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Beyond Swipes and Scores: Investigating Practices, Challenges and User-Centered Values in Online Dating Algorithms

Published: 08 November 2024 Publication History

Abstract

The reliability of online dating algorithms has sparked considerable debate, particularly regarding skepticism about their excessive emphasis on evaluating and getting evaluated, which often overshadows the quest for authentic romantic connections. To understand the multifaceted influence of dating algorithms on end-users and explore avenues for algorithmic features considering the dynamics of human relationships, we conducted a mixed-methods study comprising in-depth interviews (N = 22) and a metaphoric co-design workshop (N = 12) with active users of online dating platforms. Interviews revealed that users perceive and respond to algorithmic evaluations with varied perceptions and behaviors, often expressing concerns about the emotional burden of constant self-presentation and the pursuit of quantitative assessments over genuine connections. In the design workshop, users envisioned desired algorithmic features to overcome investigated challenges, such as prioritizing personal values, tailored matchmaking, and support for personal growth in relationships. This research contributes to unraveling the complex dynamics of human-algorithm interaction in the context of online dating. By aligning algorithmic functions more closely with user desires and relationship goals, this study paves the way for more meaningful and authentic connections in the digital dating landscape.

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    cover image Proceedings of the ACM on Human-Computer Interaction
    Proceedings of the ACM on Human-Computer Interaction  Volume 8, Issue CSCW2
    CSCW
    November 2024
    5177 pages
    EISSN:2573-0142
    DOI:10.1145/3703902
    Issue’s Table of Contents
    This work is licensed under a Creative Commons Attribution International 4.0 License.

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    Published: 08 November 2024
    Published in PACMHCI Volume 8, Issue CSCW2

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    Author Tags

    1. algorithmic platform
    2. dating application
    3. folk theories
    4. matchmaking
    5. online dating
    6. participatory design
    7. romantic relationship

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