Article

Building effective help systems: modelling human help seeking behaviour

Author:

Matthew WillisAuthors Info & Claims

OZCHI '06: Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments

Pages 433 - 436

https://doi.org/10.1145/1228175.1228266

Published: 20 November 2006 Publication History

Abstract

This paper proposes that the help systems provided for current software applications do not adequately support the natural help seeking behaviours of human beings. To test this hypothesis, theories about help seeking behaviours were used to design an evaluation instrument. This instrument is applied to the help systems of some well known software applications. The findings suggest that these systems do not match natural help-seeking behaviours, with deficiencies particularly in support for adaptivity, communications and creativity.

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Cited By

TERZİ CYURDUGÜL H(2024)ÇEVRİMİÇİ ÖĞRENME ORTAMLARINDA YARDIM ARAMA PANELİ TASARIMINA YÖNELİK ÖĞRENEN BEKLENTİLERİNİN BELİRLENMESİDETERMINING LEARNERS’ EXPECTATIONS FOR HELP-SEEKİNG DASHBOARDS DESIGN IN THE CONTEXT OF ONLINE LEARNING ENVIRONMENTSEğitim Teknolojisi Kuram ve Uygulama10.17943/etku.125602714:1(1-26)Online publication date: 24-Jan-2024
https://doi.org/10.17943/etku.1256027
Aldukhayel D(2021)Online comments as input enhancementThe EuroCALL Review10.4995/eurocall.2021.1421229:2(44-54)Online publication date: 26-Nov-2021
https://doi.org/10.4995/eurocall.2021.14212
Müller LLeite LSilveira M(2015)Supporting Peer Help in Collaborative Learning EnvironmentsProceedings of the Confederated International Conferences on On the Move to Meaningful Internet Systems: OTM 2015 Conferences - Volume 941510.1007/978-3-319-26148-5_5(76-89)Online publication date: 26-Oct-2015
https://dl.acm.org/doi/10.1007/978-3-319-26148-5_5
Show More Cited By

Index Terms

Building effective help systems: modelling human help seeking behaviour
1. Human-centered computing

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Published In

cover image ACM Other conferences

OZCHI '06: Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments

November 2006

434 pages

ISBN:1595935452

DOI:10.1145/1228175

Conference Chair:
Toni Robertson
University of Technology, Sydney
,
Editors:
Jesper Kjeldskov
Aalborg University, Aalborg East, Denmark
,
Jeni Paay
Aalborg University, Aalborg East, Denmark

Copyright © 2006 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 20 November 2006

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OZCHI '06 Paper Acceptance Rate 36 of 70 submissions, 51%;

Overall Acceptance Rate 362 of 729 submissions, 50%

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Cited By

TERZİ CYURDUGÜL H(2024)ÇEVRİMİÇİ ÖĞRENME ORTAMLARINDA YARDIM ARAMA PANELİ TASARIMINA YÖNELİK ÖĞRENEN BEKLENTİLERİNİN BELİRLENMESİDETERMINING LEARNERS’ EXPECTATIONS FOR HELP-SEEKİNG DASHBOARDS DESIGN IN THE CONTEXT OF ONLINE LEARNING ENVIRONMENTSEğitim Teknolojisi Kuram ve Uygulama10.17943/etku.125602714:1(1-26)Online publication date: 24-Jan-2024
https://doi.org/10.17943/etku.1256027
Aldukhayel D(2021)Online comments as input enhancementThe EuroCALL Review10.4995/eurocall.2021.1421229:2(44-54)Online publication date: 26-Nov-2021
https://doi.org/10.4995/eurocall.2021.14212
Müller LLeite LSilveira M(2015)Supporting Peer Help in Collaborative Learning EnvironmentsProceedings of the Confederated International Conferences on On the Move to Meaningful Internet Systems: OTM 2015 Conferences - Volume 941510.1007/978-3-319-26148-5_5(76-89)Online publication date: 26-Oct-2015
https://dl.acm.org/doi/10.1007/978-3-319-26148-5_5
Silveira MMüller LConte TCastro Tda Silva BJunqueira Barbosa S(2013)A importância de se explicitar informações estratégicas via sistemas de ajudaProceedings of the 12th Brazilian Symposium on Human Factors in Computing Systems10.5555/2577101.2577108(13-21)Online publication date: 8-Oct-2013
https://dl.acm.org/doi/10.5555/2577101.2577108
Leite LSilveira MGomes Ade Souza CSanchez J(2011)"Afinando" a comunicação entre pares para melhorar a compreensão da mensagem do designerProceedings of the 10th Brazilian Symposium on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction10.5555/2254436.2254462(139-148)Online publication date: 25-Oct-2011
https://dl.acm.org/doi/10.5555/2254436.2254462
Hai-Jew S(2011)Self-Assessments in Contemporary Adult E-LearningEncyclopedia of Information Communication Technologies and Adult Education Integration10.4018/978-1-61692-906-0.ch033(557-577)Online publication date: 2011
https://doi.org/10.4018/978-1-61692-906-0.ch033
Hayashi EBaranauskas MShin SOssowski SSchumacher MPalakal MHung C(2010)Understanding meta-communication in an inclusive scenarioProceedings of the 2010 ACM Symposium on Applied Computing10.1145/1774088.1774343(1213-1218)Online publication date: 22-Mar-2010
https://dl.acm.org/doi/10.1145/1774088.1774343
Inbar OLavie TMeyer JOppermann REisenhauer MJarke MWulf V(2009)Acceptable intrusiveness of online help in mobile devicesProceedings of the 11th International Conference on Human-Computer Interaction with Mobile Devices and Services10.1145/1613858.1613892(1-4)Online publication date: 15-Sep-2009
https://dl.acm.org/doi/10.1145/1613858.1613892
Willis MThomas BBillinghurst M(2007)An emotionally intelligent user interfaceProceedings of the 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces10.1145/1324892.1324928(187-190)Online publication date: 28-Nov-2007
https://dl.acm.org/doi/10.1145/1324892.1324928

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