research-article

From meiwaku to tokushita!: lessons for digital money design from japan

Authors:

Scott Mainwaring,

Wendy March,

Bill MaurerAuthors Info & Claims

CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 21 - 24

https://doi.org/10.1145/1357054.1357058

Published: 06 April 2008 Publication History

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Abstract

Based on ethnographically-inspired research in Japan, we report on people's experiences using digital money payment systems that use Sony's FeliCa near-field communication smartcard technology. As an example of ubiquitous computing in the here and now, the adoption of digital money is found to be messy and contingent, shot through with cultural and social factors that do not hinder this adoption but rather constitute its specific character. Adoption is strongly tied to Japanese conceptions of the aesthetic and moral virtue of smooth flow and avoidance of commotion, as well as the excitement at winning something for nothing. Implications for design of mobile payment systems stress the need to produce open-ended platforms that can serve as the vehicle for multiple meanings and experiences without foreclosing such possibilities in the name of efficiency.

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Cited By

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Muralidhar S(2022)Making Digital Money “Work” for Low-Income UsersResearch Anthology on Microfinance Services and Roles in Social Progress10.4018/978-1-6684-7552-2.ch013(232-250)Online publication date: 23-Sep-2022
https://doi.org/10.4018/978-1-6684-7552-2.ch013
Shaikh OUng CYang DChacon F(2022)Six Feet Apart: Online Payments During the COVID-19 PandemicProceedings of the ACM on Human-Computer Interaction10.1145/35552186:CSCW2(1-33)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555218
Rohanifar YSultana SNandy SSaha PChowdhury MAl-Ameen MAhmed S(2022)The Role of Intermediaries, Terrorist Assemblage, and Re-skilling in the Adoption of Cashless Transaction Systems in BangladeshProceedings of the 5th ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies10.1145/3530190.3534810(266-279)Online publication date: 29-Jun-2022
https://dl.acm.org/doi/10.1145/3530190.3534810
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Index Terms

From meiwaku to tokushita!: lessons for digital money design from japan
1. Applied computing
  1. Electronic commerce
    1. Digital cash

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Published In

CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2008

1870 pages

ISBN:9781605580111

DOI:10.1145/1357054

General Chairs:
Mary Czerwinski
Microsoft Research, USA
,
Arnie Lund
Microsoft, USA
,
Program Chair:
Desney Tan
Microsoft Research, USA

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 April 2008

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CHI '08: CHI Conference on Human Factors in Computing Systems

April 5 - 10, 2008

Florence, Italy

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CHI '08 Paper Acceptance Rate 157 of 714 submissions, 22%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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April 26 - May 1, 2025

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Muralidhar S(2022)Making Digital Money “Work” for Low-Income UsersResearch Anthology on Microfinance Services and Roles in Social Progress10.4018/978-1-6684-7552-2.ch013(232-250)Online publication date: 23-Sep-2022
https://doi.org/10.4018/978-1-6684-7552-2.ch013
Shaikh OUng CYang DChacon F(2022)Six Feet Apart: Online Payments During the COVID-19 PandemicProceedings of the ACM on Human-Computer Interaction10.1145/35552186:CSCW2(1-33)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555218
Rohanifar YSultana SNandy SSaha PChowdhury MAl-Ameen MAhmed S(2022)The Role of Intermediaries, Terrorist Assemblage, and Re-skilling in the Adoption of Cashless Transaction Systems in BangladeshProceedings of the 5th ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies10.1145/3530190.3534810(266-279)Online publication date: 29-Jun-2022
https://dl.acm.org/doi/10.1145/3530190.3534810
Muralidhar SBossen CO’Neill J(2022)Between a Rock and a Hard Place: Negotiating Dependencies and Precarity in the On-Demand EconomyComputer Supported Cooperative Work10.1007/s10606-022-09434-731:3(443-486)Online publication date: 1-Sep-2022
https://dl.acm.org/doi/10.1007/s10606-022-09434-7
Jain PVaranasi RDell N(2021)“Who is protecting us? No one!” Vulnerabilities Experienced by Low-Income Indian Merchants Using Digital PaymentsProceedings of the 4th ACM SIGCAS Conference on Computing and Sustainable Societies10.1145/3460112.3471961(261-274)Online publication date: 28-Jun-2021
https://dl.acm.org/doi/10.1145/3460112.3471961
Barros Pena BKursar BClarke RAlpin KHolkar MVines JKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Financial Technologies in the Cycle of Poor Mental Health and Financial Hardship: Towards Financial CitizenshipProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445251(1-16)Online publication date: 6-May-2021
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Probst FKwon Hde Bont C(2021)Euros from the Heart: Exploring Digital Money Gifts in Intimate RelationshipsHCI International 2021 - Late Breaking Papers: Design and User Experience10.1007/978-3-030-90238-4_24(342-356)Online publication date: 24-Jul-2021
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Muralidhar S(2019)Making Digital Money “Work” for Low-Income UsersInternational Journal of Mobile Human Computer Interaction10.4018/IJMHCI.201910010511:4(49-65)Online publication date: Oct-2019
https://doi.org/10.4018/IJMHCI.2019100105
Kameswaran VHulikal Muralidhar S(2019)Cash, Digital Payments and AccessibilityProceedings of the ACM on Human-Computer Interaction10.1145/33591993:CSCW(1-23)Online publication date: 7-Nov-2019
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Lewis MPerry MBrewster SFitzpatrick GCox AKostakos V(2019)Follow the MoneyProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300620(1-14)Online publication date: 2-May-2019
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Spending Time with Money: From Shared Values to Social Connectivity

Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment

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