. The approach used in this study indicates further research from multiple perspectives and contexts.

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ICSCA '21: Proceedings of the 2021 10th International Conference on Software and Computer Applications

February 2021

325 pages

ISBN:9781450388825

DOI:10.1145/3457784

Copyright © 2021 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 30 July 2021

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ICSCA 2021: 2021 10th International Conference on Software and Computer Applications

February 23 - 26, 2021

Kuala Lumpur, Malaysia

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Cited By

Machfudiyanto RRachmawati TLaksono NSoltani MPark C(2024)Development of Construction Safety Dashboard Based on Four-Dimensional Building Information Modeling for Fall Prevention: Case Study of Stadium Roof WorksBuildings10.3390/buildings1409288214:9(2882)Online publication date: 12-Sep-2024
https://doi.org/10.3390/buildings14092882
Hrytsenko КViunnik AHrytsenko A(2023)Development of a web-oriented system for the sale of goods using the dropshipping business modelEconomic Analysis10.35774/econa2023.01.073(73-82)Online publication date: 2023
https://doi.org/10.35774/econa2023.01.073
Susanty ARamadhani A(2023)The Usability Evaluation Attributes for Halal Traceability System2023 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)10.1109/IEEM58616.2023.10406954(0542-0546)Online publication date: 18-Dec-2023
https://doi.org/10.1109/IEEM58616.2023.10406954
Kikuchi KGarcia GManio J(2023)Development of a Web-Based Student Curriculum Guide and Portfolio2023 21st International Conference on ICT and Knowledge Engineering (ICT&KE)10.1109/ICTKE58576.2023.10401500(1-5)Online publication date: 22-Nov-2023
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J HSulfikar Sunardi (2023)User Experience Analysis of Social AID Assistance Data Recipient Application using User Experience Analysis Questionnaire (UEQ) and Usability Testing Method2023 International Conference on Information Management and Technology (ICIMTech)10.1109/ICIMTech59029.2023.10277960(597-602)Online publication date: 24-Aug-2023
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Fathiyyah DSulthon Diani MAyuning Saputri ZSunardi (2022)Usability Evaluation on Life Insurance Application Using System Usability Scale and ISO 9241-112022 8th International HCI and UX Conference in Indonesia (CHIuXiD)10.1109/CHIuXiD57244.2022.10009774(94-99)Online publication date: 19-Nov-2022
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Dutsinma FPal DFunilkul SChan J(2022)A Systematic Review of Voice Assistant Usability: An ISO 9241–11 ApproachSN Computer Science10.1007/s42979-022-01172-33:4Online publication date: 3-May-2022
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Nik Ahmad NMegat Sazali P(2021)Performing User Acceptance Test with System Usability Scale for Graduation Application2021 International Conference on Software Engineering & Computer Systems and 4th International Conference on Computational Science and Information Management (ICSECS-ICOCSIM)10.1109/ICSECS52883.2021.00023(86-91)Online publication date: Aug-2021
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