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Values (Mis)alignment: Exploring Tensions Between Platform and LGBTQ+ Community Design Values

Authors:

Michael Ann DeVito,

Ashley Marie Walker,

Julia R. FernandezAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 5, Issue CSCW1

Article No.: 88, Pages 1 - 27

https://doi.org/10.1145/3449162

Published: 22 April 2021 Publication History

Abstract

Social platforms hold great promise for supporting marginalized communities, such as the LGBTQ+ community, yet they are frequently sites of further stigmatization and harm. By engaging a diverse sample of 31 US LGBTQ+ users in five qualitative, design-based value elicitation exercises, we find that misalignments between perceived platform values and the values of the marginalized users they serve are at the heart of this disconnect. We inductively identify two community-based design values for supporting LGBTQ+ users: self-determination and inclusion. These values can be used as design heuristics for both improving existing platforms as well as guiding future new platform development. Based on participant feedback, we provide directions for enacting these values to better align platform values with this marginalized population's needs.

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Ajmani LForiest JTaylor JPittman KGilbert SDeVito M(2024)Whose Knowledge is Valued? Epistemic Injustice in CSCW ApplicationsProceedings of the ACM on Human-Computer Interaction10.1145/36870628:CSCW2(1-28)Online publication date: 8-Nov-2024
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Index Terms

Values (Mis)alignment: Exploring Tensions Between Platform and LGBTQ+ Community Design Values
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
2. Social and professional topics
  1. User characteristics
    1. Gender
    2. Sexual orientation

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 5, Issue CSCW1

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April 2021

5016 pages

EISSN:2573-0142

DOI:10.1145/3460939

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Published: 22 April 2021

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Zhang ZZhao JWang GJohnston SChalhoub GRoss TLiu DTinsman CZhao RVan Kleek MShadbolt N(2024)Trouble in Paradise? Understanding Mastodon Admin's Motivations, Experiences, and Challenges Running Decentralised Social MediaProceedings of the ACM on Human-Computer Interaction10.1145/36870598:CSCW2(1-24)Online publication date: 8-Nov-2024
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