Proceedings of the ACM on Human-Computer Interaction

We are delighted to present this issue of the Proceedings of the ACM on Human-Computer Interaction, which contains scholarship from the Computer-Supported Cooperative Work and Social Computing (CSCW) community. This issue has 190 papers, 177 submitted in ...

Social media platforms aspire to deliver fair resolutions after online harassment. Platforms rely on sanctions like removing content or banning users but these punitive responses provide little opportunity for justice or reparation for targets of ...

Although often ignored, adult gamers, as with children and adolescents, can suffer from problematic gaming. This study explores the use of a built-in gaming gradual intervention system (G-GIS) designed to help adult gamers achieve their desired gaming ...

A growing body of work has highlighted the important role that Wikipedia's volunteer-created content plays in helping search engines achieve their core goal of addressing the information needs of hundreds of millions of people. In this paper, we report ...

As the variety of possible interactions with virtual reality (VR) continues to expand, researchers need a way to relate these interactions to users' needs and goals in ways that advance understanding. Existing efforts have focused mainly on the symmetric ...

We designed and developed Fakey, a game to improve news literacy and reduce misinformation spread by emulating a social media feed. We analyzed player interactions with articles in the feed collected over 19 months within a real-world deployment of the ...

Large and ever-evolving technology companies continue to invest more time and resources to incorporate responsible Artificial Intelligence (AI) into production-ready systems to increase algorithmic accountability. This paper examines and seeks to offer a ...

Prior work on transgender technology users in CSCW has primarily focused on how they interact with algorithms and communication technology, empirically identifying specific use cases and profiles, and speaking largely to the designers and developers of ...

Chatbots systems, despite their popularity in today's HCI and CSCW research, fall short for one of the two reasons: 1) many of the systems use a rule-based dialog flow, thus they can only respond to a limited number of pre-defined inputs with pre-...

Despite the promises of data-driven artificial intelligence (AI), little is known about how we can bridge the gulf between traditional physician-driven diagnosis and a plausible future of medicine automated by AI. Specifically, how can we involve AI ...

In January 2019, YouTube announced its platform would exclude potentially harmful content from video recommendations while allowing such videos to remain on the platform. While this action is intended to reduce YouTube's role in propagating such content, ...

Problem-Based Learning (PBL) is a popular approach to instruction that supports students to get hands-on training by solving problems. Question Pool websites (QPs) such as LeetCode, Code Chef, and Math Playground help PBL by supplying authentic, diverse, ...

Empathy is the tendency to understand and share others' thoughts and feelings. Literature in psychology has shown through surveys potential beneficial implications of empathy. Prior psychology literature showed that a particular type of empathy called "...

Unemployed individuals experience emotional upheaval and financial constraints, and they struggle to share their challenges and obtain support from their family members and social circles. While prior work has shown that social media platforms enable ...

Social media can be an effective source of feedback on open-ended work, such as product design. Unlike large businesses with entire teams dedicated to "social," little is understood about how small business owners-constrained both in personnel and ...

Governance in online communities is an increasingly high-stakes challenge, and yet many basic features of offline governance legacies-juries, political parties, term limits, and formal debates, to name a few-are not in the feature-sets of the software ...

AI-Mediated Communication (AI-MC) is interpersonal communication that involves an artificially intelligent system that can modify, augment, or even generate content to achieve communicative and relational goals. AI-MC is increasingly involved in human ...

When users on social media share content without considering its veracity, they may unwittingly be spreading misinformation. In this work, we investigate the design of lightweight interventions that nudge users to assess the accuracy of information as ...

The rapid growth of open source software necessitates a deeper understanding of moderation and governance methods currently used within these projects. The code of conduct, a set of rules articulating standard behavior and responsibilities for ...

Care coordination involves crossing boundaries to connect services in support of the health and well-being of an individual. In this paper, we describe how care coordination depends on the ability to develop a shared understanding of care goals and ...

Freelancers increasingly earn their livelihood through online marketplaces. To attract new clients, freelancers continuously curate their online portfolios to convey their unique skills and style. However, many lack access to rapid, regular, and ...

Despite sharing economy's promise of a novel, inclusive and community building socio-techno-economic system, sharing economy has been indicted, among others for profiteering from previously private and occasionally non-monetized activities, for turning ...

Receiving feedback on preliminary work allows content creators to gain insight and improve outcomes. However, a lack of commitment for gathering feedback and experiencing evaluation apprehension can delay feedback seeking. In this paper, we ...

Telerehabilitation technology has the potential to support the work of patients and clinicians by collecting and displaying patients' data to inform, motivate, and support decision-making. However, few studies have investigated data-driven practices in ...

Algorithmically-mediated content is both a product and producer of dominant social narratives, and it has the potential to impact users' beliefs and behaviors. We present two studies on the content and impact of gender and racial representation in image ...

One key technique people use in conversation and collaboration is conversational repair. Self-repair is the recognition and attempted correction of one's own mistakes. We investigate how the self-repair of errors by intelligent voice assistants affects ...

Building and maintaining common ground is vital for effective collaboration in CSCW. Moreover, subtle changes in a CSCW user interface can significantly impact grounding and collaborative processes. Yet, researchers and technology designers lack tools to ...

Through a computational reading of the online book reviewing community LibraryThing, we examine the dynamics of a collaborative tagging system and learn how its users refine and redefine literary genres. LibraryThing tags are overlapping and multi-...

To understand the lived experience of how people with disabilities telework in the United States, 25 people were interviewed. The participants included people who are blind or low vision, deaf or hard of hearing, neurodiverse, have limited mobility/...

Technology bears important relationships to our health and wellness and has been utilized over the past two decades as an aid to support both self-management goals as well as collaboration among treatment teams.However, when chronic illnesses such as ...