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Improving Collaborative Management of Multiple Mental and Physical Health Conditions: A Qualitative Inquiry into Designing Technology-Enabled Services for Eliciting Patients' Values

Authors:

William Wibowo Liem,

Emily G. Lattie,

Bayley J. Taple,

Caitlin A. Stamatis,

Rachel Kornfield,

Andrew B.L. BerryAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 8, Issue CSCW2

Article No.: 461, Pages 1 - 30

https://doi.org/10.1145/3687000

Published: 08 November 2024 Publication History

Abstract

People with multiple chronic conditions (MCC) face challenges planning health care collaboratively with primary care clinicians, particularly when their priorities conflict. These challenges intensify with symptoms of anxiety or depression. Elicitation of patients' values is promoted as a means to aligning patient and clinician priorities in primary care, and as a component of psychotherapy for anxiety and depression. But, these approaches remain siloed. We conducted a qualitative interview study to understand patients' preferences for Technology Enabled Services (TESs) to coordinate values elicitation across primary and mental health care settings. Many participants preferred face-to-face elicitation by a mental health clinician; some preferred elicitation via telehealth and some preferred self-directed elicitation. Participants' preferences were influenced by: 1) how they perceived the rationale and benefits of values elicitation; 2) how they perceived the training and credibility of people facilitating elicitation; and 3) how they perceived their own capacity to engage in values elicitation. Participants also shared numerous concerns about values elicitation that warrant critical examination of TESs to support it.

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Cited By

Rooper ILiem WBurla MGordon JBaez LKornfield RBerry A(2025)Designing Values Elicitation Technologies for Mental Health and Chronic Care Integration: User-Centered Design ApproachJMIR Formative Research10.2196/684199(e68419)Online publication date: 19-Feb-2025
https://doi.org/10.2196/68419

Index Terms

Improving Collaborative Management of Multiple Mental and Physical Health Conditions: A Qualitative Inquiry into Designing Technology-Enabled Services for Eliciting Patients' Values
1. Applied computing
  1. Life and medical sciences
    1. Consumer health
    2. Health care information systems
2. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 8, Issue CSCW2

CSCW

November 2024

5177 pages

EISSN:2573-0142

DOI:10.1145/3703902

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Jeff Nichols
Apple Inc., United States

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Published in PACMHCI Volume 8, Issue CSCW2

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Rooper ILiem WBurla MGordon JBaez LKornfield RBerry A(2025)Designing Values Elicitation Technologies for Mental Health and Chronic Care Integration: User-Centered Design ApproachJMIR Formative Research10.2196/684199(e68419)Online publication date: 19-Feb-2025
https://doi.org/10.2196/68419

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